I bought a car from Glasgow Motorpoint for nearly £20k. The handbrake was "completely shattered" as stated by the car dealership I took it to. Also there was a bald tyre which had been added by Motorpoint, This is against the manufacturer's advice as it can damage the four wheel drive system. I have now spent two months dealing with their shoddy warranty company, Spectrum Insurance. I have not gotten through to them once to discuss this with them. Only an email refusing to pay for the work carried out on the handbrake of over £500. I asked to forfeit the warranty and have a refund, but was refused. Motorpoint eventually admitted liability for the faulty handbrake and paid for the work. However, they are still refusing to pay for the tyres, even though this may be damaging the four wheel drive system. I have informed them I have a serious heart condition, and that the stress of dealing with this is making me ill, but they just keep sending me random emails telling me they won't pay for the faults on the car.

My daughter’s first car buying experience at Motorpoint Glasgow was supposed to be a positive and memorable milestone, but it turned out to be anything but that. We arrived for our appointment to collect her car, only to wait around for an hour before a trainee informed us of an electrical fault she had just discovered. This was particularly frustrating since we had been told the car was ready for us five days ago. The trainee, although lovely and doing her best, we asked for the manager. Unfortunately, this ’customer care’ manager demonstrated a shocking lack of customer care. She was condescending and seemed utterly indifferent to our concerns. Hoping for a better response, we spoke to the general manager, but he displayed a "take it or leave it" attitude, offering no solutions or apologies. To add insult to injury, when we finally inspected the car, it was clear it hadn’t been cleaned and had numerous scuffs and dents – issues that should have been addressed before our appointment. Given the overall poor treatment and condition of the car, we decided to leave. As we walked out, the so-called customer care manager didn’t even acknowledge us, solidifying our decision to take our business elsewhere. This experience was extremely unpleasant and disappointing. I strongly advise others to avoid Motorpoint Glasgow if they value good customer service and a smooth car buying process.

Purchased car 15th May 24, Highlighted a couple of issues relating to presentation of vehicle on day of collection. Car had to be taken back to valeting guys as had not as much as been hoovered out or cleaned. Also taken into paint shop to touch up a chip on front bumper. £30,000 car which they told me didn't come with car mats. Scratches to the glass screens on both the infotainment screen & control screens. Removable centre console cup holder cover missing...told they wouldn't replace. Spoke to Katie next day 16th about these issues...was told she'd call me back later that day after speaking to someone in the workshop about buffing out the scratches and getting me booked in......4 days later still no contact. We have your cash, you've signed the deal...we don't really care anymore.....fantastic motorpoint !!

The service was excellent from start to finish. The salesman Justin was very knowledgeable about the car and products. Not a pushy sales pitch. Would recommend Motorpoint and asking for Justin.

SHOCKING AFTERSALES CUSTOMER SERVICE!!! I have multiple issues with my new car which should have been covered under under the 3 month warranty but they didn't care and stated "due to the length of time I had my car and when I brought it to there attention" , that is irrelevant, it's still within the 3 month warranty period! FACT!. Therefore I will be bombarding social media with there shocking customer service, so everyone knows about it, seeking legal advice and a complaint has been sent to the Motor Ombudsman. DO NOT BUY A CAR FROM THIS PLACE, YOU WILL REGRET IT! READ ALL THE OTHER AWFUL REVIEWS. I WISH I HAD BEFORE I BOUGHT THE CAR!

I bought a car in January 24 and was happy with the experience. I've bought 6 cars from Motorpoint across three sites in the UK. I found, when I finally dropped the rear armrest nearly a month after buying the car (my mistake!) that the stitching was completely torn and lose. On complaining I was told I'd signed to say I was happy with the condition of the vehicle and there was nothing they could do. Staff were confrontational and said we had done this, so basically called me a liar.

I found out when a professional looked at my car that Motorpoint had resprayed my 1 year old car, voiding the BMW warranty, I thought it was just wax and because I didn't realise the seriousness until later, they told me they weren't interested in helping at all. This was after ignoring both an email and a form submission which had a supposed 3 day response time. Don't assume you're getting anything better here because the cars are newer. Clearly something must have been wrong with mine and now I'm worried it's been in an accident.

Most unprofessional experience I have ever had in car business. At all costs, please avoid - especially Hugh, Justin & ‘customer sales’ manager Victoria, who all couldn’t care less about customer satisfaction. I ordered (£150 charge) for a vehicle to come up from Chingford store to Glasgow - and was promised a week max for delivery. I got a text on day 6 to say your car is ready for collection and to come along to the store. After turning up, I was told that this is just a ‘standard message’ from the system and actually the car wasn’t yet here. After day 9 I had to chase up the status of the car as no one from Glasgow store would take my calls/emails, to find out it had failed transport and was in fact still at the Chingford site. At this point I confronted the store again, only to be told (without apology) they knew nothing about it, and were reluctant to give me my £150 fee back. Furthermore, my settlement for my current car was due up that week, so I suggested selling my car to them without trade in (as they have failed to provide their end of the trade in), at which point £1K was slashed off my trade in price - simply because ‘the system said so’. No one would give me a straight answer, and after being passed about from employee to employee, I ended up taking my business elsewhere. I understand a trade in value is different from a sales value, but if they can’t hold up their end of a trade then I don’t see why I should be punished. Please avoid at all costs, con artists at work and inadequate staff who are incapable of taking any responsibility. Take your business elsewhere to someone who actually cares.

Having bought a car from Motorpoint Glasgow with low mileage and what I believed was still under the warranty my troubles started from a car less than 3yrs old. I discovered micro blisters along with the trim had not been attached properly I contacted Glasgow not interested as I did with BMW/Mini thinking it still under the warranty NO WAY are they entertaining me. I contacted the finance company who sent out their own engineer from Dekra to inspect the car his findings are as follows. 1.Paintwork is very dull in patches. 2.Micro blisters on roof. 3.Signs of rust on top of front passenger door frame. 4.Trim around the car isn’t flush. 5.Someone has used MASKING TAPE to keep the trim down in some parts. I could go on and on but it’s just wasted energy the list is endless. The finance company have upheld my complaint the car was taken away to be put right or so I thought how wrong I was. The same issue was still there with the trim.Having asked to speak to a customer service manager their both off on the same day. The usual they’re happy to take your money but the after care sales is shocking. Some have had a good experience but for me personally it’s been awful dismissive beyond belief with my complaint.