UNDER NO CIRCUMSTANCES BUY FROM HERE I'm hoping Jeremy from Mountbatten Car Sales does not reply with their account of events, as I did not have the pleasure of meeting them. I went to view a car in September of this year. After taking the car on a test drive, I was informed by Richard (a member of the team) that unfortunately, I would not be able to drive away with the car today as there was some damage that needed repairing. This was understandable and we agreed on a week that would suite best. Whilst there, I was not given the opportunity to view the service documentation for this vehicle. Due to working in the NHS and having varying shift patterns, I called Richard to see whether I can reschedule coming back to view the car for a second time and get an opportunity to go through the service history. Richard explained that this can be done however he "wanted a favour in return" which was for me to pay £5000 over the phone by the "end of the day". I am extremely disappointed that your salesman demanded me to pay the full amount over the phone without me being completely happy with the car and viewing the cars documentation, which any prospective buyer has the right to do. I have never been asked to make full payment upfront for a product or service without being completely happy. Upon investigation of the vehicle's MOT history, a recurring advisory was noted 'sub-frame corrosion'. It is important to note that I was not informed of this when we asked about the cars history, and was not possible to inspect on the test drive. Below is taken from Trading Standards which outlines: "As a customer when you buy a second-hand vehicle,you have certain legal rights. These are: - You are not misled by the seller, including how the vehicle is described - You are not pressured into a sale". Due to the lack of information provided to me and the pressure put on me to pay £5,000 over the phone without seeing the car a second time and the opportunity to through the cars documentation, I will never buy a car from here. Having paid a refundable deposit to secure the car, I have not received this back from Mountbatten after three months of chasing.

Avoid like a plague, cost me thousands and put my family in danger. Gave me just the right amount of options to comply with the consumer rights act but options that didn't help the consumer at all. Ignored and left to fix the car myself made zero checks before it left I even had a bald tyre. Not Safe Not Helpful not registered with any ombudsman. Do not buy long distance 100% as in the fine print anything goes wrong with your vehicle, you must get the vehicle to them they will not collect it. Loose turbo putting toxic C02 into the car in which my 10month old son was asleep in. Could have killed my child!!!!!! no apologies just plummeted my family into debt.

I am highly recommending Mountbatten Car Sales. Great service, polite and helpful. Richard was an excellent sales person. Everything went smoothly. Very pleased customer.

I'm so happy with my new car and the customer service at Mountbatten Car Sales is brilliant. Right from the beginning with the several calls that I made regarding my queries, Richard the sales man was very courteous and patient. Going through the process of buying cars is one of my least favourite things to do (happy when its over and driving in new car though!) But buying a car from these guys made the process a whole lot better and it is obvious that good customer service and selling good cars is important to them. A very happy customer when I drove off the forecourt with a good car and all the paperwork sorted out. I would highly recommend these guys to find you a good quality car with a professional but down to earth approach.

I bought a used car from Mountbatten Car Sales independent Approved dealership and within the first month of ownership I experienced: Flat battery; Serious misfire and associated limp mode; Blocked air filter; Blocked cabin/pollen filter; Faulty coolant level sensor; Faulty MAP sensor. I have had to rectify these issues myself as I haven’t the time to keep taking the car back to the garage once or twice a day. There is an issue with poor communication between Richard in Sales and the mechanics in the garage. Liam is not responsive to issues and has poor communication in after sales. The dealership operates under a dis-honest sales manner which causes confusion for what is expected when it comes to purchasing a car. Be very cautious when relying on the Pre-Delivery and Vehicle Inspection & Service check list (conducted by Ray in the garage in my case) which is promised to the customer on purchasing a car. It is very likely that it will not be honoured as in my case any of the items that were ticked had not been checked. This led to multiple faults.

i bought a bmw 3 series In August 2020 from mountbatten car sales, after about a month, some noice suddenly starts shrilling under the bonnet, and the power lost almost completely, I have no choice but to take it to independent garage for inspection. I was told that the turbo is blown and it will be EXTREMELY dangerous to keep driving the car, since the pieces from the worn turbo may get into the engine!!! I called Mountbatten car sales and was told THERE ARE NOTHING THEY CAN DO AT ALL.

Recently purchased car from Mountbatten. Can only say they are truly fantastic. Richard looked after us and dealt with a few hiccups on the finance, showed tremendous patience. Liam and team really are the best we have seen. Would recommend Mountbatten to my family and friends as they are true professionals, polite and hardworking. Many thanks to them.