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Had my first service done a couple of months ago ( AF20 XWR ) Very little explanation about the service, no paperwork given. Last Thursday had my MOT done. Again no paperwork, no staff came to me to discuss anything about my MOT. At the end of both visits, my keys was given to me and my car was pointed out to me. No explanations, when asked about my paperwork,I was told by a male staff it’s all on line, I can download it. I found this to be rude and very patronising. This is Mercedes Loughton, what happened to your standards, customer service don’t they matters anymore. Your staff has an excuse for every question , helpfulness just don’t seem to be part of their job description. I would like to think they are some very helpful staff at Loughton, It would be much appreciated if you can send me the paperwork for my service and MOT.. Mr. A. M. Theodore
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Loughton Mercedes-Benz are shocking. They have zero customer service skills and fixated on commission. They bombard you with calls and emails up to the point when transaction is complete. After that point there is no contact and worse thing is, the car is unavailable or not in delivery condition. They lie about the stock of vehicles. They ignore after sales queries and blatantly lie about things. Paper work is delayed too.
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Bought a car from Mercedes Loughton last week . Very attentive staff, professional and helpful.
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Fantastic service from start to finish
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Good experience from start to finish, very helpful staff all round
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Loan Vehicle -I booked a service/MOT with loan vehicle three times, and each time, one day prior to appointment I received a call from Mercedes Customer Service at 16:30 advising loan vehicle wasn’t available. It is unprofessional for Mercedes Garage to contact a parent of two disabled kids and expect them to make arrangement at 16:30. It is disappointing and unprofessional that this has happened the THIRD time.
Simran helped me with calling Mercedes benz recovery and stayed by my side as I made the call to ensure it was smooth and as it should. Thank you Loughton.
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Simran helped me with calling Mercedes benz recovery and stayed by my side as I made the call to ensure it was smooth and as it should. Thank you Loughton.
Loughton has the WORST after care of all the the automotive firms I’ve ever used. They’ll wait until your warranty runs out so they do t have to fix faulty Mercedes cars.
Hi I'd like the thank Demi for her professional attitude and dedication to customer relations she is a huge credit to this company I would also like to thank Georgia for her help as well subframe is fixed and I'm a happy person a big thank you to mercedes Benz Loughton
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Mercedes Benz Loughton is an Franchise dealership that is based in Loughton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Mercedes Benz Loughton
3 Langston Road
Loughton
Essex
IG10 3SD
020 8418 7700
https://www.mercedes-benzretailgroup.co.uk/mercedes-benz-cars/contact-us/loughton/
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