They sold me a car with no service history but they insisted there was and that they had hpi certificate which they were going to send in the post which never came. In my nativity I accepted their words for it. The mileage seemed to have been clocked. The car started developing problems within few months of purchase. When they were contacted they insisted it was outside their warranty period hence I had pay huge sums of money to sort out.

Been dealing with with motor line for just under 10 years both me and my wife on average change our cars every 12 to 18 months excellent service from top to bottom Ash Gary Ellen excellent service

The sales assisant called Hardy made us put a desposit down on the car for us to test drive and once we decided that we no longer want the car ignored our calls and emails to return the deposit. He was so pushy and manipulative.....avoid dealing with Motorline Direct.

Would not let us look at the car until we could prove we had the money! Motorline Direct in Loughborough is a very bad dealer

I recently bought a BMW 1 series from motorline direct and found the staff so helpfull from Hardy in sales and Ellen and Anna in after sales and service. Nothing was to much trouble for any of them. Absolutely brilliant, I will definitely go there for my next motor. I am very pleased with my purchase.

Just bought an Evoque from Motorline Direct. Wonderful staff, jas was brilliant, but will someone shut that door!!!! Highly recommend and thanks again

Advertised price incorrectly , then tried to make it was somehow something I didn’t understand. Car wasn’t flawless or adequately clean. Didn’t seem to drive perfectly, & had a misalignment gap at the front. It needed a service but they wouldn’t do it to manufacturers spec!! Most of the staff were ok, but they need customer service training, & his manager should just admit they made mistakes. I would have worked with them to resolve issues, but they were unprofessional & I’ll be buying elsewhere even if it costs more!!!

I went to view a top end car booked appointment, arrived then had to wait half hour to be seen. Went to test drive car no fuel in it. Eventually took it out EM light into limp mode. Left, booked another appointment they said the car was fine. Guess what it happened again. I said if they get it sorted which they said they would as I did want the car I asked will they clean the leather. Gary the SA said oh they won't do that. I literally LOL you would of thought they would of bent over backwards the time and money it cost me to view the car. Don't use terrible car. Got a better car than one I viewed.

Phoned numerous times about a car just come on market. Promised I would be called back with info, nothing each time. Makes you wonder what would happen if there’s a problem post sales.... that is if the staff can be bothered.