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I feel really lucky to have gentleman Mr Dave Thompson when we need urgent help—Mr Dave Thompson has provided the most professional, the most reliable and the most considerate support all the time. Mr Dave is indeed a life saver and we can’t express our gratitude more! I must say, Nissan company must be so proud of Mr Dave Thompson as its staff! I trust in Nissan because I trust in Mr Dave.
Just picked up my new Nissan juke from Ben Robinson. Very good dealer always very helpful and very knowledgeable. All in all a very good experience as always. Thank you Ben, 😎😎😎👍
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My brand new Quasqui developed a battery problem, it took five visits and many days without a car to get the problem resolved. There is no appointment system so your car can sit there for days without being touched. They have very little to offer in the way of a courtesy car. The Nissan staff are another level of disinterested and at best are down right rude. Worst dealership I’ve ever encountered.
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Arrived at Nissan Liverpool back in January with my wife to pick a mobility car. Ben the mobility agent was on hand to help us, but because of the dreaded covid and trying to get the deposit for the car we picked off the mobility company it took until now to get our car. Ben has been wonderful and arranged for us to have a test drive and show us the best deal on mobility cars. Ben has been there for us throughout most of the year and keeping us in the loop on when our car would be ready. Ben would call us to make sure we were up to date on the car and eventually called us on the 12th of September to say our car was ready. We called in on the 20th of September via an appointment and once again Ben did everything for us and showed us around the car and pointed out every little detail of the functionality of the car. Ben went above and beyond to help us to get the right car and we are very much appreciative of this. Ben has even said that he will call us in 48 hours just to see how we are getting on with the car and will answer any questions we have. Well done Ben.
Reviewer has confirmed their email address
My experience with Nissan Liverpool has been very impressive! All members of staff were very polite, making me feel relaxed and confident. My Motability X-Trail was treated in very professional manner and so was I with the utmost respect, My vehicle has been collected and returned safely with all necessary work completed, including a vacuum and wash. A complimentary health check video was very kindly sent to me and was a nice surprise to watch with interest. A query with the wheels corroding after 2 years, resulted in a full investigation with replacements fitted under Warranty. All services were carried out successfully, on time and X-Trail passed M.O.T. I was sent text messages to keep me updated and I am very satisfied with Nissan, Liverpool, feeling very happy to recommend them.
Reviewer has confirmed their email address
Excellent customer service, I was informed that my car would be a little later than planned, so the manager Dave arranged For me to Be put on the companies insurance and told me he would loan me a brand-new car until my car was ready, I didn’t expect this and needless to say I was delighted with the gesture, arrived to pick up my loan car I was greeted by my sales rep Kieron who explained everything to me my experience at Nissan Liverpool was excellent from start to finish, every member of staff I saw was wearing a mask making me feel safe, I would highly recommend Nissan Liverpool to anybody thinking of buying a new car.
As a new leaf owner I was so enthusiastic to drive around to the Nissan dealers in Liverpool. I would charge my car and visit the relevant departments, as I had a small issue but was certain they would help. My experience has prompted this review Ok electric vehicles are new but Id a least expect service and parts to understand the problems these vehicles have. 1st thing you can't charge the Leaf the plug is not compatible. Service Desk too busy to even acknowledge my presence. Parts department. Incompetent, lack of knowledge and understanding of the Leaf, means they have no insight into the cars systems and how they work. Their solution was ridiculas (remove the sat-nav unit). I decided to spend 2 mins of internet search and a call to Nissan UK this resolved the issue for £124.83 Nissan Liverpool Solution was £390 + Vat for a new card plus 5 hours labour and the car off the road all day, with no loaner available. most likely a bill for £600. I then had to phone up and cancel the service, the service they suggested to get the serial number, impossible to get through, finally getting through to parts I explained the solution and was ridiculed. Then I was told they couldn't or wouldn't cancel my service slot next week. I then spent another, 15 mins getting through to finally end up leaving a message with reception.
Nissan Liverpool is an Franchise dealership that is based in Liverpool. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Nissan Liverpool
80 Sefton Street
Liverpool
Merseyside
L8 6PZ
0151 790 9010
https://www.nissanretail.co.uk/find-a-dealer/nissan-liverpool
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