I have just had a costly repair to my car which I collected this morning after the car had been with Mercedes Watford for 10 days. After i received the text message informing me that my car was ready for collection I was telephoned by Mercedes Watford and informed that as my bill was over £3000 I had to pay by bank transfer before the car was released. I WAS TOLD I COULD NOT PAY BY CREDIT CARD as the bill was over £3000 ( well over £3000). My objection to this fell on deaf ears. At no time during the 10 day period prior to the work being completed was I informed of this unreasonable and somewhat bizarre rule/policy of Mercedes Watford. Not customer friendly at all. Fortunately I could pay by bank transfer however this was not the way I had planned to pay. I wanted to pay by credit card to receive the extra benefits and protection a credit card offers. No idea what would have happened if I was not able to do the bank transfer. Beware!

have never experienced such poor service from a luxury brand like Mercedes-Benz, especially at the Watford branch. From the start, it has been a complete nightmare dealing with Jake Edwards and the service team, who seem to lack both competence and care for their customers. I took my Mercedes GLC in because it’s still under a 12-month warranty and was having issues with the start/stop function. Jake assured me they had checked the battery and that everything was fine. But guess what? The start/stop feature wasn’t working as soon as I drove off. To make matters worse, I was promised that the shock absorbers would be changed during this visit, and surprise surprise—they weren’t. So, I took the car back for a second time. This time, they apologized, changed the shock absorbers, and charged the battery. The start/stop function worked for exactly three days before failing again. Now, the Mercedes app shows my battery as only partially charged. I had asked them to just replace the battery, following advice from another Mercedes dealership in Newcastle, but Jake refused, saying it would be wasting their money if the battery wasn’t the problem. Well, guess what? I’m the customer, and I’m not here to help you cut costs on a car still under warranty! This is unacceptable. The radiator fan has also been an issue since I bought the car from Mercedes Newcastle, making a ridiculously loud noise. During my visits to Watford, I brought this up multiple times. First, they dismissed it as “normal,” then they actually bothered to check it during the second visit but claimed there were no problems. And yet, the fan is still making the same loud noise now that I have the car back! I specifically asked them to replace the fan, and they flat-out ignored my request. Unbelievable! I am beyond frustrated and disgusted with the complete lack of service and care I have received at Watford Mercedes. They don’t listen to their customers, they don’t follow through on their promises, and they clearly don’t care about resolving ongoing issues with their vehicles. I will NEVER buy another Mercedes again and will be advising everyone I know to avoid both the Watford branch and the brand altogether. Save yourself the headache—go elsewhere. The service here is a disgrace to the Mercedes name.

I wanted to buy a £70k plus car from these appalling idiots. I did a deal but totally lost confidence in them. They don’t come to the phone, the salesman, the business manager and the general manager, all never called me back. I am amazed Mercedes gives Sytner the dealership. I would give them no stars if I could. Found the same car £4000 cheaper, less mileage and a bit newer. Tried to rip me off on the finance rate. Got is 5% cheaper. Need I say more? Steer clear.

Avoid this place like plague. The worst customer service ever. They are wasting your time with automated text messages inviting you to the test drive and then just to tell you right in your face that they don’t have that car on site… They should have the decency to close the place for good.

It was a pleasure dealing with Uksa who was efficient and very pleasant.

Terrible service experienced, far below the standards set by other Mercedes franchises/specialists I've used in the past. I experienced several issues when my car was with the service department to rectify an issue with a rear seat lock. Issues faced below. 1. I was told by the team at Watford that the issue would NOT be covered under warranty. I then contacted Mercedes directly who confirmed the fix SHOULD be covered under warranty at which point the team at Watford then agreed to fix the issue under warranty. Incompetence or just dishonest? 2. When I can asked for a quotation and ETA to supply/fit the component required, the service department mentioned they won't know until I pay for the part required beforehand. In the 15 years I have owned various Mercedes vehicles, I have never heard such a silly response. Despite me paying £32k in cash for the car in question, the Watford team clearly had some reservations about my ability to pay for a plastic seat lock? I've never been asked to pay for any repairs before any work had been carried out. 3. I was told by one engineer the car would be ready for collection in a couple of days. I then received a call from someone else in the service department an hour later telling me my car was ready to collect and they really wanted their loan vehicle back within the next 3 hours. Complete disregard to my work/personal plans for the day. 4. Upon collection, I noticed the fix had not been tested, i.e. the button to fold the rear seats down was no longer functional. After waiting 45 minutes for an engineer to rectify the issue, I was told a wire was not reinstated to a power source following the work carried out. I expected more considering the premium prices they typically charge. 5. As "a valued Sytner Club member", I was entitled to a free fluid top-up as part of my visit. Despite numerous requests, this was not carried out as my car informed me the windscreen wash was running low after using it once a day after I had collected my vehicle. Its strange they missed this but still managed to find my brake pads and discs "needed to be replaced" (not something I asked them to check and neither was this flagged by the cars sensors). The team seem to be more interested in their balance sheet rather than giving customers an honest and diligent service. Don't waste your time and money here.

We purchased the used approved car GLA 200 from the Mercedes Benz Watford shop. The service till handing over the car to us was good, but within a week we had an issue with the car.Break pad and the caliper , it seems very rusty and there was a clunk noise came from the front side of the car. It took almost a week to sort it out the issue. Later on, after 3 weeks, another major issue came on; while I was driving the car the break system failed due to break fluid leakage.Luckily I wasn’t driving on the motor way. When I was contacting them they were not giving a proper updates. I tried to contact the manager and the sales executive CHRISTINA, she wasn’t even responding at all. At the first Christina seems very helpful and now it seems like she dragged us into buying this car which is having a lot of issues. Very bad experience and disappointed .This is not only a business but also it should has a quality and keep customers happy.

MB is advertising a 48hr test drive at the moment for it's all electric cars. I have a GLA Hybrid, so, I thought I would like to try out the 48 hr test drive to get a feel of the all electric. As I was already in the showroom with a friend I thought I would take the opportunity to book a test drive. The young salesman took my driving licence and it was decided to book it for that saturday. An email was sent to me to that effect. I walked to the dealership on the appointed day. The receptionist went off to find out details and came back to say there was no record. I showed her the email and name of the responsible sales person. Another gentleman then came along with keys to the car and said I've got the car for 30 minutes. Confused my husband and I asked why is he saying 30 minutes when the advert says 48hrs. "We only have the one car, you should've booked in advance" came the answer to which I answerd that I booked it in person in advance. After some discussion they increased it to 2 hours and after more discussions it was increased to 24 hrs, But it would have to be rebooked. I was not at all happy with the situation and asked to be driven back home as we had already walked to the show room and both my husband and I were fuming by this time. Suffice to say they have lost my custom even though I had acquired 2 cars from them. I will be going across the road to the Range Rover dealership. They have also lost the custom of my friend who also purchased her very expensive SUV from them.

Booked a test drive at 10.30, arrived and gave reception my license. Looked at some cars for 30 min while waiting for the salesman, Khaled, Nobody approached me. Went to find out how long it would take. Receptionist was surprised, found Khaled who told me that he was busy with another customer and I'd have to wait longer. No apology and no intent to keep me informed. Least he could have done is let me know he was delayed when watching me look at cars. Won't be returning to this dealership, in fact it has completely put me off Mercedes-Benz. Much better service across the road at Land Rover.