Rosie T, July 2019
"Service Department"
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Brought the car into Mercedes Giffnock today to have the nox sensors replaced. Met by Carol Smith who was brilliant from start to finish. Regular updates with a replacement car provided. Special thanks to James for resolving our issue quickly and professionally. Total contrast from sales side.
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Chris, May 2019
"Very helpful service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I needed to get a replacement service booklet stamped for my CL500 as I lost the original one, Normally you speak to main dealers and they can't be bothered however Rebecca Grant in service was 100% helpful and very prompt in sorting it out
Thanks to Mercedes of Giffnock.
** 5 STARS **
+0 Found this review helpful
Mr C, May 2019
"Very poor service all round"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have lived in giffnock for 35 years , driven a Mercedes for the last 20 years and would never buy a car from Mercedes Giffnock. Pompous probably describes them best.....
+2 Found this review helpful
Siobhan, May 2019
"Salespersons lack knowledge "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Rude customer service - missold a car & told “tough luck”. They offered to buy my car back the following week for £6000 less than I purchased it, despite admitting fault. They lied about extras being able to be fitted then installed a tacky £24.99 device on my car without explaining (and charging me £350). Mercedes ought to be about high quality, but it’s come to be just a badge. The Dealer Principle talks over you & is highly unreasonable. His staff have told us they have applied for jobs elsewhere they’re so miserable & under pressure. Avoid!
+1 Found this review helpful
Bashirali L, April 2019
"5 star service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought 2018 C Class from Mercedes of Giffnock on line. James went extra mile to source car and I traded in. It took fifteen minutes.
Travelled to view/collect car after one week.
Car was serviced, new mats, full tank of fuel, clean.
I was taken locally and on motor way to test the car.
Service was 5 STARS.
Everything was completed in 1.5 hours.
A big thank you to James, Charles, Josh and Scott who took me for test drive and did not rush at all.
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Lorraine W, April 2019
"Amazing Experience!!!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Picked up my Beautiful Mercedes C Class Coupe today!! Couldn’t be happier.
Charles, Scott, Josh and Ollie you truly are amazing and looked after me from start to Finnish.
Thank you all so much for your help and patience!!
Happy Days xx
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Geo, March 2019
"Fantastic service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Outstanding service every time I have been to Giffnock Mercedes, no idea what the rest of these reviews are about - looking at the comments , moaning about nothing -LOL
+2 Found this review helpful
Chris S, February 2019
"Avoid"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought car from Mercedes Giffnock, bad customer service now 6 months later have to spend £1500 on tyres service I have done 3k miles avoid avoid once got your money not interested at all .taken up with Mercedes uk.
+0 Found this review helpful
Jack M, February 2019
"A good experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Enjoyed buying my new car. A good experience with Mercedes Benz of Giffnock.
+0 Found this review helpful
SANDRA M, January 2019
"SHOCKING CUSTOMER SERVICE"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I'm so disappointed in Mercedes Giffnock after purchasing a 2015 GLA 250, initially it took a couple of weeks to contact the previous owner to remove the private plate from the vehicle and contact me to collect it, this was after multiple phone calls from my husband and myself. Now that I have the car the Mercedes Me app does not work, Jordan in the service team does not know how to fix it. It was left with them on Fri 11th Jan, I had an appointment to collect it on 17th Jan, when I arrived Jordan said that it had to be synced with my phone and the member of staff who would do it was out on a test drive, I waited 40 minutes and then I had to leave, as I had a courtesy car a woman from the team whipped the key out of my hand and another staff member gave me the wrong key to my vehicle. I now have my vehicle and no app working and no contact from Mercedes Giffnock. I wish hadn't bought the vehicle, they keep calling to sell a service plan, won't proceed with it. I wish I'd bought a Lexus they have great customer service.
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