Simple waiting for 45 mins for car part to be brought to you it is a joke. What a poor customer service.

My worst experience at any dealership, even worse coming from Mercedes. I went in on a Friday to looking to buy an A class. I was greeted by Daniel (we’ll call him Daniel 1) and we spoke and eventually agreed on a car that I’d pay for over a 3 year term. I was asked to pay a ‘FULLY REFUNDABLE’ deposit of £1000 to initiate the car getting prepped from the Swindon branch and brought over. As long as would come in to see the car, I would be able to get my £1000 refunded, no questions asked. We shook hands and parted ways, however the moment I get back to my home, I get a call… the car was being checked and failed the tests and therefore Mercedes could not sell it to me. However they had found an alternative car which was more expensive but they would take a small sum off as a gesture of good will. I was interested so I agreed to see the car and was told the car would be at the Bristol branch ready by Monday/Tuesday the following week. Wednesday came and I received no news. So I called asking for Daniel. The assistant checked the car details and stated that the car had just finished prep and that Daniel 1 was engaged and would call me back. Daniel 1 did not. I waited a week assuming I would get a call when the car was ready. Then on the Thursday I called asking for an update. Again I was told Daniel 1 was not available but they’ll check the status and get back to me. I heard nothing. On the Friday I called again asking for an update. I was told the car was not available. I then decided to go into the showroom. I asked for Daniel 1 or Richard who I had just spoken to on the phone. I was instead palmed off to another Daniel (we’ll call him Daniel 2) who mentioned he was empathetic of my situation and would see if he could help me find a car. After much discussion he presented a car from another branch and I said that if the car would be priced at the monthly rate agreed for the previous car, and over 3 years, I would consider it. Daniel 2 came back and said he would agree but I had to shake on buying the car then and there. I said I could not agree to buy a car without having seen it and that my £1000 deposit paid over 3 weeks ago now was for the purpose of that. Daniel 2 said that I had been misinformed, and that they cannot prepare a car to be brought over for me to see. As long as the car was in working condition I had to buy it or risk losing my deposit. I had a think about it over the day and the next day asked Daniel 2 to confirm the contract terms before I agreed to anything. Daniel 2 said it was 4 years, not 3 years as he had agreed the day before. Tired of the poor experience I asked for a refund. Again, I heard nothing back so I emailed Daniel 2 asking of the status of my refund. It was only a week later that Daniel 2 asked for my card details. I provided them. Again, radio silence from Daniel 2. I called Mercedes again a week later where Daniel 2 was now also engaged. But Luke was available and mentioned that my card details were incorrect and Daniel had not tried to inform me of this. Turns out apple pay scrambles the card details. Luke managed to find a way to get my money refunded. In summary, over the course of a month, Sytner Mercedes Benz Bristol held my £1000 for ransom, offered me 2 cars which they then failed to deliver, gave me many conflicting information and the only thing more elusive that the cars they offered were the staff I had to deal with. I will not find myself in a Sytner Mercedes Benz again. I recommend people find their cars elsewhere. A shame, really.

Mercedes Bristol are just awful. First they put the price up after the test drive, apparently they had made a mistake. Two weeks later got the same initial price. Four weeks later no delivery date. Asked for a refund and they admitted that they probably could not have got me the vehicle anyway. That was after weeks of dishonesty regarding early August delivery. Avoid

I am so pleased with the help I had from John lean-parsons, his extreme knowledge with everything we asked was exceptional nothing was to much trouble the service was excellent. Thank you John

I would like to say that the experience I had on Saturday at Mercedes Benz Bristol buying a 17 plate B180 was Fantastic, I was instantly put at ease with the professionalism of a warm handshake from your Salesman Lee Cox who sorted out my finance details and the other Salesman called Paul who showed me all around the Car and explained in detail everything i needed to know about the car I purchased it was a delight and I would more than recommend anyone buying a Mercedes to go to Cribbs. Oh and by the way the Coffee and biscuits were nice as well !!

Worst service ever !! Kept waiting 3 weeks for promised car, Took three days off work to collect car to be told the car wasn't ready. The third time I was due to collect the car wasn't MOTed and had no seats in it , I wasted three days off work.