Those are the words ringing in my ear. Disgraceful lack of customer service. Rang regarding a locking wheel nut key - mine was left on the wheel and lost. Gave them the key number and the Julian Date so they could order - they promised to ring back with price - that was 25 days ago. Nothing! I had to go direct to the Mazda supplier in Germany, McGard, who took my order, and it was delivered in 3 days at a cost of £16 all in. I've just contacted them and explained the above and said I wasn't happy with be ignored - they couldn't have cared less, staggeringly, their words were, "You can always go elsewhere"! Bought my car there, had it serviced there and MOT'd there - very disappointed.

I put my MX5 Arctic in part exchange for a 21 plate MX5 ND2 which I saw advertised on Autotrader. I drove down too Newbury from Newcastle upon Tyne and arrived at the agreed time on the Friday morning to find my new car was exactly as advertised and would have no hesitation in recommending Motorlux Newbury.

First class service re our leasing of a new cx30, Dave Beard was knowledgeable and professional throughout and his colleague Amber Johnson carried out a very thorough hand over explaining everything in the car. Well done Motorlux Mazda

Car not prepared inside properly for collection, scratches to glass and bodywork, low fluid levels ie coolant and washer. Most certainly not to Mazda used car standards or promise. A lot more to this but suffice to say even after 1st service free of charge and new door glass fitted as an apology I cannot recommend this dealership after my experience. ( I have owned several Mazdas so usually get 1st class service and quality) not this time.