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A garage of really good looking quality cars , service from Patrice was fantastic, friendly understanding knowledgeable. Value for money excellent presentation and handover smooth. Would definitely recommend.
Fantastic customer service 10/10 would definitely recommend
Reviewer has confirmed their email address
Car looked superb in person, the service received during the viewing and test drive and purchasing was excellent
Reviewer has confirmed their email address
Trevor Jones in response to BMW 3 series gt x drive 2013
Hi Jonathan, most seem to say the buying experience is good? Have you had any issues since or with the car? Did you get the 3 months Warranty as have heard some get an extra month but uncertain as to how? Hope you can respond as the experience once you have the car is important to me, thank you.
Jonathan w in response to BMW 3 series gt x drive 2013
Hello Trevor I did have a problem after I bought the car, the handbrake was faulty. I rang the dealership, and the car was booked in and repaired no problem. In order to get 4 months warranty I was asked to write a review of my purchase. Hope this helps you.
Really happy with North West Autos. Saw a few cars online so popped down to the showroom. All cars well priced, and no pressurised sales.
Reviewer has confirmed their email address
Good place, good selection of cars, great staff, great deal all round
Trevor Jones in response to Great company
Hi Brad, the sales process seems good, have you had any problems with the car or service since?
Helped me all throughout getting the car, was quick and easy.
sales from North West Autos Blackburn in response to Great service
Hi Jermaine, Thank you for your feedback, it is much appreciated. Sales Team.
Excellent company to deal with , fantastic customer service
Sales from North West Autos Blackburn in response to Excellent
Hi Mark, Thank you for your feedback, it is much appreciated. Sales Team.
Really friendly and helpful. Not pushy with sales.
Sales from North West Autos Blackburn in response to Friendly and helpful staff
Hi Cathy, Thank you for your feedback, it is much appreciated. Sales Team.
Friendly very knowledgeable and Patrice was amazing !!!
Reviewer has confirmed their email address
Paul from North West Autos Blackburn in response to Amazing service
Hi Paul, Thank you for your feedback, it is much appreciated. Sales Team.
Dealer willing to take my deposit albeit this was outside their own terms and conditions ie I had not test driven the car. Appointment made to view and drive this car but on arrival discovered the MOT had expired. The only way I could reserve the car was to play £500 deposit that would be refunded if I did not approve the car on the test drive. Furthermore they insisted I pay the £500 by bank transfer rather than debit card. I later discovered this removed any chargeback rights with my bank I felt mislead and did not proceed with purchase and they refused to refund the £500 against was they had verbally agreed Would not use in future or recommend to anyone
Reviewer has confirmed their email address
Reece Adam in response to Don’t trust these boys….
Good morning, Thank You for your feedback, your case has been passed on to Management to review and we would appreciate your patience in the meantime, you placed a deposit on a vehicle after viewing it on site and subject to a test drive, after placing the deposit we took the vehicle of sale and started all the pre sales prep work which included a full engine service, Mot, Cam Belt Kit and Water Pump change, all as per your instructions, during the process we called and informed you that a bonnet catch was on back order and that the vehicle will not be ready as per the scheduled test drive date, you were still happy to test drive the vehicle if we secured the catch in place, the test drive then took place on Friday the 8th March 2024, after the test drive you informed the staff member that you were happy to proceed and that we should continue with the works, Management were informed of this and we continued with the process, the following day you then informed us that you have change your mind without giving any valid reason, we are not an unreasonable garage to deal with and always try and work with our customers, however, we also expect the same from our customers, you were informed that your case has been passed to Management but normally at this stage you would forfeit the deposit, with regards to your deposit made, all payments in and out of the business are now made via bank transfer, the policy was adopted by us many years ago after a fraudulent payment was made by a stolen card and we had to suffer the loss, you are protected by statutory and consumer law, please check with your bank and they will advise you in accordance.
We pride ourselves as one of the leading used car dealers in the North West. We believe the service provided to customers is crucial to any business success. As a supplier we want to create a loyal customer base and give them the best we can offer.
We sell up to 200 used cars per month, each with a Warranty (Except Trade and certain Promotional Vehicles), Long MOT, oil service, timing belt changes can be done at a discounted Trade Price (where applicable), all of this giving customers excellent peace of mind.
Our mission statement is to give you Great Service, as you can see it doesn't just stop once you've bought your car. As a consumer the most important element of purchasing any product is the after sales care. This is what makes us stand out from other used car dealers.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2005
| Excellent | 431 | |
| Very Good | 16 | |
| Average | 2 | |
| Poor | 6 | |
| Terrible | 24 |
North West Autos Blackburn
24 -26 Canterbury Street
Blackburn
Blackburn with Darwen
BB2 2HP
| Mon | 09:00 - 18:00 |
| Tue | 09:00 - 18:00 |
| Wed | 09:00 - 18:00 |
| Thu | 09:00 - 18:00 |
| Fri | 09:00 - 18:00 |
| Sat | 09:00 - 18:00 |
| Sun | 11:00 - 16:00 |
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