Having purchased a car in May 2023 I can safely say Norman Motors is company is the worst company I have ever had dealings with. After having 8 engine light issues, starting within 2 weeks of having bought the vehicle and being told after 3 weeks by them we were not legally entitled to return the car because they were "trying to fix it" and failing! (which I since now know was well within my legal rights). We have recorded proof of these con-men lying to us on numinous occasions, hence why it all went against them and we won our case. Even after an independent mechanic surveyor ruling in our favour, norman motors still will not admit that they sold us a faulty car. We now have proof that the faults were all historicall and there before purchase. Their idea of fixing is taking the car in, turning the light off without actually fixing the fault in hope to get us past the 6 months warranty. Luckily for us this company was caught out lying on several occasions. The faults were all historical and were not being dealt with when we raised the issues over and over again from the start. After finally breaking down again, miles away from home after only having the car back 2 weeks from yet another attempted repair and promised it was now all sorted after having the car for 3 weeks!!! this company didn't bother to help when standard with 3 kids on the side of the road, no call back like they promised and later wanting no dealing with us once they found out we had seemed legal advice leaving is with NO car for weeks. PLEASE DO NOT MAKE THE MISTAKE OF BUYING A CAR FROM THESE CON-MEN! If you are in need of advice or proof regarding this sham of a company please feel free to contact me and I will happily show you what evidence we have. The way they have handled this is disgusting I'm sure people will think they are great if they are lucky enough to have a car that hasn't gone wrong but beware if you buy a car from this company and if goes wrong even within the warranty period your life will be made hell. Please do not make the same mistake we did in thinking this company was Reliable!!!!!

I went to Norman Motors because they seemed to be a good, long established dealer with a good selection of nearly new cars. I purchased a 2 year old car which cost me over £15000. All seemed well until inspecting the car closely at home about a week later, I found that the whole of the drivers side had been resprayed. This was confirmed by the local main dealer. This was not mentioned when I viewed the car and I did not notice it at the time. If I had I would have walked away. They refused to give me a refund and ignored my letter of complaint. Also the rear tyres should be runflats as there is no spare. They were not. Lastly a month after purchase I find the front tyres need replacing. I would never buy another car from them.

The guys at Norman Motors were really nice, they saw me straight away and were very helpful throughout. They had clearly looked after the car is was nice and shiny. They gave me an after sales book with all the information I needed. Very thorough and the price was the best I'd seen around.