I called in today just to ask advice as my park pilot had stopped working and I suspected it might have been something I touched. On explaining to the receptionist I was only looking for advice on my park pilot I was informed I shouldn't even be in the premises without an appointment. I explained again that I merely wanted to ask someone with a bit of knowledge on the subject if it was just a case of pressing the correct button. I was asked to wait while she spoke to someone. Upen her return I was informed "no one will come out to speak to you". I fully understand Covid and support any measures businesses take to protect their staff. I wasnt asking anyone to enter my car, merely to speak to me from a safe distance and hopefully offer a solution to my problem. To be told "no one will come out to speak to you" is not good enough and is incredibly poor service. I expected much better from Mercedes.

I went down to Giffnock Mercedes where I met Colin Chung. He was so polite and helpful and managed to secure me a nice car. Unfortunately things with that car didn't go to plan but he got me a better deal on a new hybrid 20 plate. He went over everything and was so helpful. Great service! Let's hope after sales are just as good.

I called to book a service. The woman on the other end of the phone had attitude and couldn't give me a date. She said I would receive a call back, I asked if it would be the same day and she replied that it should be! Here I am 5 days later having received no return call. I've now contacted another dealership and booked with them even though they are further away. Times must be good when customer care is this bad...…………..

Car was in for warranty work after only 3500 miles,was told i would be called with progress, no call came so i called them at 16.15hrs to be told,some one else is dealing with it and they would call me back. No call back so eventually travelled to dealership,arriving at 17.00hrs to be told. "We tried to call you but your phone was engaged" My phone has call waiting and tells me if some one else is calling if i was on another call,which i wasn't as i was waiting for giffnock to call back. They could have emailed or even sent a text but nope,never happened. Then the service advisor said "oh your seat needs to be taken out to check the wiring as we think that is the problem,can you get some one to pick you up as we need to keep the car overnight" 😲😡😡😡😡 No offer of a lift or a courtesy car, which any decent dealer would have asked,even with present covid19 restrictions. We will see if it's ready tomorrow,if not then i will bypass the dp and go straight to gary savage. There should be an option for zero or negative stars. One not so happy customer.

Euan was friendly, efficient and very professional. Deal done without fuss for my AMG C43. Showroom busy but we were looked after well.

Mercedes Giffnock dont honour warranties bad customer service, ended up spending 900 pound even though car was still under warranty.

My first buy of a Mercedes A-Class and it was a first class experience due to Craig Sutherland. He was a delight to deal with and so patient & helpful with all my questions. Can't thank you enough Craig. Also must mention Mary who was also so helpful and understanding with us. Many thanks to everyone for a great experience. We would not hesitate to use Mercedes of Giffnock again.

Arrive at Mercedes Giffnock at midday for an MOT. After 10minutes man arrives to tell me they can not do it today! No phone call made in the morning to inform me of this! Travelled 10miles to be told not today and that I can come back tomorrow!! Very poor service!!

I was very disappointed with the service from Mercedes Giffnock. No communication I was rushed out without a thank you. I was told my car would have 4000 miles but it had over 6000. My payment was not what it should be and my opinion was the staff were all rushing home with no time for the customer at all I ‭would never buy a Mercedes from this garage ever again. No one says hello when you go in the garage and they are all a little arrogant I actually felt I was an inconvenience to them. Stay away from this garage if you are expecting a good service.