Tremendous service from Steven Purdie who couldnt do anymore for my son when he was looking for a new car .From the minute we first spoke about what he was looking for Stevens attention to detail was first class ,Highly recommend giving Steven a call if looking for a new mercedes

Five star plus- Bob and Phil were fantastic- brilliant service, always kept me up to date re delivery etc. Cannot fault their service- a brilliant car buying experience.

I have known Matthew at Mercedes Benz Giffnock for several years now and can honestly say that he is hardworking, personable, trustworthy and well informed. My experience is that he will always go the extra mile to assist. Both my wife and I bought vehicles from him over the last few years and we both have the same opinion of Matthew! Well done Matthew! Keep up the good work.. Martin LLB LLM Dip LP NP

Not surprised by the reviews of bad customer service after sale, prior everything is absolutely fine they obviously want to get rid of the car, I would avoid these at ANY COST! Spend your money elsewhere where you receive a great service before and after sale. Bought the car only 2 days after brakes are making a noise which I found very unusual as I paid a lot of money for it and I had just got it, I made them aware of this straight away, 2 weeks later back of forth of chasing by myself as they were the least interested, Mercedes managed to have a look and confirmed require new brake pads, to which Charles the sales manager refused and offered a grease service instead, how would you like being fobbed off rather than actually apologising and offering to resolve the issue, from that day till this day all I’ve heard is lies, no callback from Charles, no effort been put in to replace the parts or repair the car, shocking shocking service from Charles who’s supposed to be a manager yet can’t be bothered ringing customers back to resolve issues.

Would not go near this company again. Advertised a car online which was advertised cheaper on forecourt. When asked if we could buy at the forecourt price they were not interested. When we first attended we were approached like second class citizens despite having cash in our account to buy the car outright. I would never go near this company again and upon reading other reviews on this and google it is clearly apparent I am not alone. I have given 1 star as the showroom was clean and tidy and apparent that their cleaner is the only competent person on the payroll. We bought a different car elsewhere which we love as it put us off Mercedes.

It is now one month since I picked up my Mercedes Benz E Class from MB of Giffnock.. My initial contact was with the Sales Manager, Steven Purdie, who provided me with a most detailed, and accurate description of the vehicle and subsequently a verbal pathway for viewing, testing and collecting the vehicle under the prevailing Covid regulations. Steven arranged for Alistair Crawford to oversee my arrangements when I travelled down from Nairn. Alistair met me on arrival and gave me a detailed account of all options open to me and led me through the paperwork prior to viewing the car. The car was extremely well presented and Alistair gave me a detailed brief on the updates on this model (my previous E class was over ten year old). Throughout my visit I was impressed by the strict adherence to the current Covid regulations and the manner in which all aspects of the sale were conducted. Steven took time out to introduce himself and I assured him that Alistair had ensured I was fully aware of all aspects of the purchase and had comprehensively briefed me on the new car. Well done Steven and Alistair.

A perfect purchase and after service. Salesperson Chris was excellent to deal with. Nice car, nice people