Jordan, March 2019
"Skoda Octavia"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Collected my Skoda Octavia from Motor Range this week. Smooth transaction from start to finish was very well looked after couldn’t be happier. Thanks 5*
+0 Found this review helpful
Laura Gilchrist from Motor Range in response to Skoda Octavia
Hi Jordan, thank you for your five star feedback! It's great to hear you're happy with your Skoda Octavia. Happy Motoring! Best wishes from all the Motor Range team
John W, March 2019
"Helpful staff"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Staff where helpful and friendly, would recommend motor range!
+0 Found this review helpful
Laura Gilchrist from Motor Range in response to Helpful staff
Hello John, thanks for the 5 stars! Wishing you many happy miles in your new car! Best wishes from all the Motor Range team.
Peter, January 2019
"Very good service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Just bought a car from motor range, Keven the sales person dealt with me, not pushy but very helpful, the car had some marks on it and was repaired as promised, so far I am very happy with the car and the way it was sold to me,
To early to give my review on the car but so far so good.
+0 Found this review helpful
Laura Gilchrist from Motor Range in response to Very good service
Hi Peter, thanks so much for the kind review. Enjoy your new car, hope to see you again in the future! Best wishes from all the Motor Range team.
Claire G, January 2019
"Motor Range"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Just thought id nip on here to say what a pleasure it was spending yesterday at Motor Range. Fantastic service throughout and thrilled with my car. Thanks Motor Range 5*
+0 Found this review helpful
Laura Gilchrist from Motor Range in response to Motor Range
Hi Claire, thanks for the 5 star review! We really appreciate customer feedback and are happy to hear you enjoyed your time at Motor Range. Hope to see you again in the future! Best wishes from all the team at Motor Range.
Justin, January 2019
"Highly knowledgeable to get my first car"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I have just passed my test so went on the website and called up. The man on the phone at MotorRange helped me flick through the website whilst he gave me the choices like Polo, Ka and C1. I was originally after my driving lessons car which was my Uncles Astra, the insurance quote was too high. I decided on the Polo as all of the cars were parked together outside. Thank you MotorRange for the help.
+0 Found this review helpful
Laura Gilchrist from Motor Range in response to Highly knowledgeable to get my first car
Hi Justin, congratulations on passing your test and buying your first car! We're delighted to hear you've had a great time buying from Motor Range. Wishing you many happy miles in your new Volkswagen Polo! Best wishes from all the Motor Range team.
Gary C, January 2019
"Bad cars poor aftersales"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Motor Range is a not a good dealership read the bad reviews on trustpilot as well.
+2 Found this review helpful
Laura Gilchrist from Motor Range in response to Bad cars poor aftersales
Hello Gary. I'm sorry to read your comments. I'd appreciate it if you could get in touch with me at your earliest convenience to discuss your comments in more detail. You can contact me on 01515277010 or via e-mail at laura.gilchrist@motorrange.co.uk. We are always looking at ways to improve the customer experience at Motor Range and your feedback would be greatly appreciated. At Motor Range we always strive to provide outstanding customer service through the entire car buying process. Hope to speak with you soon. Best regards, Laura Gilchrist.
Chris, December 2018
"Liars, cheats and useless."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought a car off Motor Range in may 2017. It had problems within the 30 day warantee, leaking antifreeze car not clean on arrival clutch issues ect went back they said they fixed it. A week later still losing antifreeze told no leak could be found. Months later emailed about car leaking antifreeze still after a lot of emails they said they would look at it after saying I never brought it back. Eventually said they would look at it and they have a new service team. Found a leak in cabin said they had fixed it drove home car starts smoking inside car going down a motor way. No anifreeze in tank and also deep scratches on 3 parts of the dash where they took it out. Told the part they put in failed which soaked the driver foot well car went back four times for the dash and leak. Then they took my ford mats and tried to replace with a cheaper horrible version. Car developed more leaks due to being driven with no antifreeze and has had to go to ford dealership to be fixed as motor range would not fix saying they fixed one leak but they made the car worse. Lied to when bought car told one owner turns out was a lease car and has had a new engine put in never told this on purchase. When complaining about this told people would ring back which never happens just get passed round I advise you never buy a car from these they are ok when selling a car to you after that they don't care and seems to be a trend by the reviews awful service awful company and liars
+3 Found this review helpful
Laura Gilchrist from Motor Range in response to Liars, cheats and useless.
