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Been told by huyndai to drop my car off at the Bromsgrove branch due to a crank sensor malfunction (car still within 5 year warranty). The manager refused to accept the car because she is too busy......myself and the AA man were gob smacked. I had to call the head office / customer service department from the car park to complain. Only then the manager apologised and accepted the car. I have still been told that the car won't be looked at for 3 weeks, for a small 2 hour job (crank sensor replacement) This is not the service i am used to from any other car manufacturers, really truly disappointed. Avoid this Bromsgrove branch, poor customer service and even worse management. I have tried calling them back since the owner responded to this post, apparently he was just walking out of the door but i was promised a call back. Still waiting for that call.......
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Had a phone call about three weeks ago from Neals Garage asking if I was happy with the car I purchased from them roughly two years ago,I am happy with the car but they are not interested about any problems that have occurred after the three months warranty is out,I revealed three problems with the car and the response was would I like my car serviced with them so really were only after business,will I deal with them again NO,sincearly Peter Caulkin
My Father has used Neales garage for a number of years. His latest purchase an I20 has covered 9000 miles, he religiously checks Oil water Etc and noticed his oil dropping very quickly, he topped it up and checked how much it used, he then contacted Neales who topped it up again (they even had the cheek to say "don't worry we will not charge for the oil") and said do 1000 miles and bring it back. After the miles he took it back, it was decided that a "new Engine" was required!! another oil top up was required and the same statement made again, I should think not it should be covered under warranty!!!! He has now had a Courtesy car while the new engine is fitted, guess what they want to charge him for the insurance while his is in for the warranty work £15 a day!!! 85 years old a loyal customer and this is the treatment he gets
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Neales Garage
2-12 Station Street
Bromsgrove
Worcestershire
B60 2BS
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