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139 reviews from our car dealer reviews community
Leave a review for Mototom Cars
Leave a review

139 reviews from our car dealer reviews community

Leave a review for Mototom Cars
Leave a review
"Irinel"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great salesman at Moto Tom. The salesman was helpful and answered any questions that I had. I found they was really easy to talk to and made the purchase simple. Good service and a fine car at a fair price. what more can I say, I would definitely recommend them.

"Kashif"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a KIA Sedona (2007 model) in July from these great guys in excellent condition with little mileage for its age. I was first met by David who was excellent with his time and customer service from pre-sales, during the purchase and (especially!) afterwards. David allowed me to take the car for a nice drive and I was won over with this manual version and his excellent service! I had seen a car later that day but its quality and the customer service wasn't a match! A week later, I discovered (after getting it checked) that the compressor was totally gone. To 'Mototom's huge credit, they were on the case straight away. I was dealing with Ben at the time (over the phone) and he really helped. He also very kindly ignored my out of place and unwanted emotional reaction! It became clear to me that the compressor problem was naturally missed because it doesn't even come up on a MOT check-list! This was not their fault! It took a bit of time for the part to return and Dave was following it up for me at all times and I even drove up one afternoon and finally met the owner (Tom) who kindly got on the phone in front of me (on loud speaker) to his contact at 'AllParts'. It was eventually returned to Motom and the A/C. has been working superbly since and the car is a great drive!Two long road trips so far, one yesterday (23rd August!) Tom very kindly offered (himself) to return some of the money I'd paid to get the A/C checked. Excellent dealers overall and fixed a potential huge problem excellently! A special mention to Dave … a great guy! Ben and Tom also really helped! I would definitely recommend these folks! Finally, I have been very, very busy recently so only got the time to write this up now!

"Rob S"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very good service from MotoTom - specifically David who I dealt with. Only had the car a week or so - so it's not possible comment on the long term quality of the vehicle. Short-term tho - very, very happy!! David was very easy to deal with, replied to any questions / phone calls / emails promptly. 10/10 for customer service! Thank you MotoTom / David :)

"CP"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Pug 206 CC in April 2016. Have had the car a few months, no issues whatsoever. The garage were very helpful and I could drive away that day and test drive the car. They also assisted me with use of their laptops so that I could arrange my new insurance and Tax etc before I left them. So far, car has been fab and really pleased. Thanks so much

"Steve"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I called about a Panda advertised online and arranged to go and view. Dave picked me up at the station and let me look around the vehicle with no pressure and readied it for a test drive. The car seemed fine, aside from a few small issues that were what you might expect on a 9 year old car. During the test he turned off the stereo so that I could listen for any noises. The only think O would have liked would have been a slightly longer drive, maybe along the A41. On return there was no pressure to buy, documentation was provided and I decide to buy (tried haggling but at the screen price he car was already good value). One day on and 100 miles added and no problem except for a blown sidelight bulb (car was MOTd the day before so I was just unlucky!). Overall, a nice buying experience. Dave and Tom are friendly and I felt at ease with the purchase. So far, so good!

"Mark"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a fiesta from Moto tom and was presently surprised that they had 3 to choose from and all had great spec and all in very good condition for a used car. Felt very at Ease with the sale process and was very happy when I noticed a couple minor things with the car the guy said he would rectify all of these of which he did. great service and even better prices. Great used car dealer.

"Vicky"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great bunch of guys at Moto tom all the cars are very well presented and very well priced. I brought a car from Ben who was very knowledgeable and dealt with us really well. Car is going great and going back to buy another for our daughter

"FortyMiler"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Dave was the gentleman we dealt with. We were given complete freedom to check the vehicle over, inside and out. We had no feeling whatsoever anything was being hidden from us. The day before we were taken for a drive by another dealer who talked the entire time, had the cricket on the radio real loud and a window wound down. If there had been anything wrong we wouldn't have been able to hear it. None of that here! We were allowed to take the car for a test drive on our own after leaving them with proof of ID. We were out for about twenty minutes. This revealed a problem that had been noted on the advisory section of the recent MOT. They agreed to get it fixed for us though they didn't have to. That repair cost them considerably more than they anticipated but they stuck to the agreement and the car now drives like a new one. We are very pleased with it. Buying a second hand car is always a risky business. We don't expect the dealer to do a forensic examination on a vehicle before selling it on, neither do we want them to hide anything from us. We didn't have that feeling here. Thumbs up from us

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"Les"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a vehicle from this person. In the 5 weeks or so I've had it, it has broken down three times and failed to start 4 times I have spent £300.00 so far trying to resolve the problem. The warranty offered isn't worth the paper it's written on. All the paperwork that was supposed to be coming in the post still hasn't arrived. Auto Tom are more like Aurthur Daley in my opinion. Avoid you could end up like me with. £1900.00 garden ornament.

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+12 Found this review helpful
"Chris"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Good service and a fine car at a fair price. what more can I say, I would definitely recommend them

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Dealership Information

Welcome to Moto Tom

Quality Used Cars & A Professional Service

Welcome to Moto Tom, unbeatable deals on used cars in Hemel Hempstead, Hertfordshire.

For fantastic offers and great choice, Moto Tom is your number one second hand car dealer. Based in Hemel Hempstead, Moto Tom pride themselves on offering a fantastic range of cars to suit every need. Don't delay visit us, and get the best prices on quality used cars in Hemel Hempstead.

We work closely with a number of finance specialists to offer affordable terms that are able to tailor great rate finance package that are perfect for your budget.

Feel free to give us a call today on 07729 307349 and we will be more than happy to help you find your perfect car with us.

Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
139 reviews4.2 out of 5 stars — Rated Very Good
Excellent
106
Very Good
3
Average
3
Poor
6
Terrible
21

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  • Contact Information

    Address

    Mototom Cars
    Unit 7 Shafford Knoll Farm
    Lower Road
    Hemel Hempstead
    Hertfordshire
    HP3 8RT

    Get in touch

    07827870467
    http://www.mototom.co.uk/

    Opening times
    Mon 09:00 - 17.:30
    Tue 09:00 - 17.:30
    Wed 09:00 - 17.:30
    Thu 09:00 - 17.:30
    Fri 09:00 - 17.:30
    Sat 09:00 - 17.:30
    Sun 10:00 - 16:00

    Dealership Statistics

    76%
    Would recommend this dealer to family and friends
    10%
    Percent of reviews responded to by this dealer

    Additional Information About Mototom Cars

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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