Paul from North West Autos Blackburn in response to Amazing service

Hi Paul, Thank you for your feedback, it is much appreciated. Sales Team.

Reece Adam in response to Don’t trust these boys….

Good morning, Thank You for your feedback, your case has been passed on to Management to review and we would appreciate your patience in the meantime, you placed a deposit on a vehicle after viewing it on site and subject to a test drive, after placing the deposit we took the vehicle of sale and started all the pre sales prep work which included a full engine service, Mot, Cam Belt Kit and Water Pump change, all as per your instructions, during the process we called and informed you that a bonnet catch was on back order and that the vehicle will not be ready as per the scheduled test drive date, you were still happy to test drive the vehicle if we secured the catch in place, the test drive then took place on Friday the 8th March 2024, after the test drive you informed the staff member that you were happy to proceed and that we should continue with the works, Management were informed of this and we continued with the process, the following day you then informed us that you have change your mind without giving any valid reason, we are not an unreasonable garage to deal with and always try and work with our customers, however, we also expect the same from our customers, you were informed that your case has been passed to Management but normally at this stage you would forfeit the deposit, with regards to your deposit made, all payments in and out of the business are now made via bank transfer, the policy was adopted by us many years ago after a fraudulent payment was made by a stolen card and we had to suffer the loss, you are protected by statutory and consumer law, please check with your bank and they will advise you in accordance.

Joe from North West Autos Blackburn in response to Hassle free & simple process

Hi Joe, Thank you for your feedback, it is much appreciated. Sales Team.

Sales from North West Autos Blackburn in response to Buying a car

Hi Lauren, Thank you for your feedback, it is much appreciated. Sales Team.

Sales from North West Autos Blackburn in response to new car

Good afternoon Esther, Thanks for your review. We hope you enjoy your new vehicle! Sales at NWA.

Sales from North West Autos Blackburn in response to Friendly staff

Good afternoon Tony, Thanks for your review. We hope you enjoy your new vehicle! Sales at NWA.

Sales from North West Autos Blackburn in response to Fantastic

Good afternoon David, Thanks for your review. We hope you enjoy your new vehicle! Sales at NWA.

Sales from North West Autos Blackburn in response to Great company! Would highly recommend!

Good afternoon Alex, Thanks for your review. We hope you enjoy your new vehicle! Sales at NWA.

Sales from North West Autos Blackburn in response to Friendly staff

Good afternoon Ryan, Thanks for your review. We hope you enjoy your new vehicle! Sales at NWA.

Sales from North West Autos Blackburn in response to Great experience

Good afternoon Graham, Thanks for your review. We hope you enjoy your new vehicle! Sales at NWA.