Alan, July 2017
"A joke of a place"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I wouldn't waste your time with Motor Range as once u have bought a car from them they just ignore you and charge you more for repairs that were needed prior to sale and do not help and I am currently going through trading standards and the newspapers to report them for their terrible and awful cars and service they provide.
+4 Found this review helpful
Laura Gilchrist from Motor Range in response to A joke of a place
Hello Alan, we're really sorry to read that you've had a negative experience at Motor Range. We always strive to provide outstanding customer service at all aspects of the car buying journey. If there's anything more we can assist with, please get in touch on 01515277010 or at info@motorrange.co.uk. Best wishes from all the Motor Range team.
Paul S, July 2017
"A good deal"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My wife and I went to look at cars to get an idea of what it would cost to update my old Corsa. We were surprised by the number of cars which fitted our aspirations. After a good look around, Ash, approached us and was very helpful in assisting us to choose a vehicle. The trade-in price for my old Corsa was more than I expected considering there was some slight damage and the car we bought was like a new car. Altogether a satisfying experience.
+0 Found this review helpful
Laura Gilchrist from Motor Range in response to A good deal
Hello Paul, thanks for taking the time to leave a review! We always strive to offer the very best part exchange prices. We're delighted to hear you've had a great time purchasing your next car from Motor Range and we hope to see you again in the future! Best wishes from all the Motor Range team.
Stephen H, July 2017
"extremely helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
i have never written a review before but due to my experience i feel compelled to write just a few words to thank lewis for the time he spent with my wife and i he was very polite and helpful not pushy and very patient the young man is a credit to the company and i will be recommending lewis and the company to all my friends and family ones again thanks lewis .
regards,
Steve and Janet.
+3 Found this review helpful
Laura Gilchrist from Motor Range in response to extremely helpful
Hi Steve and Janet - thanks so much for leaving a 5 star review! We're so delighted to hear you've enjoyed your Motor Range experience and your kind comments will be passed on to your salesman Lewis who'll be happy to hear he was a great help to you both! We always strive to provide outstanding customer service and to make the car buying process as easy and stress free as possible. Happy Motoring! Best wishes from all the team at Motor Range.
Neil, June 2017
"waste of time "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I sent a text message to view Chevrolet spark, received phone call a hour later from Carl to view the car at 6.30 that day, l arrived had little look round then went into office asked for Carl think he was with customer, a lady went to find car after 20 mins was informed car had been sold waste of time and 15 mile round trip. needless to say l wont be going back could been informed beforehand if car had been sold.
+4 Found this review helpful
Laura Gilchrist from Motor Range in response to waste of time
Hello, thank you for taking the time to leave a review - customer feedback is very important to us. We're sorry to head that you feel this way. We offer the opportunity for customers to leave a small, fully refundable deposit to reserve vehicles as the turnover of cars at Motor Range is extremely high. We expect deliveries of around 200 vehicles every week so if you're still looking for a car, please don't hesitate to contact a member of the team and enquire about our stock. Alternatively, head to our website www.motorrange.co.uk where you can reserve any vehicle online. Best wishes from all the Motor Range team.
Mrs A, June 2017
"Extremely Helpful"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Many thanks to Ash who made my first experience of purchasing a car on my own as smooth as possible. Ash was very polite and helpful and on collecting the car and experiencing a slight hiccup he soon had it sorted and everything resolved. Hopefully I will enjoy many trouble free years of motoring. Well done Ash at Motor Range keep up the good work.
+1 Found this review helpful
Laura Gilchrist from Motor Range in response to Extremely Helpful
Hello, thanks for taking the time to leave a review about Motor Range. We always strive to make sure that the car buying process is as easy and straightforward as possible. Your kind comments will be passed on to your salesman Ash. We hope to see you again in the future! Best wishes from all the Motor Range team.
Ste, June 2017
"Dodgey mercedes"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Nearly sold me a Mercedes which was broke then apologised and sold me another Mercedes which has been in an accident but there is no history of this to be found anywhere also had numerous faults and problems with the car as soon as I took it out motor range said they would fix it but it's been in a total of 6 times and there mechanics still could not fix the problem so I took it to Mercedes themselves and they have now advised for me to take it back to them as they have believe it has also been in a crash before and has dodgey paintwork done to it would never get a car from motor range again!!
+4 Found this review helpful
Laura Gilchrist from Motor Range in response to Dodgey mercedes
Hello, we're sorry to hear you feel this way. Motor Range strive to provide outstanding customer service and would like to rectify this issue as quickly as we can. Retailing the highest quality used vehicles is at the core of our business values. If you would like to e-mail me your full name, registration and best contact number to laura.gilchrist@motorrange.co.uk, a member of our senior management team will be in touch at a time convenient to you. Best regards, from all the team at Motor Range.
Lisa T, June 2017
"Excellent customer experience"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We travelled from stoke today to view a car we'd seen on the internet ... we were greated by the most polite , welcoming salesman ASH....we test drove the car and then we went back into the office to discuss things with ASH... ( may I just say WOW is this guy well informed about cars ! ) he answered all our question and managed to put all our concerns to rest .. ASH was not at all pushy just very helpful and obliging ... would definitely recommend Motor Range to buy from and would defiantly recommend that you ask for the salesman ASH !!!!
+0 Found this review helpful
Laura Gilchrist from Motor Range in response to Excellent customer experience
Hello, thanks for taking the time to leave a review. We're delighted to hear you've had a great experience buying your car from Motor Range. Your kind comments will be passed on to your salesman Ashley, who'll be delighted to hear that he was a great help to you. Thanks for choosing Motor Range and we hope to see you again in the future! Best wishes, from all the Motor Range team.
Robert, June 2017
"Great service "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I just bought my new BMW from motor range Ashley Martin it's been so helpful to me from the day I walked in until the day I walk out. Thanks Ash.
+1 Found this review helpful
Laura Gilchrist from Motor Range in response to Great service
Thanks for taking the time to leave such a great 5 star review! It's wonderful to hear you're enjoying your new BMW, and that you've had a great experience at Motor Range. Happy Motoring! Best wishes from all the Motor Range team.
John P, June 2017
"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I just brought my Fifth car from Motor Range. The sales person Ashley gave us excellent service he looked after us the minute we got there until we left, felt very at ease with Ashley and was very helpful with the information with the car I was buying. I am very happy with my car.
+1 Found this review helpful
Laura Gilchrist from Motor Range in response to Excellent service
Thank you for leaving a 5 star review, it's great to hear you've returned to buy your fifth car from Motor Range! We really appreciate you choosing Motor Range for your next car. Happy Motoring! Best regards from all the team at Motor Range.
Malcolm B, May 2017
"aftersales not good"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
picked up my car from Motor Range last Sunday, when i took it for a test drive it had 3 keys, when i picked the car up it had 1 key i was informed the other 2 keys needed new batteries strange seeing the car was on a 15 plate? 2 phone calls later still no keys?? how long does it take to fit a battery in a key??
+5 Found this review helpful
Laura Gilchrist from Motor Range in response to aftersales not good
Hello, thanks for leaving a review - customer feedback is very important to us. If you would like to e-mail your full name and car registration over to me at laura.gilchrist@motorrange.co.uk, a member of our service team will chase this up with our suppliers and give you a call. Best wishes from all the team at Motor Range.
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