Loan Vehicle -I booked a service/MOT with loan vehicle three times, and each time, one day prior to appointment I received a call from Mercedes Customer Service at 16:30 advising loan vehicle wasn’t available. It is unprofessional for Mercedes Garage to contact a parent of two disabled kids and expect them to make arrangement at 16:30. It is disappointing and unprofessional that this has happened the THIRD time.
Simran helped me with calling Mercedes benz recovery and stayed by my side as I made the call to ensure it was smooth and as it should. Thank you Loughton.
Reviewer has confirmed their email address
Simran helped me with calling Mercedes benz recovery and stayed by my side as I made the call to ensure it was smooth and as it should. Thank you Loughton.
Loughton has the WORST after care of all the the automotive firms I’ve ever used. They’ll wait until your warranty runs out so they do t have to fix faulty Mercedes cars.
Hi I'd like the thank Demi for her professional attitude and dedication to customer relations she is a huge credit to this company I would also like to thank Georgia for her help as well subframe is fixed and I'm a happy person a big thank you to mercedes Benz Loughton
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They acknowledged that they could not deliver the car I ordered and agreed to cancel the order. However getting a refund is taking forever without any explanation. I paid in full when I ordered and that ended all customer service. Was told refund would take 3-5 days. That was 11 days ago. very disappointed.
I took my CLS 63 AMG in for a pre booked recall on 25/05/23, They kept me informed during the day with 4 txts & a phone call, collected the car this afternoon 26/05/23, Natalie dealt with the handover of my car, she was polite, helpful & very caring, i really cannot fault the service i received,
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Countless returns to the dealership and the problem is still reoccurring.
Do NOT buy a car from this dodgy dealership. Sister bought a used A class, nearly new, we realised after a week or so that the parcel shelf was missing. Tried to call 3/4 times, every time they said the salesman (Mohammad Ashraf) will call me back. Took over a month to hear back from Mohammad. Only reason he called was because I threatened to go and take one from their showroom. His response when I asked to have one sent out to me was “your not getting that mate”. He sounded very aggressive and also tried to argue that the parcel shelf was there when i bought the car and why it took us over a month to realise! I did realise way before but none of them would call me back!! This was over 3 months ago now. I did not even receive a video of the car before I bought it. Mohammad (KAZ) was so rude, I put in a complaint to them which goes no where so don't bother. Was called back after a week for them to ask me if I can go (drive over an hour) and pick it up. That’s not what I asked for and reasonable. Put in a complaint to head office, was told the garage will call me to sort it out. That was a over month ago. Still no call. Honestly don’t bother buying from here. They bombard you with emails and phone calls when you want to buy a car, however, any problem you have, good luck. Stay away from salesman Mohammad Ashraf (Kaz). I have bought other cars from different Mercedes dealerships, this one is the worst by far.
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I booked my car as satnav not working for 11th October about 7 weeks ago. First they tried to sell me £100 card to update it. When I took the car I was told I will get a update text. They didn't respond to my text and when I got their at 5.00pm the car was untouched and parked on the same spot with the doors still unlocked. Sanjay who took the car in confirmed that they did not respond to my text requesting an update and said they need one more day. I asked did they forget? He didn't respond. I emailed the manager Lee Davies at night and got an update that they are working on my car at 8.00am. Strange as my car was at home.. This message was in response to my complaint e mail. I am still waiting for a phone call and it's 12.00pm now.
Reviewer has confirmed their email address
At Mercedes-Benz of Loughton we aim to provide all our valued customers with the best possible customer service. Whether you are looking for a brand new Mercedes-Benz, a quality Approved Used Mercedes-Benz, or booking an Aftersales Service, we look forward to welcoming you in the near future.
In our centre, we strive to achieve our core values on a daily basis and are supremely confident in providing uncompromising quality in every aspect of our service. Our chief aim is to offer every single one of our visitors unrivalled customer service throughout every visit.
We invite you to browse our website at your leisure and let your imagination run wild. No one is better placed to help you get behind the wheel of the perfect Mercedes-Benz model of your choice. Contact us today for more information.
If you are unable to find the Mercedes-Benz information you were looking for or have some feedback for us, please contact us using one of the buttons below and a member of our dedicated team will be sure to help you.
Deals in: Cars
Manufacturers: Mercedes Benz
Franchise Dealership
Mercedes Benz Loughton
3 Langston Road
Loughton
IG10 3SD
020 8418 7700
https://www.mercedes-benzretailgroup.co.uk/mercedes-benz-cars/contact-us/loughton/
| Mon | 8:30 am–6:30 pm |
| Tue | 8:30 am–6:30 pm |
| Wed | 8:30 am–6:30 pm |
| Thu | 8:30 am–6:30 pm |
| Fri | 8:30 am–6:30 pm |
| Sat | 8:30 am–5 pm |
| Sun | 10 am–4 pm |
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