Bought a pre-reg demonstrator over the telephone without viewing, as it was pre-reg I had to wait 54 days before they could release it. buying the car went well, they offered a good price for mine and their demonstrator was an incredible price when compared with others on the market - seemed too good to be true! Collected the car this week and everything went well, salesman who I had not previously met was very helpful and took loads of time explaining the features, pleased to see the car had only 30 miles and had in fact been locked in the compound and not taken out for demo's. I was not given the usual hard sell for gap insurance etc which made a nice change, normally car dealers are after every last penny. When it came to my trade in I was expecting a close inspection and then some bartering, they did not even look at my car and honoured their trade in price without quibble (as I live 120 miles away they had not previously seen my car) I have not had my new car long enough to be able to comment on after sales service but wanted to leave a positive review based on my experience to date, the two negative reviews were off putting when buying at distance however my experience can only be described as excellent!

This review is post sale, nothing is a problem prior to signing on the dotted line, Service Department: Lack of communication internally leading to conflicting information When booked in for repairs, on more than one occasion they don't look at or complete all items on the list Over a week to return a phone call Car in garage for over 10 days and subsequently booked in again to carry out repairs that were originally highlighted and not rectified No returning customer phone calls or calling customer when promised After 3 months of ownership , I am still waiting on faults being rectified that were highlighted pre sale. From a premium brand, the lack or customer care and empathy is astonishing. I have been a customer at this dealership for many years. Stay well clear , I have learned my lesson the hard way and paying the price of my last car to be purchased from MB Giffnock.