Dear Mr Turner.
I'm disappointed to hear you feel this way. Whilst you are entitled to your opinion, I feel your comments are inaccurate and unreasonable.
Prior to collection your vehicle had a full 120 point mechanical inspection, service and MOT.
Approximately 12 months after purchasing your vehicle, you encountered a fault with the O-Ring on the heater matrix. At this time, you were out of guarantee. However, as a gesture we replaced the O-Ring with a genuine Ford manufacturer part, free of charge. Unfortunately this manufacturer part failed and caused the fault to re-occur. We immediately re-ordered and fitted a new manufacturer part which rectified the fault. We also supplied a new set of car mats to replace the existing mats at no cost to yourself.
Once your guarantee period has expired, the costs of servicing and maintaining your vehicle are your responsibility. Our Service Department is always on hand to aid and assist you in the future although any work carried out is chargeable.
We never want our customers to feel disappointed and I'm sorry to hear your comments. If there's anything Motor Range can assist you with in the future please don't hesitate to contact us on 0151 527 7000.
Best regards, Laura Gilchrist.
Kal, December 2018
"Dishonesty"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bad cars from Motor Range, very bad invoice ,some back door for VAT ,they should be lock it at soon.!!!
+1 Found this review helpful
Laura Gilchrist from Motor Range in response to Dishonesty
Dear Mr Mounzer.
Thank you for leaving a review. We are very sorry to hear you feel this way. However, we do feel that your comments are incorrect.
Motor Range deal with all major finance lenders in the market place and can offer the best finance rates available. All our vehicles are HPI clear and the mileages are guaranteed. Prior to collection your vehicle had a full 120 point pre-delivery inspection, MOT and Service. The inspection found that two tyres, whilst legal, had a tread depth lower than our 3mm inspection standard. These tyres were replaced before you collected the vehicle.
During your guarantee period you experienced a minor fault. As you live some distance from Motor Range our Service Manager, Paul Nickson, agreed for you to take the vehicle to a repair centre close to your home, where the fault was rectified.
The vehicle you purchased was advertised at £9770 and this is the price you paid. We did add £20 worth of fuel, which you paid for only once. If you would like a copy of your purchase invoice detailing the VAT you have paid please get in touch and we will arrange this straight away.
We never want our customers to feel disappointed and we are sorry this is how you feel. We'd be happy to discuss this further with you. If you would like to give me a call, please do so on 0151 527 7010. Best regards, Laura Gilchrist.
Sean M, November 2018
"Warning- Buyers beware"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Do not be fooled by any good reviews for Motor Range they are dishonest consters,they use all manners and methods of deceit to sell and meet there targets.For example they advertise there cars as being reduced which is not the case and claim the cars are accident fee which is also outright lying.Buyer you have been warned and I could go on and on with more factual examples but would serve no purpose....if you ignore my warning I hope your purchase is an exception.
+8 Found this review helpful
Laura Gilchrist from Motor Range in response to Warning- Buyers beware
Hello Sean. I am sorry to hear you feel this way. However, I believe your comments are unfair and inaccurate. In no way whatsoever are we dishonest with our customers or our advertising. I'd be happy to clear up any confusion about this with you. Please feel free to give me a call on 01515277010 or you can e-mail me at laura.gilchrist@motorrange.co.uk. I hope to speak with you soon. Best regards, Laura Gilchrist.
Dawn, October 2018
"Avoid buying from here."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The after sales care I received at Motor Range was appalling. My new car had to be returned to the dealership 3 times, for the same fault, before it was rectified. During that time, Motor Range never contacted me, I had to call them for updates. Often my car was just sitting in the service bay waiting for collection. I had to ask for a courtesy car and it was only provided on the third attempt to fix my car, it has since been sitting outside my house for 2 months! After the final attempt to fix my car, it was returned to me with damaged paintwork. It has taken months to get a response to my formal complaint and I am still waiting for a call from the After Sales Manager! Whilst the pre-sales staff are polished, the after sales staff are rude and unhelpful.
+7 Found this review helpful
Laura Gilchrist from Motor Range in response to Avoid buying from here.
Hello Dawn, I'm very disappointed to read your comments. This is the exact opposite of how we want our customers to feel. I'm happy to hear that the issues with your car have now been resolved. If there is anything further we can assist with, please don't hesitate to get in touch with us on 01515277010. Best regards from all the Motor Range team.
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