I purchased a Discovery Sport. When looking at the car it was reserved for someone else but they sold it to me anyway. This was either an attempt at making me feel lucky / special and fake or they demonstrated a lack of care for the other customer. On the journey home I felt it was a strange thing for them to have done. They told me the car was £12,200. But I saw the screen which said £11,700. When challenged the pretended that that price was only because the other purchaser had paid a £500 reservation fee. (Their website states it’s only £250 to reserve a car) Although I purchased it I left the garage feeling like they had tried to “wheeler dealer” me. I discussed with family that I felt they were dodgy but caveated it / justified it with my lack of car knowledge and discomfort as a result. When I got home I read the reviews of the garage in various platforms and it confirmed I was right to feel uncomfortable. I wish I’d heeded the sooner! It went from bad to worse for the next 3.5 weeks until I pulled out of the sale. Having purchased it on the Sunday I then received a call on Tuesday saying I could collect it on the Wednesday. On Wednesday they said it wasn’t ready as it was in the workshop. They couldn’t tell me why or how long it would take. They said to just wait for the phone call to say to collect it. I rang 2 days later asking for an update. They told me it was in the garage and still couldn’t tell me why, just that parts had been ordered. I asked for a phone call back to let me know what was being fixed. They never called back. (I should add that I didn’t mind something needing to be fixed - I appreciated that they were fixing something! but the cavalier attitude of not bothering to tell me what it was, the quite dismissive attitude and very superficial information was concerning and frankly, rude) I rang again, in the morning, 3 days later to ask for an update. They still couldn’t tell me what was wrong until I insisted they find out and ring me back that day. They still didn’t call back. I rang again at lunch time but they still couldn’t tell me but promised they’d ring back by 1pm. They didn’t. I rang before closing on the same day they eventually said it was the timing chain being replaced. I rang again 4 days later having had no further updates to be told it wasn’t ready and parts had been ordered. When I asked what parts they couldn’t tell me. I asked for them to find out and call me. They don’t call back. I rang the following day to be told it was the gaskets that needed replacing and I would have a phone call the following day to update me. They didn’t call. I rang and managed to speak to the sales man who sold me the car. Brandon. He was apologetic, told me they didn’t have any staff in after sales and were currently recruiting. I told him that he should have have the courtesy to keep me updated then. He promised to call the following day to let me know when the car would be ready. Said he’d personally visit the engineer and get a completed date / time and assured me he’d ring by 11am the following day. (Monday) He didn’t call I rang at 1pm only to find out he wasn’t working that day or the following. I asked to speak to a manager but he wasn’t available. I rang the following day to cancel the car. So many red flags - I obviously should have pulled out the sale a lot earlier but every time told myself surely it can’t get any worse! It always did. The over all attitude was shocking. So little respect. The silver lining is that I clearly avoided a rubbish car. And they didn’t end up getting my money. Please please take note of reviews - this is not a good garage. Part of me believes they didn’t want me to have the car. They had spent money fixing it and wanted to sell it for more. Having read other reviews it seems to be a pattern to make people wait weeks until they pull out of the sale. When I cancelled the order the manager rang the next day, briefly apologised and transferred the deposit back straight away. It was the best service I’d received. I suspect they were delighted to be able to list the car again for more money. Shocking service and a shocking garage.

Had the worst experience. Sales and customer service. Lied in the face , pushed back , delayed. 2 owners stated , 5 when I checked the car. 3 in 9 months. Mot across the street fixing they mots. Just avoid spending your money with them. You’ll end up with no car. I was lucky to rewind the pricess and get my money back. 5* reviews are fake !!!! Please avoid !

Have been looking for a while for my new car and i was NOT disappointed when I came here. Found my dream car within minutes. Will be coming here again for my next one!

Brought my daughters first car from these guys. Couldn't be happier with the experience. Overall really nice dealership will be recommending to friends and family :)