OMG ! Where to begin at the start I suppose.On 28th November 2024 my Mercedes S350 (2017) broke down at home ,the wipers came on by themselves and the electrics went into overdrive showing several warnings silmultanously the car would not switch off. I contacted Mobilo who arranged for the RAC to attend. The RAC couldn’t help and suggested it maybe water in the electrics and he arranged for 911 recovery to attend the following day to take the car to MB Stratsone Giffnock (I requested Giffnock as I have been a loyal customer there for several years this was a serious error on my part as I later came to bitterly regret this decision) I phoned Giffnock to advise that my car was on route and Kelsey the service agent told me that somebody would look at the car for me but dint know when this would be.Not a great start I thought. For the next two weeks I checked for updates but didn’t get anyway.I was then contacted by MB in Holland who said they would help me with my S class breakdown. Within a couple of hours on Friday 13 th December Kelsey phoned to say the mechanics had detected a problem with the reed value causing water damage to my main battery,the SAM unit and my auxiliary battery which was not in the engine compartment but the boot,I did think that was odd ,and very unlucky as Giffnock had only fitted a new auxiliary battery a few weeks before this incident but was not covered under warrant again I thought this odd , and another unit in the engine compartment needed replaced although Kelsey could not be specific as to what unit that was.Kelsey then told me the job could not be done until Friday 20th December as a part had to be ordered from Germany. So on Friday 20th December Kelsey phoned me to say I owed £2820 as the mechanics had fitted a new mains battery an auxiliary battery a new SAM unit and another init again which was not specified. However in Kelsey’s words she said I could come in and pick the car up and pay £2820 but all this work had not fixed the electrics which were still showing several faults. Again odd I thought why pay £2820 if the car isn’t fixed.Kelsey told me the mechanic now thought the problem maybe the wiring at the front drivers door and I would need to pay another £360 for two hours labour. They had me over a barrel here and I under protest agreed for them to proceed. I thought this has gone on for so long now I need to speak to the manager a Robert Wardrop . I phoned a few times and he was in meetings and although I requested a call back he never did. I started to email him to let him know what was happening to my car and I even sent a letter to the branch for him by recorded delivery. Occasionally I would get a lovely call from MB in Holland to say they were in contact with Robert Wardrop and they would do all they could to help. To be honest they didn’t. We were now into Christmas and new year when nothing happened except I did get to speak to Robert Wardrop on Monday 30th December who told me his mechanic had Covid and he had no intention of using a different mechanic to complete my job so I had to wait another week at least taking us now into the year 2025. On Monday 6th January 2025 I got a call from. Wardrop to say the car was fixed and indeed his mechanic had found a broken wire under the carpet at the front drivers door and had sorted it. I thought odd again . Wardrop assured me that the original work done would a separate issue and would still have needed done anyway. But again oddly he stated that the original main battery auxiliary battery and another non specified unit had in his words burst back into life. Again ODD I thought as Kelsey told me 3 weeks ago the the mechanic had already replaced the mains battery the auxiliary battery and the SAM unit with new ones how could my old batteries burst back to life which would have been disposed of ? I could have driven my car away on Friday 20th December 2024 having paid £2820 thinking all these parts had been fitted as new. Ah Wardrop said that Kelsey must have been mistaken and in fact no such work had been carried out 3 weeks even although I had to wait a week for part coming from Germany ? This was all very ODD. Wardrop said I now owed £2611 because these items were not fitted. I was on holiday and said I couldn’t pick the car up until the Friday 10th January 2025. I later got a further call fro Wardrop to say that MB top end team had donated £750 as a goodwill gesture great I thought . So after 6 weeks of absolute torture and ruining my Christmas and new year I was to pick my car up . Wardrop then said that the total bill had dropped down to £1340.98 from what had been £3200 at one point. Being psychologically drained at this point you just feel relief that it’s all over you forget that £1340.98 to fix a broken wire at the drivers door is not a great deal. Wardrop obviously maintains his position that whatever work that was done was required. What’s the point in arguing ,I’m in my mid sixties and got this car as a retirement present but the joy is now gone . I spent so many hours dealing with this over 6 weeks I’m afraid I do not have any trust in anything that Wardrop or Kelsey would tell me in future as a result I would never use MB Stratsone Giffnock again and I am actively seeking out a garage that specialises in Mercedes for the future..

