Adam D, June 2023
"Sensible attitude to car sales"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great garage with lovely staff. No pressure sales just simple and easy transaction. Car was just as described and very happy with the service received. No problems recommending NWA.
+2 Found this review helpful
Sales from North West Autos Blackburn in response to Sensible attitude to car sales
Good afternoon, thank you so much for your feedback, much appreciated!
Sales Team.
Nina, June 2023
"Szabina was so helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Szabina was so helpful. We live 2hrs away from this company, so we’re a little nervous. She’s been in contact at all times, even sent me videos. Great customer service!
+3 Found this review helpful
Sales from North West Autos Blackburn in response to Szabina was so helpful
Good morning Nina, thank you so much for your feedback, much appreciated! Sales Team.
Nicholas L, June 2023
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Staff were friendly and welcoming, all questions were answered promptly and the customer service was brilliant! 👍
+3 Found this review helpful
Sales from North West Autos Blackburn in response to Great service
Good morning, thank you so much for your feedback, much appreciated! Sales Team.
Sales from North West Autos Blackburn in response to Great service
Good morning, thank you so much for your feedback, much appreciated! Sales Team.
Christopher B, May 2023
"Shocking Despair"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
What a dreadful experience from start to finish!
Car condition was much poorer than the photographs depicted.
Despite a 10 day wait for an MOT, water pump and cam belt change, 3 of the 7 seat belts found not working and a number plate was cracked. 2 belts found at the time of sale and acknowledged, another seat belt and rear door lock mechanism failure found after the sale.
It took no less than 2 months to get a change of keeper, despite numerous calls to be assured the V5 had been sent off - only then to discover the entire original V5 was given to me at the time of sale.
The receptionist did not know what a V5 was, and our sales assistant was oblivious - with a few (of many) interactions foremost in my mind:
-Asking me why she had left a note to herself to call me.
-During a conversation about the V5, I was asked to hold the line for 2 minutes whilst another customer was let out. After an epic 40 minute wait, the line went dead, and when I called back, it was as though we had never spoken before, ever.
-Absolutely no understanding of the significance of previous owners on vehicles.
Called to speak to management and got put through to Admin, who then put me through to the sales assistant.
Emailed the management, who replied with some disinterest and a sign-off as 'Ali', with no acknowledgment of the seat belt failures - despite being sold with a 2 day old MOT!
Definitely, would not recommend.
+1 Found this review helpful
Reece Adam from North West Autos Blackburn in response to Shocking Despair
Good morning,
Thank You for your feedback, we are so sorry to hear of you experience.
One of the reasons that we take on average 78 pictures per car, in a fully lit photo booth, is so any marks, big or small, are clearly demonstrated to our customers even before they visit the garage, the photos are taken from every angle, inside and outside, we also take full pictures of the engine bay.
We sell approximately 150 cars every month, hence we will always request a 7 to 10 days turnaround, during this period a full MOT, Service, Cam Belt Kit, and Water Pump change is done, along side any other mechanical and electrical issues that are found.
The number plate did require changing as a vehicle with a towbar had slightly damaged it whilst in our car park, this was done immediately for you.
During the negotiating process, you pointed out a few minor defects, which were in the advert pictures, and a discount was given, normally this ends the matter, and we all move on.
If you have a door lock and seat belt issue, please return the vehicle and we will address and rectify them FOC and with pleasure.
We are slightly confused with the V5 issue, you would have requested it, at the point of sale for us to give it to you, normally, we send them off, therefor, if you had it why would you constantly call and question why it hasn’t been sent off?
We try our best to please all our customers and appreciate any feedback give, however, we would like for there to be fairness and understanding whilst posting on line especially when buying older, used, second hand items.
Stephen A, May 2023
"Amazing service xx"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Amazing service xx
+2 Found this review helpful
Sales from North West Autos Blackburn in response to Amazing service xx
Good morning, thank you so much for your feedback, much appreciated!
Sales Team.
Matt, May 2023
"Buying a car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Bought my car off Paige, very friendly and helpful despite the flower sunglasses. Sorted everything out for me and the car was ready a day before it was arranged.
+1 Found this review helpful
Sales from North West Autos Blackburn in response to Buying a car
Good afternoon, thank you so much for your feedback, much appreciated! Sales Team.
Joe M, May 2023
"Great service Paige and North West Autos"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Excellent service from team and especially Paige who dealt we me personally. I was so impressed by quality of the cars and how I was allowed to review any of them in my own time without any pressure. Paige took me through all details efficiently. On test drive had minor noise from a break and they fixed it immediately on site which is incredibly helpful. AA warranty as a comfort was great value. Looking forward to my new car
+4 Found this review helpful
Sales from North West Autos Blackburn in response to Great service Paige and North West Autos
Good afternoon, thank you so much for your feedback, much appreciated! Sales Team.
Aleksandra S, May 2023
"I bought Nissan X trial "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought a Zafira here in 2018 I driving it for 5 years now I come back and bought Nissan x trial
+2 Found this review helpful
Sales from North West Autos Blackburn in response to I bought Nissan X trial
Good afternoon, thank you so much for your feedback, much appreciated! Sales Team.
Anonymous, May 2023
"Avoid at all costs, read reviews "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Full of lies and a con man, bought a car that had “a fresh” mot and after the car was taken to a local garage they found, wrong calipers in the original sliders so we’re very loose and could of caused a catastrophic accident, bulbs not working, bolt missing out of a front seat, pins not in castle nuts for your steering, front wheel bearing collapsed, wouldn’t pass emissions, overheating and other things I’ve probably forgotten. Wouldn’t even send my worst enemy her for a car, they should be closed down for such a shoddy garage and passing out cars that are unfit for the roads and a danger to life! Shame on Kam the owner as he knew all about this.
+0 Found this review helpful
Reece Adam from North West Autos Blackburn in response to Avoid at all costs, read reviews
Good morning, Mr Anonymous,
We are very sorry to hear of your complaint and endeavor to do our best to resolve the matter for you as soon as possible.
According to your feedback, your purchase wouldn’t have even got of the forecourt let alone driven to your inspection garage, we would advise you to contact VOSA, log an official complaint with them and we will handle the rest.
Or you could contact us at aftersales@nwaltd.co.uk, forward to us your real concerns and we can handle, investigate, and rectify any issues that you have and get a happy customer again.
Zoe, May 2023
"Highly recommended"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought a Hyundai i10 after visiting other car retailers in the area and North West Autos were by far the best team to deal with from the friendly helpful sales staff to the workshop team. The vehicle was good value for money and I would always start with Northwest Autos for future purchases.
+7 Found this review helpful
Sales from North West Autos Blackburn in response to Highly recommended
Good morning Zoe, thank you so much for your feedback, much appreciated! Sales Team.
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