Jan H, July 2018
"Great service from all at Maghull "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I would like to say a huge thank you to Nick Mattocks at MotorRange for all his help and letting me torment him with any concerns when choosing my new car. Nick's customer service was second to none and nothing was too much trouble. He made sure everything he promised was delivered. Thanks Nick.
+1 Found this review helpful
Laura Gilchrist from Motor Range in response to Great service from all at Maghull
Hi Jan, thanks so much for your review. We understand that buying a car is a big decision, and we're on hand 7 days a week to answer any questions our customers have! Your kind comments will be passed on to Nick Mattocks. Wishing you many happy miles in your new car! Best regards from all the Motor Range team.
Egidija A, July 2018
"Excellent "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Recommend Motor Rangeto everyone. And big thanks for Rebeca and David for excellent customer service.
+0 Found this review helpful
Laura Gilchrist from Motor Range in response to Excellent
Hello Egidija, thanks for the 5 star review!! It's great to hear you'd recommend us. Best wishes from all the Motor Range team.
Anonymous, June 2018
"Avoid awful experience "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Would not recommend in any way. Literally once you have paid, even before driving away with the car, they not interested. Paid deposit (first mistake) left waiting and chasing to collect car, sharp practices re Gap insurance, charges for petrol included not received, no mot certificate or information re 28 day warranty. ‘Account manager’ rude and all this just trying to collect car. Car has a fault, making weird noise, but given how awful they been so literally do not want to go back near the place, or confidence would even try to resolve.
+3 Found this review helpful
Laura Gilchrist from Motor Range in response to Avoid awful experience
Hello. We're really disappointed to read your review. We always strive to provide outstanding customer service at all aspects of the car buying process. I'd like to hear more about your experience and would appreciate it if you would get in touch with me at your earliest convenience on 01515277010. Best regards, Laura Gilchrist.
George, June 2018
"Very poor after sales service "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought a car from them two weeks ago 6/6/18. it developed a grinding noise at the rear when braking. I took the car back. They inspected the car, said they could here the grinding, but it was acceptable as it would pass an MOT . if there’s a fault surly they should fix it. I Said I would take to another garage I also asked if they find a fault would you repair the fault. I was told NO ,because it’s an acceptable grinding noise.beware they have NO after care service, once they have your money. I would not recommend buying a car from these people . I paid just under £12000 for a car that I now have to pay a repair bill. I would definitely NOT BUY A CAR FROM THESE AGAIN.
Car now repaired grinding was a badly worn brake pad that was down to the metal
+3 Found this review helpful
Laura Gilchrist from Motor Range in response to Very poor after sales service
Hello George, we're sorry to read your review and to hear that you were disappointed. I believe this issue has now been resolved, after communication with our service manager. I apologise for the inconvenience this problem had caused you and if there is anything else we can help you with, please don't hesitate to get in touch on 01515277010. Best regards, Laura Gilchrist.
Linzi, June 2018
"Great"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Only came looking at cars ended up with a good deal. Would highly recommend dealing with Chris!
+0 Found this review helpful
Laura Gilchrist from Motor Range in response to Great
Hi Linzi, thanks for leaving a review! We're delighted to hear you're happy with your car! If we can be of any further assistance in the future, just get in touch! Best wishes from all the Motor Range team.
David M, June 2018
"Great selection "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Ash the sales man was A very big help new what he was doing tick all the boxes to all my questions i would recommend anyone to go and see for yourself the great cars they have
+1 Found this review helpful
Laura Gilchrist from Motor Range in response to Great selection
Hello David, thanks very much for taking the time to leave a 5 star review. Best wishes from all the Motor Range team.
Bill D, June 2018
"You won't find better service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
From start to finish the Service at Motor Range is honest, accurate and friendly. The choice and range of vehicles available is amongst the best you will ever see. No high pressure salesmen, just people genuinely wanting to help, none more so than Nick Bleasdale who dealt with me on a number of occasions over a four week period, whilst I was looking for the right car. Don't go anywhere else.
+1 Found this review helpful
Laura Gilchrist from Motor Range in response to You won't find better service!
Hello Bill, thanks so much for leaving a 5 star review! We're proud to be the largest car supermarket in Merseyside, offering over 1500 cars across two sites in Bootle & Maghull. It's great to hear you've had a good experience with Motor Range and your kind comments will be passed on to your salesman Nick. Enjoy your car! Best wishes from all the Motor Range team.
Anon, May 2018
"Fab service and attention to detail "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Lewis at Motor Range was great and would highly recommend the whole process. Lewis explained everything without being pushy - which is so off putting in showrooms.
Thanks again.
+3 Found this review helpful
Laura Gilchrist from Motor Range in response to Fab service and attention to detail
Hello! Thanks for taking the time to leave a review. We always strive to provide a hassle free environment for our customers to make the car buying experience as easy and simple as possible! Thanks for choosing Motor Range and we hope to see you again in the future. Best regards from the team at Motor Range.
Phil P, May 2018
"Steve the salesman!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Steve is the guy to get a deal done! He had only worked there 3 days prior to my visit but he knew his stuff. True gentleman and got me the deal i wanted! If you want a bargain go here and speak to Steve!
+1 Found this review helpful
Laura Gilchrist from Motor Range in response to Steve the salesman!
Hi Phil, thanks for the 5 stars! I'll pass on your comments to our salesman Steve, he'll be delighted to hear your kind words! Thanks for choosing Motor Range to buy your next car, and if we can be of any further assistance - just let us know! Best wishes from all the Motor Range team.
Alexandra T, April 2018
"WOULD NOT GO HERE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
WOULD NOT GO TO MOTOR-RANGE!
This garage is an absolute shambles. I found a Clio on autotrader so called up to book a test drive. When I checked Motorrange’s website I couldn’t see the car so called them for a second time to confirm. I even got my boyfriend to call just for my peace of mind, so that’s THREE times I’ve been blatantly lied too!
So after spending an hour to get from North Wales on a Friday night, I get to motorrange Maghull to be told it’s not here, it’s never been on their records. I was then told to go to the Bootle branch where we were shepherded into the corner as far away from all the unsuspecting customers to be told the cars sold. How can a company tell bare faced lies to potential customers three times presumably just to gain interest? Dirty cheap tactics. The attitude of everyone we spoke to was ‘not my problem’
Absolute Disgrace.
+2 Found this review helpful
Laura Gilchrist from Motor Range in response to WOULD NOT GO HERE
Hello Alexandra, we're really disappointed to read this review. We would never intentionally lie to customers or want to make them feel disappointed in any way. We offer fully refundable deposits to customers travelling long distances to prevent cars getting sold before customers come to site and we apologise that you feel it was a wasted journey. If you're still looking for a Renault Clio, we have about 25 in stock and would be happy to assist you further. Best wishes from all the Motor Range team.
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