Very poor service at Loughton. They carried out a service when I stated I did NOT need a service. They took 8 days for an MOT and a minor repair. In spite of spending £3000 with the dealership and being a pensioner they did NOT offer me a courtesy car. When phoning for an update on my 8 day MOT they did not have any information about my car being in their possession. Even after making an official complaint I was told it was all my fault and in future I should give them at least 30 days notice if I require a courtesy car. I need to keep up my full MB service history but I would choose NOT to use this dealership again. Be warned.

I brought an 'Approved Used' vehicle from Mercedes Loughton. Whilst the sale was ok, as soon as I handed the money over, the contact slowed right down! After service is simply shocking! However the main part of my review, is my beautiful car that I purchased last year has paint blisters. And the only solution to get rid of them is to have the car stripped back to bare metal and resprayed!! Looking on the internet its a VERY common fault with the Fire Opal Red colour, but Mercedes are remaining very hush hush and are saying there is NO manufacturing fault. Having had a few independent reports done, its very clear that this is a manufacturing fault. Mercedes are now refusing to purchase my vehicle back, both the dealership and Mercedes UK are not bothered at all and are more interested in numbers on a spreadsheet. The most shocking part is Mercedes are STILL SELLING THE COLOUR, and trust me, they sure won't tell you about the issue! This is the main part of my review, not to mention the mechanical issues I've had with my 'Approved Used' car. Overall, stick with manufactures that value you as a customer! As I can say Mercedes don't give an interest!