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Avoid Motorwell. I bought a brand new Citroen Berlingo Multispace in Sept 2015 and recently discovered they have failed to alert me to several serious Recall Notices. Motorwell claimed they had transferred their Citroen business to Rowcliffes in Nov 2018 but Rowcliffe insist it was Jan 2021 and neither will take responsibility. I'm rating them at 2 Stars because Feefo is fixed to reject anything less. Conniving. And not just crooked but dangerous.
What utter lies from Kevin on a car I traveled nearly 200 miles to hopefully buy! I was told by him the day before I set out that the car is brilliant condition, no scratches or dents, he said “I wouldn’t let you drive all this way if the car wasn’t right “ I paid £200 for a one way car hire the next day and got greeted by a car that was dented , had a full Length re spray, which was unbelievable the worst paint work you could imagine, it had so many dust particles in the paint and wasn’t even shiny! In the passenger side bumper there was a 12 inch long scratch when somebody hit it on a ballad. I was told that the done no mileage since the MOT put there was a fault on the passenger side front wheel where are massive chunk I’ve been taken out of the side at least this should it be in an advisory, but no , I wonder who did the mot, very Dodgy. The car wasn’t even clean hadn’t been velveted inside or out , no Covid practice was done at all! I asked why has the car not been prepared of which I was told “well it’s washed once a week “ Any dealer would wash and hoover and finally put a wax on it , oh know these don’t! This car was not cheap it was just over £14000 , what would you expect? I walked away , but I had handed my car in to the hire company, which they told me that I had to hire another car so I could get back home! This now cost £253 , Kevin from motor well had no empathy, no customer service at all, he lied and totally wasted a full day and if you add the fuel for a return journey, £500 ! PLEASE DONT BUY ANYTHING FROM THIS SO CALLED DEALERSHIP, THE REVIEWS ARE A SCAM , THEY REALLY ARE NOT FIT TO TRADE AS THEY LIE IN THE ADVERTISING OF THE CAR AND ALSO VERBALLY TO YOU!
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Read as many reviews as you can before buying from them. Lost thousands and had terrible customer service. Awful experience with Motorwell Citroen!
Please be very careful if you are considering a purchase from Motorwell. The information given by the salesmen can be very misleading and as i found out to be far from the truth. Make sure you double check any information the salesmen give you about the vehicle and get it in writing. If they say they will get you something for the vehicle make sure they do that before you purchase. Remember all they are interested in is the sale.
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Bought the car after telling salesman , I was going to make a trip to Spain so needed reliable car . The car broke down 7 times on my trip . Cost 150 euros in repair and extra hotel stop . Once home I asked for my money back but was told no . The car then lost power steering while in heavy traffic . Very scary and also dangerous . Returned the car , money back still refused . Graham Elliott who owns this company does not speak to clients no matter what the problem . This car is now undergoing repair but as its various and intermittent could take time to find . So a 70yr old woman is left housebound , three miles from shops and amenities. So be warned if you buy here and get a reliable car your fine BUT anything goes wrong and this company doesn't care or help in any way . Especially Mr Elliott .
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Motorwell Citroen
Pen Mill Trading Estate Vale Road
Yeovil
Somerset
BA21 5HL
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