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I had arranged to buy a vehicle from Noth West Autos. I live in the Scottish Borders, quite a distance away. I was told that a new cam belt and fly wheel would be fitted before I collected the car. On that basis I paid £250 deposit. A couple of days later I received a phone call. Very apologetic salesman informed me that during their presale inspection a major oil leak had been discovered. To expensive to repair. Because of the fault they would not be able to give it their usual warranty . They more or less advised me to cancel the sale and that my deposit would be returned. Three days later my deposit was returned in full. So much honesty from the company. I have has bad dealings in the past with dealers but am pleasantly impressed with the way in which they conducted themselves throughout this episode, even although they knew that they were going to lose a sale Well done guys John Dobbie
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The after sales is a disgrace don't reply saved them money on a oil leak the car I bought they could not even compensate a little for job I live 100 mile away not happy with them stay away
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reece adam from North West Autos Blackburn in response to After sales
Good morning, Thank You for your feedback, we are sorry to hear of your concern, you were aware, at the point of sale, that the vehicle had a minor oil leak and were happy to go ahead with the sale, you advised us that you were going to get the timing chain replaecd as soon as you collected the vehicle therefor we were of the understanding that the seal would be done by your mechanic in line with the chain replacement hence Management didn't offer any good will. We are a Trade Price Centre, the vehicle you purchased was over £1000 cheaper than the Autotrader Valuation Price, we have no room to wiggle on our prices, all the negotiations were done at the point of sale hence your request was refused, we can still offer you an external AA warranty that will help you in the future and allow for you to get any repairs done at your local garage instead of traveling to us from the North East, we wish you all the best for the future and please don't hesitate to contact us should you need us in the future.
Fantastic service from start to finish
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Great friendly garage/ service..been using them for the last 20 yrs and no complaints yet
Keith in response to Great service
It had a leak we noticed when we picked it up u took it back to ur ramps u said u took oil pan off and cleaned it u said u saw no problems prob just oil on pan . I got it home next day there was oil on drive sent u photos off proff. Yes I got chain done but was told buy garage that the leak was oil housing seals I got it done at a cost off just under 200 u could not even offer to pay for seals spoke to ur aftersale girl she said she would c what she could do . Not one reply to my emails was.nt asking for much it was the principle if I lived around corner from u u would off had to do it ..
Friendly staff, honest and always happy
Reviewer has confirmed their email address
Fantastic service and amazing staff 100% be back
Reviewer has confirmed their email address
I would recommend everybody to come to North West autos, friendly and helpful staff, amazing service, kept me update constantly!
Reviewer has confirmed their email address
Excellent service, great to deal with!
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We pride ourselves as one of the leading used car dealers in the North West. We believe the service provided to customers is crucial to any business success. As a supplier we want to create a loyal customer base and give them the best we can offer.
We sell up to 200 used cars per month, each with a Warranty (Except Trade and certain Promotional Vehicles), Long MOT, oil service, timing belt changes can be done at a discounted Trade Price (where applicable), all of this giving customers excellent peace of mind.
Our mission statement is to give you Great Service, as you can see it doesn't just stop once you've bought your car. As a consumer the most important element of purchasing any product is the after sales care. This is what makes us stand out from other used car dealers.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2005
| Excellent | 431 | |
| Very Good | 16 | |
| Average | 2 | |
| Poor | 6 | |
| Terrible | 24 |
North West Autos Blackburn
24 -26 Canterbury Street
Blackburn
Blackburn with Darwen
BB2 2HP
| Mon | 09:00 - 18:00 |
| Tue | 09:00 - 18:00 |
| Wed | 09:00 - 18:00 |
| Thu | 09:00 - 18:00 |
| Fri | 09:00 - 18:00 |
| Sat | 09:00 - 18:00 |
| Sun | 11:00 - 16:00 |
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