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Do not buy a car from this garage, my son has had a car from this garage since September 2023 and the first day a light came on the dash board as the manifold was at fault this was repaired. The second time there was a fault with the brakes after phoning several time was booked in to be informed the job as be done,drove away from the garage to the noise still being there,rang the garage several time again to be told to bring the car back to be told the backing plate was rubbing and was repaired to drive away again to still here the noise coming from the brakes, pulled into a kwik fit garage for addvice to be told the brakes want cleaning and greasing,job not done still. The next time was pulled over by the police to say there was a fault with the headlights phone the garage several time to get a answer nobody phoned back,went to my family garage who place the car on a diagnostic machine to find there was nine fault on the headlights. Sent the fault to the garage and was told to bring the car back so they can put the car on there diagnostic machine to see after was told they needed to order a new headlights module,after a few weeks rang the garage was told they have not received the parts will have to order two new lights was told to bring the car in to have the lights fitted, and was told l had to leave the car for two days was called by the garage at 5 pm to be informed the lights what had been ordered was one light was the wrong one. Two day this garage as had the lights to check to see if they were correct now my car is at the garage and been told it will take ten days to order lights l am now with out a car, customer service is a joke would not recommend any one to buy a car from here.
Trevor Jones in response to Great experience
Hi Lee, most say the buying experience is good? Have you had any issues since or with the car? Did you get the 3 months warranty as have read some get an extra month but uncertain as to how? Hope you can get back to me as the experience once you have the car is important to me, thank you
Very good service everything went very good at handover very helpful and tax sorted before we left
DO NOT BUY FROM HERE IF YOU DO GOD HELP YOU BUYER BEWARE IF ANYTHING GOES WRONG THEY WILL MAKE YOU COFFEE AND BE REALLY ACCOMMODATING UNTIL YOU HAND OCER YOUR MONEY THEN THEY WONT WANT TO KNOW YOU IF YOU HAVE A PROBLEM THEY WILL FOB YOU OFF THEY WONT RETURN YOUR CALLS AND THEY CERTAINLY WONT HELP YOU I HAD THE PLEASURE TODAY TO HEAR A CONVERSATION BETWEEN THEIR LOVELY STAFF WHEN ASKED TO CALL A CUSTOMER ABOUT HIS MITSUBISHI WHO COULD SORT HIS CAR TODAY BECAUSE HIS WIFE WAS IN HOSPITAL THE MEMBER OF STAFF TURN ROUND AND SAID “HE DIDN'T CARE IF SHE WAS DYING HE WANTED THE MONEY HE OWED AND SHE COULD BE DEAD FOR ALL CARED “ LOVELY PEOPLE ARNT THEY
Reviewer has confirmed their email address
Both Sonia and Patrice were great to deal with, very pleasurable experience. Car clean and well presented when picked up, Patrice even sorted my road tax out.
Really happy with my new car Great customer service. Everyone so friendly, no heavy sales pressure . Will recommend to all
We pride ourselves as one of the leading used car dealers in the North West. We believe the service provided to customers is crucial to any business success. As a supplier we want to create a loyal customer base and give them the best we can offer.
We sell up to 200 used cars per month, each with a Warranty (Except Trade and certain Promotional Vehicles), Long MOT, oil service, timing belt changes can be done at a discounted Trade Price (where applicable), all of this giving customers excellent peace of mind.
Our mission statement is to give you Great Service, as you can see it doesn't just stop once you've bought your car. As a consumer the most important element of purchasing any product is the after sales care. This is what makes us stand out from other used car dealers.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2005
| Excellent | 431 | |
| Very Good | 16 | |
| Average | 2 | |
| Poor | 6 | |
| Terrible | 24 |
North West Autos Blackburn
24 -26 Canterbury Street
Blackburn
Blackburn with Darwen
BB2 2HP
| Mon | 09:00 - 18:00 |
| Tue | 09:00 - 18:00 |
| Wed | 09:00 - 18:00 |
| Thu | 09:00 - 18:00 |
| Fri | 09:00 - 18:00 |
| Sat | 09:00 - 18:00 |
| Sun | 11:00 - 16:00 |
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