Reviews from the web Car Dealer Reviews 3/5 52 reviews Auto Trader 4.6/5 598 votes Facebook 3.2/5 18 votes Google review summary Reviews aren't verified 4.5 (1,184) All showroom42 test drive22 handover15 manager14 +6 Sort by Most relevant Newest Highest Lowest Mohammed Qureshi 4 reviews·3 photos After what seemed like a friendly place, the aftersales care has been terrible. Immediatley after leaving the show room on a 7 hour drive home, I noticed the wheel alignment was out ( 1'o clock position). I immediatley notified the sales …More 1 merman 6 reviews·14 photos 7 months ago I bought a C43 AMG from Mercedes Giffnock at the end of April. It’s now early June and I can now say I’m happy with the car. It’s now in the state it should have left the garage in a month ago. …More +3 🙏1 Mercedes-Benz of Giffnock (owner) 8 months ago Hi, Thank you so much for taking the time to review your experience with us. Jamie will be absolutely thrilled that you have rated them so highly! Kindest regards. Customer Services Mark Cowan 4 reviews·1 photo a month ago I went specifically to Mercedes in Giffnock as I wanted to be seen by Lewis Watson. His service and knowledge is exceptional. I bought a new car today and I'm absolutely delighted with it! Mercedes-Benz of Giffnock (owner) a month ago Hi Mark, Thanks for leaving such a wonderful review. Lewis will be delighted to hear this. Have a great day! Customer Services khatija ali 4 reviews 3 months ago I had an amazing experience at Mercedes Giffnock! Lewis and Andy went above and beyond to ensure that I was well taken care of during the handover of my new car. Their professionalism, attention to detail, and friendly service made the …More Mercedes-Benz of Giffnock (owner) 3 months ago Hello Khatija, Thank you so much for your kind words! We are so happy to hear that Lewis and Andy were able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Customer Services More user reviews Trustpilot Reviews https://uk.trustpilot.com › location Stratstone - Mercedes-Benz of Giffnock Reviews Do you agree with Stratstone - Mercedes-Benz of Giffnock's 4-star rating? Check out what 607 people have written so far, and share your own experience. Stratstone - Mercedes-Benz of ... Stratstone Car Dealer Reviews https://www.cardealerreviews.co.uk › ... Mercedes Benz of Giffnock, Glasgow Read 52 customer reviews for Mercedes Benz of Giffnock in Glasgow, sellers of new and used cars, with an average rating of 3/5 stars. 3.0(52) Auto Trader https://www.autotrader.co.uk › me... Mercedes-Benz Of Giffnock | Car dealership in Glasgow Service was efficient, with a high level of customer service. Hazel Hutchinson6 Days ago. 5.0. Trustpilot ... 4.6(598) Facebook · Stratstone Mercedes-Benz 620+ followers Stratstone Mercedes-Benz (Giffnock) 64% recommend (18 reviews). Stratstone Mercedes-Benz (Giffnock) profile ... Wishing all our customers a happy festive season from everyone at Mercedes-Benz of ... 3.2(18) Motability https://findadealer.motability.co.uk › ... Motability Scheme at Stratstone Mercedes-Benz Giffnock Edward M. ... Great service, fast and efficient. Reception staff was very welcoming. And the MOT was done fast. Was told to collect at 5/5:30 and managed to get ... 4.8(29) Stratstone https://www.stratstone.com › dealers Mercedes-Benz of Giffnock Discover new and Approved Used Mercedes-Benz in Giffnock. Servicing, MOT and repairs available with Payment Assist. Yell https://www.yell.com › biz › merc... Mercedes-Benz Giffnock, Glasgow | Car Supermarkets 7 Aug 2022 — Reviews · Well done MB team Giffnock · poor service. 3.0(2) My Local Services https://www.mylocalservices.co.uk › ... Mercedes-Benz of Giffnock, Glasgow | Car Dealers View contact details, opening hours and reviews. See what other people have said or leave your own review. Brought to you courtesy of My Local Services. Heycar https://heycar.com › page Mercedes Benz Giffnock. Quality Car Dealership in Glasgow Browse all cars for sale at Mercedes Benz Giffnock and buy your next quality car today ... Car reviews · Money back guarantee. heycar. About · Careers · Authors ... People also search for Mercedes benz of giffnock reviews used mercedes-benz of glasgow reviews Mercedes-Benz of Giffnock used cars mercedes-benz of ayr reviews Stratstone Mercedes Glasgow Mercedes benz glasgow in autotrader More search results Results are personalised - Try without personalisation United Kingdom HA9 9LL, Wembley - Based on your places (Home) Update location Dark theme: offHelpFeedback PrivacyTerms Mohammed Qureshi 4 reviews·3 photos 9 minutes ago New After what seemed like a friendly place, the aftersales care has been terrible. Immediatley after leaving the show room on a 7 hour drive home, I noticed the wheel alignment was out ( 1'o clock position). I immediatley notified the sales manager. I was given the option to take it to my local dealership. The car has been to my local dealership 4 times with 0 works being carried out, due to no response from Mercedes of Giffnock. Within the first 7 days, adblue sign popped up saying I had a 900 mile range left, 14 days after purchase, the brakes where squeeking, 2 months after purchase, 'top up 1 litre of oil', 4 months after purchase I have an engine management light saying 'Adblue system fault'- Not what you expect when you spend pf £40k on a car. The dealership has been non responsive and it has now gone 5 months and still yet to hear on the issues to resolve. It has been with the mercedes complaints team and each time I call, I am told they are waiting on a response from Mercedes of Giffnock. I feel like im beijg treated as a criminal after spending my hard earned money on a family car to enjoy with the wife and kids and my mother. No one has called me to follow up on the complaint from giffnock. I dont want to mention sales managers names here as thats not the purpose of this post. If Mercedes of Giffnock review this post- Please deal with my complaint- its been 5 months Terrible terrible after care