I purchased a car online but when I arrived at Mercedes Benz in Loughton to collect the vehicle, it wasn't clean, had faults and wasn't as described. The overall service was very unprofessional, especially the receptionist! I have no resorted to taking the car to Mercedes Tonbridge to get the problems sorted under warranty. Tonbridge's service is next to none!

We are very disappointed with Mercedes Loughton. We waited 3 HOURS for buying a new car. Nobody came even tough we were told to wait. I wonder how much more we would have had to wait before a staff member came? Furthermore I will never step a foot in that store again! Very, very disappointed.

Poor poor aftercare service from Mercedes Loughton. They never call you back, cars are not checked prior to sale and they don’t take ownership of anything. Try calling them and you will see that it will just ring out and if you eventually get through they promise to call back but never do. Prior to sale I was sent the wrong credit agreement for a different car, log book is in a different address and they kept my deposit for a month! I have had nothing but issues with my car. It has been returned three times, spent a total of 3 weeks in the garage having only owned it for 4 weeks and when returned it eventually broke down in rush hour and had the recovery service take the car back to the dealer. I am now over 105 emails backwards and forwards, loads of broken promises of refunds but still waiting. Last email wrote “ watch this space” well three weeks later and still waiting! Try calling them before you visit and you will see that you cannot get through and imagine having a problem with your car and not being able to get through or get a proper confirmed response or it being followed through! Avoid them and find a dealership that has better after sales care.

Service people at Loughton Mercedes are dire. Useless representatives of a useless brand.

Terrible customer service at Loughton Mercedes, Phones are never answered and poor attitude within the team. Not a great representative of the Mercedes Benz brand. Wouldn't go back.

Am surprised this dealership is allowed to fly the Mercedes flag. You simply cannot communicate with them as never answer their phones and when you do get through the service is appalling at best. Shame because I was looking to purchase a new S Class cabriolet. Their loss went to another dealership

Booked car for repairs 2 month in advance and dropped as planned first thing, received call late afternoon to tell me that they ran out of time to attend my car due to workload and will not be done. Tried to book for another day and was told that it will be over a month wait. Poor customer service.

Bought a Mercedes A-Class 65 plate when it was 6 months old from dealer. Recently I have been hearin a rattelinn sound. They said it was the exhaust so they booked it in quickly which was great. Dropped my car off, got a cab to and from work then went to pick the car up and it was not fixed becuase they did not have the right part. They reordered the part, booked it in, I dropped it off, got a taxi to and from work went to pick my car up and again not fixed due to not having the correct part. So that is four taxi journeys I have paid for when I could have just taken my car to work! Third attempt, exhaust was fixed but car is still making rattling sound so there is obviously another issue. I have now been waiting a week for a manager to call me back. Ridiculous, expected far more from Mercedes. Car is booked in tomorrow, supposedly they are going to pay for my taxi to work in the morning, 7AM as I am a teacher, no idea who the taxi company is or if they are coming. I have now rang Mercedes again and am waiting for them to call me back with this info.

Bought a 2011 e class in 2015 within 6 months seats started tearing up but seats stitching came of with hardly any passengers ever at the back called mercedes where I bought the car from in loughton mercedes and they said they can't do anything about it £17,000 car and they won't do anything even with warranty on the car waste of money interior looks ridiculous now and old not happy at all