Sandra, April 2018
"GREAT SERVICE AM REALLY PLEASED"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have been really pleased with the service that I have received from Motor Range - I had been to numerous garages looking for quite specific things on the vehicle that I needed to buy (for towing) and have usually been met with blank faces. I dealt with a young gentleman called Matt at MR and I can honestly say that anything he didn't know, he went out of his way to find out and double check in a friendly and efficient manner. Thank you.
+1 Found this review helpful
Laura Gilchrist from Motor Range in response to GREAT SERVICE AM REALLY PLEASED
Hi Sandra, thanks for the 5 stars! You kind comments will be passed on to Matt who'll be happy to hear he was a big help to you! Thanks for choosing Motor Range & we hope to see you again in the future. Best wishes from all the Motor Range team.
PHILIP H, April 2018
"BAD CUSTOMER SERVICE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
AFTER FAILED FINANCE CHECK, I SAID I WOULD COLLECT TODAY AND PAY CASH, INSTEAD ON A BMW 535D 65 PLATE
I TOLD MANAGER ON SUNDAY THAT I WOULD COLLECT TODAY, WHEN I CALLED TO SAY I WAS ON WAY THEY TOLD ME HE HAS GONE HOME IN THE CAR.
ABSALUTE JOKE, THEY MUST ONLY WANT TO SELL ON FINANCE.
DONT WASTE YOUR TIME
+3 Found this review helpful
Laura Gilchrist from Motor Range in response to BAD CUSTOMER SERVICE
Hello Philip, thanks very much for leaving a review. We're sorry to hear you're disappointed with your experience. You comments have been passed on to senior management. If there's anything else we can assist you with, please don't hesitate to contact us at 01515277010 or at info@motorrange.co.uk. Best wishes from all the team.
Dr K, March 2018
"Car purchase "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought my first car on Thursday. I have received an excellent service.
The was a minor problem with the car when I came to collect it on Saturday but it was fixed immediately.
I'd like to thank Kevin and Nathan for excellent service.
+1 Found this review helpful
Laura Gilchrist from Motor Range in response to Car purchase
Hello! Thanks for leaving 5 stars! We're delighted to hear you've enjoyed buying your car from Motor Range. Your kind comments will be passed on to your sales guys, Kevin and Nathan. Hope to see you again in the future! Best wishes from all the Motor Range team.
CAMPBELL, March 2018
"BMW 3 series 320d "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I called into motor range with no idea what i wanted or what i could afford. i sat down with a salesman called Lewis who was very helpful and reassuring and after 15 minutes could tell me what cars were in my budget and would fit my requirements. Lewis then took me to the BMW 3 series they had available, i then test drove this car and loved it, i knew then that it was exactly what i wanted!! Lewis then took me through the process and explained everything to me very clearly with a free cup of tea and told me what the next steps were. A week later i drove away with my perfect car that was in my budget. Lewis made sure that everything was perfect before i drove the car away and even rang me a couple of days later to check i was happy with everything. A very happy customer thanks to Lewis and the team at motor range!!!
+3 Found this review helpful
Laura Gilchrist from Motor Range in response to BMW 3 series 320d
Hello, thanks so much for taking the time to leave such a detailed review! We're delighted to hear you're happy with your new BMW 3 series. We're always on hand to offer advice and to make sure our customers are completely satisfied with their purchase before driving away. Thanks so much for choosing Motor Range and we hope to see you again in the future. Best wishes, from all the Motor Range team.
Anonymous, February 2018
"Patronising"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
After signing for a car deal , I decided to cancel but the staff from finance department spoke in a patronising manner and didn’t sound like he listening to me and he was speaking down to me .. you can tell they were annoyed and were saying how they have wasted so many hours but that’s part of the salesperson job .. I am putting a formal complain in to ombudsman
+2 Found this review helpful
Laura Gilchrist from Motor Range in response to Patronising
Hello, we're really disappointed to hear you feel this way. We always strive to provide outstanding customer throughout every aspect of the car buying journey. I'd love to hear more about your experience. I would really appreciate if you could email me your full name and contact details to laura.gilchrist@motorrange.co.uk so that we could discuss this further. We're always looking for ways to improve the car buying experience for our customers. Best wishes, Laura Gilchrist.
