Me and my partner bought a lovely £11000 Mercedes C class at this dealership. Sale process was fine and finance fast and smooth. Bearing in mind I was working here at the time of purchase you would think any warranty fix was easy?........NO...... Rear light was classed as MOT failure as it had no rear tail light emitted. Gave the garage a week while on holiday to fix at Mercedes Swansea while a recall was fixed, but the work was not booked with the light........ I ended up diagnosing the fault and they paid for the part. Out of the 3 month warranty bracket, we found the car to be completely out on tracking and wore a nearly new tyre bald. An engine oil leak and front wheel bearings left loose as you tighten them up on a Mercedes. Pre sale checks are far from the level needed to sell cars at that price and you will get issues down the line. They also blocked message contact to both of us through Facebook etc.

Spoke to two different staff as I was making a 45 minute journey to the garage to look at part-exchanging my car with one they had on sale. Both seemed very helpful initially and stated that the car had not been prepared but that I could come down and look at it. Arrived at the garage where one member of staff (possibly Howard) was sitting in his office lighting up a cigarette. He looked at my car (a 66 plate Fiesta with low mileage) which did need a new bumper and had a slight dent in the drivers door (plus an EML was present on the dashboard), but his p/x evaluation was criminally low - £4k. He described the standard of the car as 'below average.' In response to questioning this evaluation he responded "well I have to make a profit.." - enough said. Yes, it is a local, independent garage but the derisory offer was way short of the £5.5k from one car dealer in Swansea, £5.75k from a garage in Llanelli (not too far away from this one) and £5.9k from a car dealer in Bridgend. My advice - shop around but don't shop here. A complete and utter rip off!

Quick to take your money Car went into limp mode 3 month later phoned the garage and he said nothing we can do. Took it to my local garage who said that’s Appauling customer service. DO NOT BUY from here

everyone has good service pre purchase!!!! peugeot 2008 2016 bought in march 7000 pound in one go. i tought newer car i will be fine untill mot but no. about 41000 miles and i need change antiroll bar driver side and another thing passenger side (cant remember at moment how is called). Anyway i realized when i purchased the car that towing eyelet and adaptor for unscrew security nuts were missing but i didnt give importance since i didnt check that the car got security nuts also because they say car inspected by AA, so should give to customers peace of mind. They didnt aware me of those missing parts very important which they must include in every cars. Anyway they let me in trouble and they are delaying me the repair now since they refuse to buy this adaptor which cost 100 pound but instead they want i bring the car to a third party garage for remove security nuts and replace it with normal ones, which i refuse to do. does it cost less than 100 pound this job? who pay me time and fuel for this? why i have to remove something i paid for? is a professional dealer loose reputation for 100 pound? to you the conclusion

Recently bought a nice second hand Mazda cx7 from Phil at my-motor.net...what more can I say, nice guy, very informative, puts you at ease. Any questions answered as honestly as he could.. A1*

Phill was amazing, great help. Very smooth from start to finish. Answered all questions we asked.