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Had a great experience with sophie in new car sales
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Good help from Lewis in the parts department
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Top notch service from Lewis in the parts department, very polite guy and knows his stuff. Thanks again
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Bought an E class couple of weeks ago from Grangemouth (over £25 k) took round to my own mechanic for a quick check over - 10 diagnostic faults , 2 pressure caps missing all tyre pressures wrong ,no tyre inflation kit and on checking tyres - road x tyres , very budget not suitable for car at all but biggest thing was a faulty exhaust ! Phoned straightaway and they said that was the tyres supplied on all the mercedes going out ! Bring the car down and they will look at exhaust . Asked for refund as not happy but they wanted to look at car first. Agreed it needed new exhaust would take a week ,the 10 other faults where old faults and nothing wrong with the car ,after that it was a battle , they don't return calls ( had only had the car a day by this point) emailed Len Cocozza CEO in there and demanded refund , he refused said it would be fixed .Not even an apology off him . So really you have no rights when it comes to this lot . Got in touch with merc head office and they done nothing but say garage says nothing wrong with the car , bunch of liars . Eventually got car back , still no tyre inflation kit had to actually go in and make a fuss to get one ! Car now has blue paint scuffs inside passenger door but they deny this as-well. Had to buy 4 decent tyres from Skidz in Falkirk at a cost of £900 the very next day as my car was sliding all over the place in the wet. So basically car was not checked but a quick valet before selling on . Our whole family and lots of friends have Mercs but none of us will be buying ever again after this fiasco . Merc used to have very high standards and great aftercare but now the worst I have ever came across . This is now with Motor ombudsman to look at .
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Car was in for MOT and service and fab service as usual thanks to Mhairi for all her help.
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Staff at servicing are fantastic. Really friendly, personable and knowledgeable. Mechanic I chatted to on Friday evening was really knowledgeable and friendly. Will continue to use without hesitation!
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I have been a customer of Mercedes Glasgow for 20 years have bought 9 cars from them and never had a problem all ways had great customer service will always use Mercedes. Benz of Glasgow.
I feel like I am always asked for reviews these days, but today I am happy to provide. Having recently visited Mercedes in Glasgow I have experienced such great service that it's worth taking the time to comment. I was unsure about driving an electric vehicle, but after the test drive with Gemma, and a really informative chat, I am ready to switch. She was so courteous and really knows her stuff. So, thank you Gemma!
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Just bought my second Merc from this garage. (My eighth Mercedes now). Alexander from the sales team was excellent. He was friendly and efficient. Received a decent part exchange price for my old car too. I would recommend their services
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Shout out for new sales executive alexander main, after finding a car online he managed to have it taken to Glasgow within a few days cleaned and checked ready to drive out of the forecourt. Kept us up to date with what was going on all the time. Excellent service.
Mercedes-Benz of Glasgow is an Franchise dealership that is based in Glasgow. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
| Excellent | 22 | |
| Very Good | 3 | |
| Average | 5 | |
| Poor | 6 | |
| Terrible | 16 |
Mercedes-Benz of Glasgow
135 Milton Street
Glasgow
Glasgow City
G4 0DH
0141 331 4662
https://www.stratstone.com/dealers/mercedes-benz-of-glasgow/
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