We recently visited the Stockport show room. We were greeted by a young lady by the name of Mia. Mia made us both feel comfortable and relaxed with her lovely personality and her smile. She went above and beyond and excelled herself in everything she offered. She even brought us a cup of coffee… what a sincere and genuine young lady. Russ and Michelle Bramhall Stockport

Fantastic experience. Great team, who are very professional, polite and knowledgeable. Made the whole car buying experience, so enjoyable and exciting. Mark Davies was wonderful and very good as his outstanding knowledge of the vehicle and making sure I was happy and looked after throughout the whole process made my life so easy. I was kept up to date and informed throughout. Thank you so much for everything Mark.

Requested a test drive back in December. ;They called and advised shortage of cars so will call back when they have available car to drive. Called back mid January advising they had a specced up model to drive. I advised that I wanted to drive the 200 AMG which is the one I was interested in buying. A further appointment was made when the correct car was available, 2 days before they cancelled on me as car was given to a customer. Promised a call back week later. 2 weeks later I received an email stating sorry they couldn't help and was there anything else they could have done!?!?! The test drive would have been nice. I could have been the easiest sale they ever made. interested in the car and just wanted to drive it to make sure. Looks like I dodged a bullet here with this dealership. If they cant be bothered to return a call from sales, what chance would I have with after sales! Off to another dealership I go

No reply to call and emails list of problems still unresolved since 2021 afterservice shocking

Wonderful reception and assistance by Lucy. Josh very helpful in discussing a new car. Went in for an MOT which was disappointing. Waited for 3 hours and then failed the MOT because of a fog lamp bulb gone. No replacement on site so after go back again to have this fitted. Tremendous waste of time although the staff were very pleasant.

Fantastic experience. Stunning showroom, with a huge choice of vehicles and a great team, who are very professional, polite and knowledgeable. Made the whole car buying experience, so enjoyable.

2019: Asked for photos of new vehicle to be emailed before purchas; got sent photos of a different vehicle which had at least one extra option. Let that slide, bought it anyway. 2021-2022: seriously wanting to buy the EQV - they literally can't be bothered to sell me one. Now wasted 3 weeks on their promises to respond to me reaching out. They are not good representatives of the brand, I could not morally recommend them nor will I use them again - obviously business is too good and I'm clearly not a worthy customer.

I have very bad experience I’ve been waiting for two months to have my cracked Alloy wheel replaced no reply, no updates awful experience Called them many times no reply nothing Awful experience never use them again no professional way of dealing with people My car has been in the drive way for over a month can’t use it Advice never deal with this dealership again

******* KEEP CLEAR OF THIS COMPANY ******** FIND AN ALTERNATIVE COMPANY THAT HAS NO PART OF LSH AUTO LIMITED Firstly, do not be mistaken that LSH Auto is a franchise of Mercedes-Benz. I purchased a car from this company going back 2020 and from the moment I purchased the car I made several complaints in relation to the crack on the window, including incorrect service history and the way they dealt with me in terms of customer service, including being left waiting all day upto 9 hours in dealership. I had been promised by the company they would exchange me into another car and yet they never did and I have this proof in writing and despite all my efforts trying to resolve the issue concerned they remained to not resolve it. I had continued to drive the car due to the fact I have to get about as I have no other means of transport and the fact is at this moment in time I am the one responsible for the car. I taken the car to the service service at stockport yesterday to be given a load dishonest in relation to what the car had needed, they failed to provide me with the video evidence of the assessment of my car, and they had to replace both tyres of the car also claiming the had been a dangerous bulge. I felt the female manager of the service depart had been really unprofessional at times, and actually I found her attitude bullying as she would not allow for me to properly speak to the manager without her being present and I wanted to share with him how I felt in terms of her manner towards me. This company are ridiculous in cost to have your car and service and I urge anyone thinking of going to this company to serious think twice as they are simply corrupt and a fraud. They do not follow the correct processes to ensure they comply with FCA Guidelines, and not only that they have mislead me and caused me to run up using mileage on the car to prevent me from being able to exchange the car which has then in turn resulted in myself being unable to return the car for an exchange unless I pay the difference however the delay is because of the staff at this company due to the scale of long delay in terms of customer service handling by the designated business executive complaints officer who I must say is no surprise he's left the company. I have dealt with some staff at this company that believe entirely how the decisions have been made in relation to the complaints has been poorly managed, even at senior leadership and management level. I am now going to be taking this company to court for deliberately selling me a car that has now in turn compromised my enjoyment of the car, including losses. I will be uploading evidence in due course that demonstrates the company corruption also in terms of its promise to me and then changing its mind - to ensure that all those concerned take serious note to buyer beware - PS, Martyn Webb - Managing Director of LSH Auto UK Limited has be aware of these concerns also, and himself has not personally contacted me to offer an apology, nor has he gone out of his way to help enable a amicable resolution to the major problems that his staff who he is responsible for has caused me, and so he is just as bad, because if he can perform this way, then other staff will think they can, suppose they can as he allows shocking customer service.

Thank you especially Tony, Cerilia and Lauren for looking after us so well , love the car we were treated so well throughout , carnt thank you all enough for making our day special and a day i wont forget , again thank you so much Dave C.