Next Car from Next Car in response to wish id read the reviews

Hello John, We have just read your review. We are extremely disappointed that you feel that you need to air your views like this, rather than just simply pick up the telephone. You did not purchase a van with a head gasket issue (or any other kind of issue). This is obviously something that developed after purchase, and we immediately saw to it that it was repaired as quickly as physically possible, as we knew your van was important for your work. Obviously we can't legislate for the types of use sometimes commercial vehicles are subject to. Furthermore, we paid for a replacement van hire for the full 3 weeks, until your van was ready - whilst this was not something we had to do, we still went the extra mile and paid for the van hire for you, and the second your van was ready we immediately contacted you. It seems odd that as this all happened back in March 2022, yet this is the first communication we have received - some 6 months later, in September? The 7 year old van you purchased, with over 91,000 miles, had zero advisories on the MOT, which was carried out by an Independent MOT station, so I would question the numerous other items you mention (either that or the garage you took it to saw an opportunity to upsell), but either way, again, we would ask, why have you never contacted us regarding any of this? We only retail vehicles, we don't sell parts and labour. We hope you have no further issues with your van, John, but we stand by our vehicles, and we will gladly take your Vauxhall Vivaro van back against another, if you would prefer to part exchange it for an alternative vehicle. Regards Next Car

Henry in response to wish id read the reviews

This guy (John) is obviousy some kind of a complete twat! and there is no doubt that this review is just designed to cause harm to a lovely small family business. A business I have dealt with a number of times now, and will continue to do so because of the exceptional service. Apparently he rates the vehicle 1 star for cleanliness, 1 star for value for money, and so it goes on, but he still bought the vehicle?? This doesn't make sense, other than to demonstrate that he is a bitter and twisted gimp

Piotr in response to wish id read the reviews

they paid for a van hire for you for 3 weeks and you left a bad review? are you nuts? I don't know another car dealer that would do this. you are pathetic man

NextCar from Next Car in response to Fantastic

Thank you very much for the lovely kind words Donna. We hope that your new car brings you years of enjoyment, and we hope that we get the weather where you can enjoy the roof down :) We appreciate you taking the time to leave such a lovely testimonial, and we appreciate the very valued business and the trust which you placed with us. We look forward to seeing you at NextCar again. Regards Ronnie and all the team at NextCar

Scott Matthew in response to Stay clear

How did you go about it as I have a lot of issues with the same dealer as spent £2300 on car while still under warranty

Next Car from Next Car in response to Stay clear

Dear James, Thank you for taking the time to submit your review. As a small family business, we strive, at all times, to provide the very best levels of customers service, and we genuinely appreciate any valid comments or practical criticism from customers which may highlight moments where we perhaps have not met our own very high standards, with the aim to continue to improve. This said, however, I'm not so sure much (if any) of this is valid. You seem to posess an economy with the truth that many a politician would be immensely proud of, so we think it would be for the best to simply let the facts speak for themselves:- On 28/07/21 you purchased an 11 year old vehicle with some 80k miles on the clock. Some might say that a vehicle is coming towards the end of its useful life by this age & miles, however this was a particularly nice Vauxhall Astra which appeared to defy it's age and miles. Prior to the handover the car had gone through an 83 point inspection to Approved Vehicle Preparation Standards by an independent garage and an MOT inspection by an independent VOSA licensed MOT station, which it passed with ZERO advisories. In September you initially contacted us regarding a suspected coolant leak from the car. We immediately, and without hesitation booked an appointment for you to attend a workshop to have this inspected and/or rresolved. After you cancelled, not one, but two appointments, and only after we stressed the importance of having a coolant leak inspected as soon as practically possible, you then appeared with a list of alleged issues the car has supposedly had (after you had taken if for inspection to some local third party garage). We had each and every single alleged issue inspected. Unfortunately we were met with comments such as "that's for you to find out", when we asked you a simple question about the issue you were reporting with the brakes on the car. You had informed us that the "brakes are all shot" and the "pads are down to the metal" when in fact, an inspection revealed that the rears pads were actually still almost like new (having been replaced prior to purchase) and the front pads were still in excess of 50% despite the car having been driven several thousand miles since purchase. During all this time we had, multiple times, offered you to take the car back for a full refund, simply because we'd much rather lose a sale than have an unhappy customer. You declined. We are more than a bit puzzled what by "systems in place" you are referring to. We personally provided you with a phone number for Trading Standards and Citizen Advise. But somehow neither of them got in touch with us. We can only assume, that you probably don’t have as much experience as we do dealing with garages and workshops, but from our experience, they do tend to "upsell" their services. The more "problems" they find, the bigger the bill... and we don’t think its particularly fair to badmouth our dealership just because some garage thought they can try and take advantage of you. You are, of course, entitled to your opinion, but we have thousands of happy customers to prove our customer service always has been at the highest standard. We continue to wish you all the very best, and safe motoring. Best regards, Next car

James hendry in response to Stay clear

Dear next car Your version of events has given me a laugh and doesn’t surprise me one bit . You are correct I’m entitled to my opinion based on my experience. Your response to many are similar in that anyone unhappy is met with insults. I wish you many happy returns next car !