Avoid Motorland – dishonest and poor customer service I bought a car (registration DN14…) from Motorland for £4,000. Shortly after purchase, I discovered multiple serious faults, including problems with the shock absorbers, an engine oil leak, and a front headlight that does not work. When I contacted Motorland about these issues, their customer service was appalling. Instead of taking responsibility for selling a faulty car, they were dismissive and unhelpful. Although they claimed to give me a £500 “discount,” when it came to refunding me, I was only given £3,700 back. £300 was kept by them, despite the car being faulty in the first place. I believe this money was unfairly taken from me. Overall, this was a very stressful experience and I feel robbed. I would strongly advise others to stay away from Motorland unless you want to risk losing your money and dealing with poor customer service.
Brilliant stock and staff, exceptional service. these guys are the best around for sure!
Absolutely terrible experience. As soon as I had an issue with my car, they basically said they couldn’t help with the warranty and left me to deal with it on my own. Zero accountability and no customer service whatsoever. Once they get your money, they don’t care anymore. I’d strongly recommend avoiding this place.
Reviewer has confirmed their email address
Sean from Dealership in response to STAY AWAY!!!
This review has been flagged and reported as we believe it does not reflect a genuine customer experience. At Motorland, we take pride in the quality of our vehicles and our commitment to excellent customer service. We have not received any similar complaints, and we encourage customers to share their experiences directly with us. Rest assured, we continue to stand by the quality of our service and products.
sean from Dealership in response to STAY AWAY!!!
This review has been flagged and reported as we believe it does not reflect a genuine customer experience. At Motorland, we take pride in the quality of our vehicles and our commitment to excellent customer service. We have not received any similar complaints, and we encourage customers to share their experiences directly with us. Rest assured, we continue to stand by the quality of our service and products.
Purchased my second car from these guys and I am very pleased with their customer service,very professional and gave me the best deal,definitely recommend to anyone looking for a new vehicle
I purchased a Audi q7 from this garage and must say the service and customer experience they provide is excellent. It's been 3 months since owning my car and not an issue.
Reviewer has confirmed their email address
sean from Dealership in response to 5 out of 5
Thank you for your feedback! We're glad to hear that your Audi Q7 has been performing well and that you've had great experiences with it. We appreciate your kind words and your trust in Motorland. We look forward to assisting you again in the future!
I buy car from Motorland, this car drive very good. Change cam belt for me and do full service before I buy. Thank you to Andy.
recently bought a new car from Motorland and I have to say I was impressed. They were very professional, friendly and welcoming. I and my mum were treated very well and we had clear information about the new car. Everything was organised and I was able to buy my new car which l am very happy with and I had no issues. Overall it was a very good experience. I would recommend motorland to anyone I know who wants to buy a new car, you will get value for money. Thanks for the good service.
Just bought my Audi from these guys, cannot fault it a single bit. Spoke to someone on the phone and they explained everything. After being disappointed by other dealers, I really did not want to waste any more time travelling as it was costing a lot travelling all over to find myself a family car. They told me about the service history and they even went out of their way to send a video of the car. I was happy, so I made my way down, it was a bit of a journey for me as I came from Newcastle. But all worth it in the end. Had the car for about 1 week now. Absolutely happy with it. Will definitely be recommending to family and friends. Thank you guys Regards Harry ( Audi A6)
Bought a car had problems with the car couple of weeks after the purchase spoke to the people who sells the cars I cannot call them sales men as I don’t think so in my opinion . They didn’t want to know aftercare they are not interested in ,just getting the money into there bank is priority think before you buy
Bought a car from motorland Peterborough just over 3 weeks ago , the bumper is coming away from the car I rang and spoke to Andy he said it’s popped out and it will pop back in !!!! I asked for it to be repaired his reply was we don’t do repairs I will get Sean to call you which he did but he said he would arrange for the car to be looked at and if it’s been in a accident we would have to pay I assured him this was not the case he was calling me back the next day at 11am but no call it’s now 16.40 still no call . The customer aftercare service well there is no service customer care non existent
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Motorland
401 Oundle Road
Peterborough
PE2 7DY
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