Just picked up my Kia Sportage, it is a 2012 model and in great condition. However on collecting I noticed a new, quite small, dent in the near side rear door. I pointed this out to Dave who has been handling the sale, he quickly fetched the manager who then inspected the new damage. This has been noted and they are arranging a courtesy car and fetching the Kia in to repair. Not the best thing to find on collecting your new pride and joy, but they have (so far) dealt with the whole process in a professional and polite manner. I have also noticed the rear tail gate lights are not working, even though it has a fresh 12 month MOT. I will pick this up with Dave and report back when both the door repair and light issues are resolved. So far I really cannot fault them....only thing I would say, when spending a large sum of money with any garage....put the kettle on guys A cup of coffee would be appreciated.

Recently bought my 1 series BMW from Motor Range - the guy who helped me was so patient and understood my needs and what I wanted from a car he was very informative - This is the 2nd time we have purchased from Motor Range I would highly recommend them.

Rang up about a Ford Mondeo that Motor Range had for sale and arranged to look at it. When I got there the car had been sold, they knew I was coming but didn't bother to call me to say the car had been sold, anyway cut a long story short purchased a Vauxhall Insignia, paid cash but wouldnt knock any money off, when I picked the car up was told new mats was in the boot which was 2nd hand and there was a front mat missing the other one was ripped. The car was supposed to be valeted but the wheels were filthy, anyway drove off noticed window screen chipped, called next morning no one called me back ended up getting it fixed myself in the end. I was told the car was fully serviced (I strongly disagree) had it 6 weeks now and done 2500k and it's saying it needs a service, the customer service is rubbish avoid this car dealer.

Would not buy from Motor Range in Liverpool ever again and advise people not to either. I was misled about previous owners, car is still missing parts. I have contacted Trading Standards, just waiting for reply, avoid Motor Range at all costs.

Selected a car after a painful purchse from here a couple of months earlier, wrongly thinking experience may be better. Agains was told the service would be done, again it wasnt. Asked that the car be given a valet to remove cigarette smell, not done. Was then told the repayment would be higher on second visit to purchase car - this was because of an admin fee we werent informed of, neither of the 500 pound exit fee at the end of the finance. Purchased additional insurance for parts and labour, unable to get the details as printer was broken. From the 30th July to date (20th August) I have rang each day and requested to speak to someone, calls go unaswered or not returned to obtain warranty details. Each time I have rang they have said each advisor was with a customer and they would ring me back. Have requested to speak to the orginal salesperson Andrew Seddon on numerous occasions and without reply.