ABSOLUTE JOKE 14/09/2021 left deposit on range rover YG07RPK knowing it would be a wait until 01/10/2021 for collection due to needing suspension work doing as it had a fault. On 30/10/2021 I rang up to ensure car would be ready for collection on 01/10 got told pat would ring me back received a call from Pat to inform me there is a delay in the work being done at the specialists as it requires over £2500 repairs but should be ready for collection the following week. 1 week passed and still a delay due to landrover not getting the parts to the specialists on 12/10/2021 I received a call from the specialists who told me the car is ready but is heavily advised to get new brake lines fitted to to corrosion to the ferruls but that should fail or worst case be advisory on mot (mot done on 17/09/2021 clear of advisories)???? On 20/10/2021 I received a call from the specialists to say northwest autos had finally collected the car and nothing other than a recommendation of brake lines was outstanding on the car. On 20/10/2021 I called Pat to find out when the car would be ready for collection where I was told that to carry on with the sale and the car be ready in a couple of days they would require another £1000 from me to cover some of the repairs yet they knew everything from 21/09/2021 when the car went to the specialists so I declined and told them we have a contract for the full screen price and that is what I would pay. On 21/10/2021 I received a call from Ali to say while they have had the car over the past week (they got it back the afternoon before) they have notices a serious fault that now needs work doing so are deeming the car not fit for purpose and unroadworthy so refunding my deposit. Car is back for sale only with a price increase. No mention of all 6 brake lines on the range rover being replaced.

Just bought my second car off North West Autos, and I'm very happy with the whole process once again. I was so impressed the first time around that I specifically went to their website to check their stocks instead of going through Autotrader. Everyone is attentive, and really look after you. Thanks to Bash and the whole team!

First time here at the family run business. Fantastic service. Very helpful, professional and friendly. Great team. Would highly recommend

Check out the 1 star reviews on all sites from real customers not the 5 star off the staff and friends! Never again what a bad experience, steer clear

Brilliant customer service! And excellent customer care

This was my first car purchase after having company cars up until now. After a couple of test drives elsewhere I found something suitable here. The team were really accomodating, I turned up late one evening after a long drive where I took a wrong turn... I was able to look over the car and discuss details, then came back the next day for a test drive. The team were really friendly and helpful, and happy to talk me through the process. I ran everything past friends with more experience in car buying and they were impressed at the service. The car was already a good price, but they then did loads of work in preparation for collection, New timing belt, water pump, brake pads and discs, tyres, service, MOT and warranty. I bought the car with a single key, and they called up weeks later to say they had just received the second key and other bits, and will send them on.

Came today to look for a car on reccomendation from a friend. Every member of staff I spoke with nothing was too much trouble. They were patient and friendly. No pressure to buy. Bash sorted the paperwork and was hilarious I felt like I'd known him for years by the time I left. Would highly recconend purchasing a car from here.