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I purchased a car which was faulty and they've ignored me. I am in process of taking North West Autos in Blackburn to court.
Staff from North West Autos Blackburn in response to Very bad after sales experience
Hi Elijah, Thank you for your review. As per our conversation this morning your vehicle is being returned to us for some warranty work which needs carrying out. The problem escalated due to you taking your vehicle to an incompetent garage who's attempts to repair unfortunately made the vehicle worse, we have said from the offset that we will carry out any repairs FOC if its returned to us or you can go to any AA registered garage. However we look forward to seeing you in the morning so we can get your issues sorted and gain a Very Happy Customer again. Kind Regards After Sales
John Wood in response to Very bad after sales experience
Please email me as we have had the same issue. Gembobs78@hotmail.co.uk
Got my car yesterday from North West Autos excellent value for money owners and workers couldn't do enough for you excellent service recommend to anybody thanks a lot.
Reviewer has confirmed their email address
We love our new car, North West Autos delivered exactly what they promised and it was a nice and easy transaction, no complaints what so ever, I would definitely recommend them to friends and family.
Reviewer has confirmed their email address
Polite, courteous and delivered every promise made, what more can a Dealer offer, Thank You to all the team at North West Autos Blackburn.
Reviewer has confirmed their email address
After contacting several dealerships across the N W and only two responding, I decided to go further afield and phone NW Auto's in Blackburn. I live in N Wales so got the train to Blackburn and was picked up at the station. I had seen the car I wanted on line and said if it was as good as it sounded I would buy it and drive it home. They serviced the car and did MOT before I arrived. The whole showroom was under cover, everything in the place was spotless. There were lots of people around and everyone was offered unlimited coffee and cold drinks and for their children. There was absolutely no pressure to buy even after test drive. The whole process was easy, everything explained in full, and I am a woman who knows a lot about cars having worked in motorsport for 20 years and I believe I drove away in a beautiful car. 2.5 hours to home and every mile was pure comfort. Thank you Abby, Shami and Jimmy, and the lovely man who took me for test drive. Great customer service is sadly lacking these days but cannot fault this place. I didnt rate the issues section because there were none.
Terrible customer service... All the things a business shouldn't be towards their customers. We have been patient and reasonable considering the issues we have were supposed to be resolved prior to collection. Sadly the issues returned and we have had little response to emails and phone calls. We have given them several options to rectify the matter to our satisfaction but they simply don't want to engage with us. They don't want to meet their legal obligations and I have no longer any faith in their RAC and AA backed promises or their own 'guarantee'. In short, polite and lovely, until they have your cash and problems start appearing
Reviewer has confirmed their email address
North West Autos in Blackburn said my new car would be ready within the week, once they had got it up to standard (new cam belt kit and pump), and as promised...it was! The car was well valeted; looked immaculate! Great car, and great customer service!
There are to many issues with my car to discuss however its been going on 2 months now and they are still not resolved. I've left my car back to them once already I made it clear to these guys that I would be driving this car with my young daughter on the motorway and they still returned the car to myself knowing it wasn't road worthy for me to drive. I had an RAC mechanic check it you and he said it wasn't safe to drive on the road. These guys maintain they will fix the car however they expect me to deliver it to there garage at my cost. I would never purchase another car from them.
I bought a Clio sport from North West Autos in Blackburn back in October. I couldn't be happier with the service and thoroughness of the service and garage.
Reviewer has confirmed their email address
We pride ourselves as one of the leading used car dealers in the North West. We believe the service provided to customers is crucial to any business success. As a supplier we want to create a loyal customer base and give them the best we can offer.
We sell up to 200 used cars per month, each with a Warranty (Except Trade and certain Promotional Vehicles), Long MOT, oil service, timing belt changes can be done at a discounted Trade Price (where applicable), all of this giving customers excellent peace of mind.
Our mission statement is to give you Great Service, as you can see it doesn't just stop once you've bought your car. As a consumer the most important element of purchasing any product is the after sales care. This is what makes us stand out from other used car dealers.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2005
| Excellent | 431 | |
| Very Good | 16 | |
| Average | 2 | |
| Poor | 6 | |
| Terrible | 24 |
North West Autos Blackburn
24 -26 Canterbury Street
Blackburn
Blackburn with Darwen
BB2 2HP
| Mon | 09:00 - 18:00 |
| Tue | 09:00 - 18:00 |
| Wed | 09:00 - 18:00 |
| Thu | 09:00 - 18:00 |
| Fri | 09:00 - 18:00 |
| Sat | 09:00 - 18:00 |
| Sun | 11:00 - 16:00 |
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