I walked into Mercedes-Benz at Maidstone to buy a used new car and saw a guy called Ashleyl hook who was top man he helped me find the perfect car I was looking for I brought it on the same day he was such a help!! amazing made it so easy would definitely recommend if looking for a new car to see and ask for Ashley hook at Mercedes-Benz at Maidstone thank you so much for helping me and I love my new car

I bought a car from Mercedes Benz of Maidstone and was absolutely delighted to buy it from them. Rummy who dealt with our purchase clearly understood the customer needs and was very helpful during the entire phase of the purchase. He is an absolute gem, who is customer focussed and undoubtedly went an extra mile to ensure that we get the car. The team manager also was very helpful and was able to provide Rummy with all the support and we were able to get the car in less than a week. Few points that were outstanding with this Mercedes Benz Maidstone Dealership -> Rummy with good & Practical Knowledge of car depending on the customer needs ( very helpful & handy during car-buying) -> 90% was online, so the transaction was smooth and simple in ensuring that all the formalities dealt with swiftly -> Completely hassle free even when there is a part-exchange involved

Good

Our sales consultant was Rummy, we had a great service from the start to collection. We had a slight problem day after collection but Rummy and the team helped and we cannot fault the excellent service that we have received.

Ash helped us all the way through the process even though I was unsure of the electronic paperwork he was most helpful all way though and made it a special moment when we picked the car up and was really helpful on the hand over

Job done.

During the recent Loyalty Exchange weekend event we decided to upgrade our GLE 250d to a new GLE 400d. We were guided through every step of the purchase process by Ed Rushton who was knowledgeable and friendly, a pleasure to deal with him (Thanks-Ed!). We have been customers of Mercedes Benz Maidstone for around 3 years having switched to MB after some 25 years of driving Range Rover exclusively. The decision to remain with the marque was easy as we have been impressed by the servicing team as well as the sales team.

Where do I start.. We have owned a Smart car under Maidstone, Lookers for just under 4 years now, a few weeks back we experienced our ever serious issue with our vehicle. Without going into too much detail, the key got stuck in the ignition, the car would not turn off and we couldn't get the key out for love nor money. We phoned Smart, Maidstone in the first instance to which their reply was as you had a recent service elsewhere we can't help you. It was then left down to us to sort out the vehicle which took hours. We called AA out who confirmed it would need to be looked at and repaired by Smart. We then spent hours on the phone to Smart repairs explaining our issue to be fobbed off to different departments and no one seemed to know where to pass us next. We ended up driving the faulty vehicle to the Smart garage and leaving it on the forecourt, too worried the cars battery would soon die. This was 8 days ago, to date they still have it in their workshop, the part hasn't arrived and they cannot give a date as to when we will have the vehicle back, with no hire or loan car given to us for this duration as apparently they don't have any and do not give them out unless they are booked in advance. We then had to hire a car at a cost of £160 just for a weekend. The service and customer support has been absolutely disgusting, even speaking with Andy the Aftersales Manager who has continuously fobbed me off with unreasonable excuses. As a customer of almost 4 years to receive this sort of service is beyond me. They were more than happy to take our money but when push comes to shove they don't want to know.