Nick, January 2018
"Selling Ghost Cars"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Travelled from North Wales after seeing a car online as a present for my wife's birthday. I contacted them online and booked a test drive only to arrive for the car not to be there, then the sales man kept trying to show me numerous cars that were at least £1,500 more than the car I had seen. I Subsequently checked with them over the proceeding week and made different test drive bookings for the same car, which they did not have in stock. This is called a ghost car in the business, whereby the dealer advertises an almost too good to be true car to get you to their site then tries to push a more expensive car on to you. I do have screen shots of all the online conversations, online advert and names of everyone I spoke to. ......AVOID!
+5 Found this review helpful
Tony Mara in response to Selling Ghost Cars
Got it spot on about being deceitful mate. They added options on the finance without telling my Wife. The finance increased in monthly payments. Didn't find out till we got contract a week later, had to ring finance people up and explain the miss selling. Got extras taken off and payments reduced. Have sent emails complaining about the mis selling of products without informing the punter but as yet had no response. Maybe this is why George thinks he next in line to the owners because there is no come back.
Danielle Burns in response to Selling Ghost Cars
Saw a fabulous Seat Leon at £7800 on AutoTrader. Live chatted with one of their agents who informed me I could come down and test drive when I found your review about ghost cars... I rang the dealership. Lo and behold, the car isn't on site but "they'd had offers that morning" and the only ones they had were priced £9000 and above. After informing him of so-called ghost car reviews he promptly hung up.
Avoid. Avoid. Avoid.
Laura Gilchrist from Motor Range in response to Selling Ghost Cars
Hello Nick, we're sorry to hear you feel this way. We sell a vast amount of vehicles weekly and our stock constantly changes. Our website, www.motorrange.co.uk is updated frequently with our current stock throughout the day. This process does take a little longer on third party advertising websites and we apologise that this has been an inconvenience to you. If you have a particular car in mind for your wife, please don't hesitate to contact us and we can source the car for you. Best wishes from all the Motor Range team.
Dave, January 2018
"S-max Titanium "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Second time I've been to motor range to buy a car, Ash could not have been any more helpful, doesn't pressure you at all and does everything needed to make you happy, I would recommend motor range but definitely ask for ash!
+1 Found this review helpful
Laura Gilchrist from Motor Range in response to S-max Titanium
Hello Dave, thanks for leaving a 5 star review! We're delighted to hear you're happy with your Ford S-Max. We always strive to provide a stress-free and no-pressure attitude at Motor Range so our customers can be totally satisfied with their new car purchase! We hope to see you again in the future! Best wishes from all the Motor Range team.
Scott B, January 2018
"Excellent service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Just went to look and met Ash who couldn’t of been more helpful. Ended up finding a car that we wanted. No pushy sales just really pleasant service, thanks Ash
+1 Found this review helpful
Laura Gilchrist from Motor Range in response to Excellent service
Hi Scott! Thanks so much for the 5 star review! We always make sure car buying is simple and easy at Motor Range. It's great to hear you've found a car you love! Happy Motoring! Best wishes from all the Motor Range team.
Tom, November 2017
"Great day"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great day out today to find a new car. Ash welcomed us and was absolutely wonderful. Did my bother us in the slightest and was so happy to help. Motor Range is a great place to buy a car.
+1 Found this review helpful
Laura Gilchrist from Motor Range in response to Great day
Hello Tom, we're delighted to read such a great review! Thanks for choosing Motor Range for your next car and we hope to see you again in the future! Best regards, from all of the team at Motor Range.
Jan B, October 2017
"Great service and good car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
When picking up our new car the original salesman was not in so we were dealt with by another salesman Ash. Although Ash wasn't getting any financial benefit from the sale (commission) he went out of his way and spent a long time sorting out a couple of queries we had. He also made sure we were completely satisfied with everything before we parted with any money. He is extremely helpfully and a pleasure to do business with. Would definitely recommend him and Motor Range when buying a car.
+1 Found this review helpful
Laura Gilchrist from Motor Range in response to Great service and good car
Hello Jan, thanks for taking the time to leave a great review. We always strive to provide outstanding customer service and we're delighted to hear you've had a great time buying your car from us. If we can be of any further assistance in the future, don't hesitate to give us a call! Best wishes from all the Motor Range team.
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