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139 reviews from our car dealer reviews community
Leave a review for Mototom Cars
Leave a review

139 reviews from our car dealer reviews community

Leave a review for Mototom Cars
Leave a review
"Very bad"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a result traffic for 12.995 told me full service history 1 week after purchase 3 fault hazards came on plus a red warning light contacted garage wasn't bothered the warranty isn't worth the paper it's written on would not recommend stay clear I will b taken company to court

"Stunning "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Perfect, all the way

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"Conmen "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Lovely when they sell you a car , but after sales is a joke.Car broke down 3 hours after have it and took 3 weeks to fix.Had another problem and had to start a section 75. Do not use

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+15 Found this review helpful

Ben cottee from Mototom Cars in response to Conmen

Hi I would like to take my time to respond to this very short and non factual review from a customer who wont state there name or details. We sold the gentleman a car for hi daughter on the 21st December. Within a few days the customer complained about the car loosing the clutch and not being able to drive, as the garages where shutting for Christmas we agreed to collect the car and have our garage look over it. We collected and covered over 80 miles driving in the car and found no fault at all. The garage also covered 20 miles in the car with no problems or fault codes or warning lights. As good will and good practice we changed the clutch and fluid and re fuelled the car and dropped the car back to the customer. We did not hear again from the customer. 2 months later I received a message saying my remote locking key rubber button as worn away snd fell off and can no longer work. The message was very blunt and demanded we Would transfer £70 for it to be fixed and the car was not fit for purpose and we would be taken to court if it was not fixed. We replied saying we would order a key fob from a company of the cost of £4.95 and we would change this again out of good will and this was not enough for the customer. To date he has now left this very bad and very un true review and will not answer our calls to organise getting his new key button fitted. Many thanks A true and honest review of the situation

"Cowboys. Avoid at all cost."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased car in February, its had nothing but problems. Been in the garage 3 times for same problem after they say its been fixed. Failed to show any paperwork for supposed work done on car, asked for this several times. Leaking coolant and oil. This car was sold as good condition and serviced. Ha, jokes! Had to involve the finance company as mototom just ignored all calls and messages. When I did manage to get hold of them they were rude and couldn't be less interested in solving the problem, had your money on your bike attitude. 2 independent reports on this car by finance company, turns out much deeper underlying problems to the tune of £1500 to be fixed. Mototom have still been unresponsive to the finance company and to me. Completely unprofessional rude cowboys. Keep a wide birth. Giving them 1 star is too generous.

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+24 Found this review helpful
"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great staff, great location, effortless paperwork, picked up at no time, clean excellent van. Will recommend highly.!

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+0 Found this review helpful
"Don't touch!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It was all going well until I needed reliability from the vehicle I purchased. I assumed a low milage 2020 plate Boxer, described as amazing condition would give me this. However, despite the garage assuring me they gave the vehicle a full service, within the 1st month I have an oil leak from the sump, which they have since admitted they knew about, broken down with a ceased pulley wheel causing power steering to go, and the spare wheel so damaged it's unusable which experts have since told me that it should not have been sold in that condition and tools missing to actually remove the spare wheel! All in all, AVOID. No compensation or slight refund for this costing me over £1000 already which they assured me their warranty would cover which it hasn't!

"Thank you very much guys"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Cannot recommend this company enough they bent over backwards to fulfil my very picky needs, Van was fully serviced and detailed immaculately so Happy, did exactly what they said they would and even got it ready for me faster than initially agreed, over the moon thank you Regards Peter Southam

"Buying a van was effortless"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I needed a van for work quickly, and these guys came through for me. Found exactly what I needed, and I drove away the same day. The customer service was excellent and would recommend to anyone.

"FIRST CLASS CUSTOMER SERVICE "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very helpful and great service I recommend them to all my friends and family when ever they are looking for a new car.

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+0 Found this review helpful
"Amazing service from start to finish "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Best car garage i have ever been to, the office is a nice clean building and really inviting. I looked over all of the cars they had in stock as i was not sure what i really wanted but needed something bigger. All of the cars i asked about had great service history and were really clean . I finally settled on a car which they are very helpful and spent lots of time with me. The finance company they used gave me a great deal and were very quick and i was able to pick the car up the following day after moto tom had complected and full PDI and service along with a fresh MOT. They have been amazing and have been back since with my father in-law and he has also brought a car aswel. Will be back when i fancy a change.

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+0 Found this review helpful
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Dealership Information

Welcome to Moto Tom

Quality Used Cars & A Professional Service

Welcome to Moto Tom, unbeatable deals on used cars in Hemel Hempstead, Hertfordshire.

For fantastic offers and great choice, Moto Tom is your number one second hand car dealer. Based in Hemel Hempstead, Moto Tom pride themselves on offering a fantastic range of cars to suit every need. Don't delay visit us, and get the best prices on quality used cars in Hemel Hempstead.

We work closely with a number of finance specialists to offer affordable terms that are able to tailor great rate finance package that are perfect for your budget.

Feel free to give us a call today on 07729 307349 and we will be more than happy to help you find your perfect car with us.

Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
139 reviews4.2 out of 5 stars — Rated Very Good
Excellent
106
Very Good
3
Average
3
Poor
6
Terrible
21

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  • Contact Information

    Address

    Mototom Cars
    Unit 7 Shafford Knoll Farm
    Lower Road
    Hemel Hempstead
    Hertfordshire
    HP3 8RT

    Get in touch

    07827870467
    http://www.mototom.co.uk/

    Opening times
    Mon 09:00 - 17.:30
    Tue 09:00 - 17.:30
    Wed 09:00 - 17.:30
    Thu 09:00 - 17.:30
    Fri 09:00 - 17.:30
    Sat 09:00 - 17.:30
    Sun 10:00 - 16:00

    Dealership Statistics

    76%
    Would recommend this dealer to family and friends
    10%
    Percent of reviews responded to by this dealer

    Additional Information About Mototom Cars

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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