******* KEEP CLEAR OF THIS COMPANY ******** FIND AN ALTERNATIVE COMPANY THAT HAS NO PART OF LSH AUTO LIMITED Firstly, do not be mistaken that LSH Auto is a franchise of Mercedes-Benz. I purchased a car from this company going back 2020 and from the moment I purchased the car I made several complaints in relation to the crack on the window, including incorrect service history and the way they dealt with me in terms of customer service, including being left waiting all day upto 9 hours in dealership. I had been promised by the company they would exchange me into another car and yet they never did and I have this proof in writing and despite all my efforts trying to resolve the issue concerned they remained to not resolve it. I had continued to drive the car due to the fact I have to get about as I have no other means of transport and the fact is at this moment in time I am the one responsible for the car. I taken the car to the service service at stockport yesterday to be given a load dishonest in relation to what the car had needed, they failed to provide me with the video evidence of the assessment of my car, and they had to replace both tyres of the car also claiming the had been a dangerous bulge. I felt the female manager of the service depart had been really unprofessional at times, and actually I found her attitude bullying as she would not allow for me to properly speak to the manager without her being present and I wanted to share with him how I felt in terms of her manner towards me. This company are ridiculous in cost to have your car and service and I urge anyone thinking of going to this company to serious think twice as they are simply corrupt and a fraud. They do not follow the correct processes to ensure they comply with FCA Guidelines, and not only that they have mislead me and caused me to run up using mileage on the car to prevent me from being able to exchange the car which has then in turn resulted in myself being unable to return the car for an exchange unless I pay the difference however the delay is because of the staff at this company due to the scale of long delay in terms of customer service handling by the designated business executive complaints officer who I must say is no surprise he's left the company. I have dealt with some staff at this company that believe entirely how the decisions have been made in relation to the complaints has been poorly managed, even at senior leadership and management level. I am now going to be taking this company to court for deliberately selling me a car that has now in turn compromised my enjoyment of the car, including losses. I will be uploading evidence in due course that demonstrates the company corruption also in terms of its promise to me and then changing its mind - to ensure that all those concerned take serious note to buyer beware - PS, Martyn Webb - Managing Director of LSH Auto UK Limited has be aware of these concerns also, and himself has not personally contacted me to offer an apology, nor has he gone out of his way to help enable a amicable resolution to the major problems that his staff who he is responsible for has caused me, and so he is just as bad, because if he can perform this way, then other staff will think they can, suppose they can as he allows shocking customer service.

Thank you especially Tony, Cerilia and Lauren for looking after us so well , love the car we were treated so well throughout , carnt thank you all enough for making our day special and a day i wont forget , again thank you so much Dave C.

Fantastic place first class service from all departments i would recommend %100

Utterly disgraceful overpriced rubbish..horrendous service..no communication..receptionist told me she couldn’t communicate with other departments in the same building! I am appalled never going back.

20/07/2019 they gave me a brand new car with loads of defects. Their response was awful and they did all they could to try and worm out of it! Avoid Mercedes Stockport at all costs!

Always have owned Mercedes and had them serviced at Mercedes Benz dealership. I took my wife’s E Class in for a new aux. battery and said the “stop start” was not working, they said after paying the £180 that it would be ok. It still did not work, they contacted me saying the car was due for a service. I said the “stop start” was still not working. After paying £450 I collected the car, still not working. I contacted them again and complained, I was told there was a £110 diagnostic fee, Mercedes Stockport were unconcerned that I said I would complain directly to MB. Never again, BMW next time.

Ian got me my dream car at a Great price and made the whole all deal of buying a car so easy. I would highly recommend contacting Ian Whitaker

Mercedes Stockport are the worst of the worst. First I have made 2 calls asking for a salesman to contact me over the course of 6, yes 6 weeks and have never received a callback. Clearly, the slump in new car sales hasn't affected Mercedes! I want to buy 2 new vehicles yet they can't be bothered. Even though I have made two complaints to LSH and the branch, they still haven't called me back!! Utter contempt for their customers is evident at every level. Staff are rude and unhelpful - one even put the phone down on me A recent service was handled very badly which meant that the vehicle left with neither back door operating Even the initial buying experience was awful. I thought that now the branch was under the LSH wing, things may have improved - I was wrong, they're worse than ever. Seriously, buy from here at your own risk and don't say you weren't warned

Worst experience I have ever witnessed from a car dealership. Had brake judder on 5 month old car, Stockport fitted new front pads on discs. Three weeks later same problem....this time there technician said back discs warped and wanted £400. Took for 2nd opinion to National who said nothing wrong but because Mercedes are so called experts I asked them to change anyway at cost of £300. Needless to say brake judder still there, so took back to Stockport where Kate would look after me. Kept the car for 24hrs then refused to work on it because I National changed the rear discs and pads. Never have I heard of such bad customer service, they simply refused to do anything for me except turn me away with a bull excuse. So much for there owners business mantra "The Lei Shing Hong Automobile group works in close partnership with Mercedes-Benz to ensure all customers receive the best possible service. This commitment to providing the highest level customer service is central to the core values of Lei Shing Hong". Not sure where they learned if you can't fix it send the customer away with a safety critical defect on a 5 month old A180.