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was after a hyaundai ix35 for the last few mths was chuffed to find 1 at monkswood garage this month, great people to deal would definitely recommend them
got a ford focus off monkswood garage very happy with it all !would definitely recommend them nice 2 have a 15mths warranty as well , thanks to christian and kieran
Went to view a BMW Coupe. Very unprofessional service and attitude from the owner. Car was not as described and passenger door not working along remote key not working. He advised this could be repaired under the warranty once we had purchased the car and completed in our own time. Not a good start, asked if this would be reflected in the price. The owner then turned arrogant. So glad we left this forecourt. No service to start with so definitely no aftercare service. Feel Guarantee lasts till your off the forecourt. Then your on your own.
Christian Morgan from Monkswood Garage in response to BMW
really? Me and my father we very polite 2 you all? Then you offered me £1000 less than the askin price ? When I said I cudnt you all changed? Thanx 4 the comments
Christian Morgan from Monkswood Garage in response to BMW
we give a 6mths warranty free? I couldn't reduce my car by £1000? We are nice people in Wales i hope u find the right car from were you live in Essex
Christian Morgan from Monkswood Garage in response to BMW
Sold today 2 a lovely local couple for the askin price ? With a 15 mths 5 star warranty ? LOCAL BUSINESS MATTERS 😍
Why anyone critises CHristian i dont know,i found him helpful,chatty and easy to deal with,the car was just what i wanted,and he explained in depth the reason for my part ex deal,thanks Christian
Enquiring about a car, with lockdown on even tho they are shut there website said open by appointment and would of waited for the car. However I was meet back with sarcastic answers and just general rude reply’s. Will never be buying a car from them and if you want a friendly face I would recommend going somewhere else..
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Christian Morgan from Monkswood Garage in response to Rude service
The government shut us down and at the time 2 of my household were unwell and we were worried? Yes I was stressed I'm sure you might have been!! Thanx 4 the comments
Christian Morgan in response to Rude service
Unreal comment tbo during such a bad time , I'm gutted someone would put such a stupid comment?? Your attitude 2 me was terrible just because I could not sell you a car because the government shut us down?
Christian Morgan from Monkswood Garage in response to Mini Cooper
Yes there was a mistake but you had your money back? The mot work is done by a independent mot garage? Thanx 4 the review
Christian Morgan from Monkswood Garage in response to Mini Cooper
After giving you your money back and apologising to you as it wasn't our fault you write this? Thanx
I needed a new car at short notice, Lewis and the Team at Monkswood Garage took the time to find out what I wanted along with any specific needs I had. They then recommend a few cars and let us test drive immediately. Once we found the car for us the sale was both quick and easy. Couldn't recommend these guys enough!
Bought a car from Monkswood Garage on weekend, test drove in day therefore didn’t check headlights weren’t working. Phoned the next day and basically called a liar and that I must have broken them in 24 hours!!! Not interested in rectifying-if considering buying a car test everything and don’t expect any aftercare . Definitely’sold as seen’ very disappointed now having to buy and fit new headlight switch which is going to be in excess of £100
Christian Morgan from Monkswood Garage in response to Poor customer care
Please ring the office 2 sort this out we dident no about the fault? And I no nothing about you ringing the next day probably because we were shut? And we did give you a free 6mths warranty? Sometimes 10 yr old cars have the odd fault?
Karen jones in response to Poor customer care
Following my review , issue has now been dealt with promptly .
Based in the Monmouthshire Countryside, Monkswood Garage are a family run used car dealership established in 1987. They offer finance, part ex and also buy cars for cash. All of their vehicles are HPI checked and most have Spare Keys as well as Comprehensive Service Histories.
If you have purchased a vehicle from this dealership, please share your experience with us and leave a review.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Monkswood Garage
Monkswood
Usk
Monmouthshire
NP15 1QB
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