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53 reviews from our car dealer reviews community
Leave a review for My New Motor
Leave a review

53 reviews from our car dealer reviews community

Leave a review for My New Motor
Leave a review
"Brilliant Family Business"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my car from My New Motor 4 weeks ago absolutely brilliant. Had a few little problems which was resolved straight away. Definitely would buy next car from them and recommend you buy yours too.

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+1 Found this review helpful

Staff from My New Motor in response to Brilliant Family Business

Hi Mary, thank you for your review. We appreciate the great comments and glad all issues were resolved quickly for you. The My New Motor Team.

"Exceptional"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had my Service & MOT with My New Motor - professional and friendly throughout. The team all work together and go above and beyond - you are reassured that your car is in safe hands. I would thoroughly recommend these guys for whatever your needs are - you'd be mad not to! An overall very good experience.

"Better than main dealer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Getting a superb car at the right price is just the beginning. Finding out how good the after sales service and warranty are, is when you find out how good a garage really is. We had a couple of problems with our 63 Plate low mileage FASH one owner Audi A3, one of which was quite expensive. George was absolutely fantastic and the warranty faultless. All got sorted at our local VAT registered garage and My New Motor paid them directly, IN FULL, in advance of us collecting our car. We got Main Dealer Service from a Used Car Dealer. In fact I would go as far in saying these people are superior to a number of the many main dealers I have dealt with over the last 35 years. I cannot recommend them highly enough and would not hesitate in using them for our next family purchase. 100% Genuine. 100% Honest. You will struggle to find better. Thank you George and the Staff at My New Motor.

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+1 Found this review helpful
"Love love love my new car! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

So pleased, love driving it. Very happy with it and the service at My New Motor! Thanks for sorting

"Great Service"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a car from My New Motor. Very helpful polite staff. Sorted out some extras we wanted fitting to the car, very reasonable. I Would recommend this garage.

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+0 Found this review helpful
"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is our second time using mynewmotor and for the second time they have been excellent from a fair price on part exchange to resolving issues I noticed there wasn’t any paperwork for its last service on my new Audi on phoning Craig within half an hour he called me back arranged to have car in and service it no quibble no messing excellent have recommended already to friends but wouldn’t hesitate on using again or recommending to anyone

"Travelled up from Cornwall! Worth it!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We recently purchased a car from My New Motor, and also part exchanged our previous car. We are really loving our new car, and so do our dogs in the new boot. We travelled up from Cornwall and we are glad we did. We were impressed with the size of the garage and great range of cars they have. After leaving a deposit over the phone, a few days later we arrived to view and test drive the car and we took our new car home the same day! Speedy service.

"Very happy with my new car!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Easy and simple to buy the car. Love driving it around with the roof down ( Audi TT ) as summer is finally here! Great value and got myself a good car. They offer a 6 month warranty too. Very happy. Thanks to the team for getting it ready so quickly for me

"Horrible experience!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought BMW X1 last December, well they promised the car before Christmas, then I got the car a week later, car started to give first problem in a week time, had to replace battery 229£ never got refunded, after another week part of the rear window stop to defrost, after a month car broke down in the middle of London, had to call a towing company, they suggested a garage nearby my address as I’m living far from them, I had to replace clutch flywheel crankshaft pulling, I had a bill of over 800£ and still they made me sent pieces back to them by ups, didn’t get refund, don’t answer my call and email. This people should not stay in business as they are cheating hard workers making their way to the end of the month. The best part calling the finance company they have denied everything, quite a strategy!

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+4 Found this review helpful

George Arnold from My New Motor in response to Horrible experience!

Hi Giana, we're sorry to hear you haven't been happy the service provided. Regarding the issues with your vehicle being based so far away we offered to either return the vehicle and have a courtesy car while work required was undertaken or take the car to a local garage for a diagnosis. Unfortunately, the garage you took the car to, that was local to yourselves were unable to diagnose the issues and had next to no communication (only mobile number provided for garage and nearly impossible to reach). We still to this day have not received a diagnosis on your vehicle and did mention that if unable to diagnose the issue we were happy book it in with a specialist and a courtesy car would be provided by ourselves. Unfortunately the language barrier was a big obstacle in getting this addressed and explaining any issues you had. We do offer a 6 month part and labour warranty as standard on our vehicles and would be happy to help in any circumstance, if you could contact us we are still happy to help resolve this for you. Thanks, My New Motor team.

George Arnold from My New Motor in response to Horrible experience!

Hi Giana, we're sorry to hear you haven't been happy the service provided. Regarding the issues with your vehicle being based so far away we offered to either return the vehicle and have a courtesy car while works required undertaken or take the car to a local garage for a diagnosis. Unfortunately the garage the vehicle was taken, to a local garage to yourselves, were unable to diagnose the issue and had next to no communication (only mobile number provided for garage and nearly impossible to reach). We still to this day have not received a diagnosis on your vehicle and did mention that if unable to diagnose the issue we were happy book it in with a specialist and a courtesy car would be provided by ourselves. Unfortunately the language barrier was a big obstacle in getting this addressed and explaining any issues you had. We do offer a 6 month part and labour warranty as standard on our vehicles and would be happy to help in any circumstance, if you could contact us we are still happy to help resolve this for you. Thanks, My New Motor team.

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"outstanding "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Came across My New Motor online. The car was everything they said it would be, perfectly described. Friendly and polite staff which made me feel at ease. Good experience for me!

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+0 Found this review helpful
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Dealership Information

My New Motor is an Independent dealership that is based in Bath. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
53 reviews4.2 out of 5 stars — Rated Very Good
Excellent
41
Very Good
2
Average
0
Poor
7
Terrible
3

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  • Contact Information

    Address

    My New Motor
    Anglesea House New Road
    Bath
    Bath and North East Somerset
    BA2 0HJ

    Get in touch

    01761 569871
    https://www.mynewmotor.co.uk/

    Opening times

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    Dealership Statistics

    77%
    Would recommend this dealer to family and friends
    9%
    Percent of reviews responded to by this dealer

    Additional Information About My New Motor

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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