Worst place to get a car from, completely lied to me and even though I gave them details of my work and home and told them that o would do in excess of 10,000 miles a year I was promised that if I just put down 10,000 miles a year it wouldn’t affect me and I wouldn’t be financially penalised.... how wrong was I? Returned to complain after finding out two years later I will need to pay around £5k more due to excess miles. Complained to the Newcastle centre where I bought not one but two cars and knew from the start I would be fobbed off as the “incompetent” complaint handler couldn’t understand my complaint. Two weeks later I received the final response to which blamed me for signing it and unless I had any evidence then that would be it. I asked for copies of paperwork and was sent documents which you could clearly see was doctored as the signatures were in blue pen yet writing in black pen, half the documents wernt signed by either party or dated at all, the request for correct documentation was ignored. Tried to deal with Duncan the “new” centre manager but this was a complete waste of time and effort as he tried to fob me off saying.. Hi Craig, Thanks for your reply. You will note on my previous attachment that Nikki respond to all of your questions and concludes with: ' Unless you can provide further information that has not yet been assessed as part of this review, this will be my final response. I am sorry that this is not the outcome you were seeking.' Nikki clearly stated that this was her final response, unless further information was provided. I don't see any further information detailed and as such you wouldn't have had a response. I would just reiterate Nikki's point in that if you do have any further information to share that would help us bring your complaint to a satisfactory conclusion then please share this with us. If not then I too would have to conclude in stating that this is my final response. Best regards Duncan What a complete joke of a company..... Mark Raban I think you seriously need to look into this centre as they are happy to commit fraud and deceive people and then hide behind Nikki but yet can’t provide correct documentation and can’t even have the common decency to reply to customers.... STAY WELL AWAY

My partner and I recently purchased an Audi SQ7 from Newcastle Audi. This was done over via videos/photographs and the sales team told us it was in perfect condition. With the car only having 27,000 and being told it was immaculate in and out with only small signs of wear we were confident and purchased the vehicle. When the car was dropped to us, unfortunately, the delivery driver hit the car and damaged it but that was an accident that could have been rectified. However, when I inspected the car it was horrendous. The leather was ruined, the cloth ceiling was ripped, dents in the console, grease stains on the headrest and scratches all around the outside of the car. As you can imagine, we didn’t want the car in this condition so the car was collected and taken back to Audi Newcastle and we were refunded. Upon this conversation with Peter Amos, he reassured us that they were going to fix everything with the car and get in touch with us before anyone else to see if we wanted to purchase the car in the correct condition. A few weeks went by and we finally had a call saying they’d made all the changes and that they’d sold the car!!! So we had waited all this time to see the car after the work had been completed and they had sold it without our knowledge when we had tried to give them the benefit of the doubt. We’re absolutely disgraced by the service of Newcastle Audi and with a baby on the way in a few months we have to start our search for a family car again. Untrustworthy and extremely disappointing service. Do not use. I just wish I could add the photos to this review!

After buying a new a6 which showed faults straight away including a constantly crashing mmi system, memory seats that don't remember and faulty parking sensor system I found complaining a stressful ordeal which meant visiting the showroom many times ,hours of arguing and basically being called a liar until producing video evidence that they couldn't deny.. They did eventually and reluctantly swap the car for a new one which after a couple of months showed the same mmi fault (the memory seats never worked despite the efforts of 2 audi technitions) . I am now told its all my fault . Apparently I am engaging gear too quickly for this 35K premium brand motor. Complete nonsense. One of the cars I. drove which displayed the same fault was an automatic??? .Beware Audi are fully aware of this fault but will say anything rather than accept responsibility even if it makes them look foolish.

I bought an A6 from here in April and I has very happy with the service! The car was very clean and as described and it was a very good price! Only issue was that the tyres were very worn but they paid for me to have them replaced at a local garage. Can't fault them! Would certainly recommend.