Do yourself a favour & avoid this place like the plague. Do not make the mistake we did of being fooled by the 'good' reviews & promises of first class customer service on their website. This outfit is a repeat rogue trader, who has changed location, & the company & their personal name to avoid the truth being seen. See the following reviews for their current outfit: https://www.cardealerreviews.co.uk/dealership/mytchett-car-sales-camberley-surrey-england & the below article to give some history: https://www.dailymail.co.uk/news/article-8778829/Downfall-car-dealer-sold-death-traps-Chancer-forged-court-papers-refused-pay-refunds.html#comments Google Ahmed Al-Waheeb (Aka 'Alex'), EMC Car Sales, Chobham Central Garage for their previous businesses, showing history of underhand behaviour & unsafe sales. They are not forthcoming in their sales tactics for a reason. When we collected a Hyundai Getz from Mytchett First Cars the carpets, were damp, particularly in the front footwells. We queried this & we told by Joseph that the car had just had a valet (although clearly not a professional one). We asked if we could bring the car back if there were any issues & were told this would not be a problem. Within the first two weeks we noticed a slow puncture on front right tyre. We took the car to Kwik fit who found that the tyre had been driven on when flat & was unsafe to drive on, due to wear on the tyre facing the underside of the car. The alloy was also damaged. We were told my partner could have had the tyre blowout on the 40 mile trip back home, along the A3. We then found that the space saver tyre had never been changed (since 2006) & were advised against driving long distances on it. The other tyres were also old & overdue to be replaced. We contacted Mytchett First Cars via email & received a response from 'Alex' who was wholly unapologetic, rude & offered to collect the car to repair it, but at a collection cost to us of £150 - this we disputed as we were in our rights for the issue to be resolved by the dealer. We asked for the costs to be covered to replace the tyre & refurb the alloy (£214) but were only offered £150, as any more would eat into their profit. We carried out further online research & unfortunately found reviews of customers taking cars back to Mytchett for repair, only to find the issue bodged & not resolved. Mytchett First Cars state they provide an in house warranty, but do not back this up with any paperwork (nor provide any invoices for supposed oil changes etc) We asked for the car to be collected for a full refund but again were advised this would be at a cost to ourselves. 'Alex' dragged the facade out for 3 months in which time we also found the car leaks when it rains (hence the wet footwells), the AC stopped working & the CD player does not read CD's. We reported this to Alex but were ignored. We also did not receive the V5 & on contacting the DVLA found the change of details were never sent to them by Mytchett First Cars. We are now stuck with an unusable car that we will have to sell at a large loss.

Car delivered with damage and faults and the dealer is offering no service. They are on autotrader so watch out for the name. Completely arrogant and unhelpful

Wish I could leave zero stars. Very bad experience. Car missing a part and sunroof not operational on collection, leaked water through roof within a month, asked to return car as is my right under the law if the car is not for for purpose. Gave one chance to repair. Same leak occured again. THen vehicle engine lights went on, diesel engine failed, went into limp mode on motorwway, very dangerous. Had mechanic come to diagnose what all the lights meant by logging into the OBD. Only there wasn't one. It had been removed. And he found loose dangling live wires. Informed garage who told ne the car must have been tampered with after being sold. Calls unanswered, sent to voicemail, excuses given as to manager's whereabouts when trying to contact after asserting my right under the Consumer Rights Act 2015. Has refused refund, doesn't care about or acknowledge the law and has said their solicitor will write to me (god knows what about - making owner unhappy about knowing my rights?). I am taking them to the small claims court. They will have to offer a refund, even a partial one. That IS THE LAW. Very unpleasant once you have bought the vehicle and anything goes wrong. Office colleague bats off attempts to contact the manager, who apparently has to ask HIS managers whether he can offer me refund. What kind of operation is this? Avoid at all costs. And the warranty isn't worth the paper it's written on, as you have to have every fault diagnosed (at your own cost) before they will decide whether it is covered by them or not. We'll see what the small claims court has to say about this.