My husband and I have leased cars from this dealership for a number of years. Last year our cars were due for renewal and due to poor service by the sales team I relocated to Mercedes Bolton. Whitefield then contacted my husband and assured him they would do their best to make up for loss of my business by doing him the best deal they could offer. Mistake 1 we trusted their long standing sales rep. So, cars exchanged, assurance that there were no issues with the returned car, and off we go. Scroll forward 6 weeks an a letter arrived from Mercedes Finance demanding over £800 for damages on old car. We contacted Whitefield and asked for help as we had been assured that old car was in fine condition. And Whitefield didn’t want to know. It was not their problem apparently as they handed the car back to Mercedes Finance. So we are left with a dispute over damages to a car where we are unable to view so called damages which again to emphasise, according to Whitefield sales rep were non existent. The matter has now been referred to BVRLA for resolution.Whitefield have been totally unsupportive. Never trust their inspection without written analysis.

I have been dealing with Ian in used car sales and Anton the used car sales manager and I must say that the service has been the best I have experienced in years. I have purchased cars from both Porsche and Mercedes in the past and i must say that Mercedes Benz Whitefield have been amazing. The team is great and should be recognised.

I spoke to a gentleman called Ian Kramer and he was honestly the best! He sat down with me for a while and went through everything with me. If your going to mercedes whitefield I would highly recommend asking for Ian.

in the last weekAwful experience! Avoid. Please read my experience before purchasing or using this dealership! Not what to expect when paying £30,000 for a car with just over 5,000 miles! I purchased, in full, a Mercedes 300h from Mercedes-Benz Whitefield, on the 7th October 2017. Prior to collection I was informed, by Martin Kay, the car was in excellent condition, and well looked after by the Dealership. I was informed that the sole issue the dealership had with the car was the requirement for a software update to the gearbox. During collection my wife, identified that the left rear pillar interior trim was broken, I was advised that this would be replaced by Mercedes Whitefield, but that a part would have to be ordered and fitment arranged on a subsequent date. In the afternoon of 7th October 2017, date of collection, I lowered the rear passenger seats, and was showered by hundreds of both small and large glass shards. This indicates that the rear window of the car has been damaged previously, repaired, and the glass shards not thoroughly cleaned prior to my collection. Thankfully no children or family were sitting on the back seat at the time. See below images: I communicated my concerns to Martin Kay and Jason Edwards of Mercedes-Benz Whitefield, along with a link to attached photographic evidence. I was advised that despite the car being only under their ownership since registration, Mercedes-Benz of Whitefield was not aware that the rear windscreen of the car had been replaced, and blamed it on a “possible” customer who, on borrowing the car, may have damaged the window and had it replaced without their knowledge. Subsequent to this, on Friday 13th October 2017, day 7 of ownership, the car under acceleration demonstrated a violent jerking motion. This again was replicated on Saturday 14th October 2017 morning and observed by the Mercedes Benz recover technician who completed a report and advised me to drive very slowly to my closest dealership, Mercedes Southport. On Saturday 14th October, I contacted Mr Jason Edwards of Mercedes Benz Whitefield, and requested that he contact the Southport Branch to organise the previous issues with the car be fully disclosed to the new dealership. I received an email informing me that he had left a message for “Nick” the aftersales manager at Southport Mercedes-Benz and that he had arranged for Mercedes-Benz Southport to look after my vehicle and its related issues going forward. I have been informed by Mercedes of Southport at that time no attempt in communication had been made, and "Nick" was not an employee of theirs. Prior to sale of the car I was informed by Martin Kay that the tyres required replacment and this would be completed prior to sale. I have reviewed the pre-inspection report provided by Mercedes Benz of Whitefield. This confirms the rear tyres on my vehicle required replacement due to tread depth. I have inspected the tyres, and subsequently had the car independently inspected by my local tyre fitter, Quick fit of Ormskirk, who have noted the rear tyres on the vehicle are both at 3mm. This evidence would suggest that Mercedes Benz of Whitefield has not undertaken the necessary tyre replacement on the car, as per presale agreement, prior to sale, as documented here. Replacement of rear tryes - Despite clear dealership documentation for reccomendation of tyre replacment and myself being informed the tyres will be replaced, I have been told "this was a misunderstanding on my side and the tyres were not to be replaced". Mercedes have refused to replace the tyres.

Visited Mercedes Benz Whitefield on the 13th May 2017 to look at purchasing a used vehicle, however when doing the figures Amila ( the salesman) talked us through some very sensible new options of which we decided to go with a care we fell in love with. The salesman was lovely, friendly. approachable, humorous and above all very respectful to us and what we wanted to spend and our budget. He was an absolute pleasure to deal with and we walked out feeling that we had got a good deal and was delighted with the purchase. Brilliant customer service - communication on the date of delivery and documents required was also excellent. 10/10 for customer service from Amila.- Thank You x

I purchased my car paying full price and on collection found I had a chipped windscreen and the car was dirty not been serviced or valeted I know this as my 4 year old grandson found a full box of Warfarin in the back seat thinking they were sweets may I point out the warfarin was also in the packet marked with the name of the previous owner I complained but found all my complaints were passed down to a salesman the car was cleaned and a new screen was fitted I didn't get a service as they say there policy won't allow for this as it has 103 days to next service and they only do when it is at 90 days ha ha I got told the screen was replaced as a courtesy due to the warfarin in the car I thought that had to be done as I paid a lot of money for a car that should be perfect. I asked about putting in reversing camera or up date software as a gesture of good will after what could of been a catastrophic issue should my grandson of taken this medication my reply was we don't do after market up grades but we put a new windscreen in for you . I have never ever delt with a company like this before all I can say is buyers BEWARE