In August 2019 I spent 13k on a bike, travelled from Northern Ireland to collect to find that the bike was not as advertised and described. I travelled home on the bike and during the journey I found that the front wheel was not true and was buckled. I took the bike into a tyre shop back home and put it on balancing machine to establish that it was in fact buckeled. I provided video evidence of the buckle and I was told by Moto Rapido's 'senior mechanic' that it was acceptable and nothing would be done about it. They sent me a new tyre (as if this was going to solve a buckled wheel??) and they then washed their hands of me. I then had a screen for the bike which was missing. Only after around 15-20 emails did I ever get anywhere. I was completely ignored for a number of months and only in February 2020 did I receive the screen the bike was advertised with. I emailed the individual who I dealt with and copied in the director and secretary of the company in the email requesting an update and demanded to know what was happening. Funny enough, I then got instant results. I was treated like crap, shunned, constantly ignored in the hope that I would go away. Ducati approved used check clearly means nothing and missed this major fault. Dirty and underhand tactics. Be wary. Wheel is still buckled.

They bend over backwards to get every last penny out of a Ducati owner. The service department seem to have no technical knowledge.