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Excellent car buying experience from start to finish. Great car at a very competitive price. Would recommend.
Visited national car hub to purchase my new vehicle , I must say these guys have got it right very approachable, professional, The vehicle was prepped to a high standard and all the things on the vehicle we agreed was done, thanks guys see you in a few years
Booked appointment to view mazda 6 on the 19.08.2021 at 11.30am. Arrived on time, however no one to speak to or anywhere the car to be seen. After about 30 minutes waiting called the garage from the premises! I was assured by the lady who answered the phone that she is waiting for me at the reception! Also informed me that the salesman I spoke to last night was on a day off today! So I made my way to the reception from just outside the garage! But surprise! No one there again! At this point after waiting for about an hour and driven about 100 miles for my so called appointment I gave up and drove back home! If you want to wast your time and your money make an appointment to view a car at this garage! They clearly dont need your money, take your business elsewhere! I will stick to main dealers from now on! Wild west comes to mind!!!!!
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I wish I actually paid more attention to the reviews of a dealership before visiting... MARKKKK the general manager is the worst person you would ever have to deal with. How he is still working there is beyond me, ruining the reputation if I'm honest. He, being aware it's my first car purchase did not make me aware of the following things: The deposit was separate to the price of the car he offered me Pressured me into buying at least 1 of their add ons FAILED TO TELL ME THE REFUND IS NON REFUNDABLE and nowhere on the contract/ invoice does it say that!!!! I contacted this place many times, being passed on from one to another and just being brushed off to get my new invoice as the one I originally received was wrong.. 6 days have passed and I decided to visit the place as I was yet to receive any history documentation that was promised to me and I paid money at the end of the day (£250), Paul was actually polite and it was a nice comparison to Mark who walked away from me and said "actually I don't need to speak to you anymore". as he walked away from me, knowing he has just basically scammed me by not explaining the terms and conditions or at the very least sent me a letter afterwards stating the non-refundable policy said to me "let me make it very clear for you. you are not getting the refund and I do not need to show you any paperwork pr invoice as it has nothing to do with you" If that's a place you would want to resolve your issues then enter at your own risk. I have filed a complaint to civil court and the police
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Miss S in response to STEER CLEAR
I am going to complain to trading standards as i have had a similar situation with yourself. Mark is a liar and the worst person you can come across, he has no people skills and is just after your money. I wish i had read the reviews before going to them. Please stay clear from national car hub they are fraud
Yes, I meant to put the full stops into the heading. Where to begin with National Car Hub Walsall..... Promised multiple call backs. Never happened. Car is now having issues, 2 weeks after purchasing. The after sales department are complete D@&ks!! Literally not interested. Buying a car is a huge decision for a family. They clearly don’t appreciate this.
I’ve been so excited for a new car for ages! And when I found my dream car at National car hub, I was so excited! With great customer service and Great knowledge the process was so easy from start to finish. Thank you so much and me and my dad will be back next week to find him his new car. Definitely would recommend!
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Must admit always a bit apprehensive shopping for a car but these guys were great and put me at ease. Never felt pressured or obliged to make a decision on the spot. A varied forecourt and a well informed and professional sales team . Ticked all the boxes and I left the showroom a very happy lady
I have recently purchased my second car from National Car Hub for my daughter who has recently passed her test and will say that the whole team are very professional and the process from start to finish has been flawless. My daughter absolutely loves her car. I would highly recommend to friends and family.
Reviewer has confirmed their email address
Paul has very professional and polite. When we need to trade this car in for a new one we will definitely be coming back here (all the way from Blackpool).
Bought a Range Rover sport from NCH and couldn’t be happier - she runs like a dream and got her for a fair price. Thanks to the staff at NCH for the great customer service too.
Reviewer has confirmed their email address
National Car Hub is an Independent dealership that is based in Walsall. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
National Car Hub
Chester Road
Walsall
West Midlands
WS9 0LS
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