Les, May 2023
"Lovely"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Szabina, looked after us, great services, friendly, excellent cars.
And if the boss is listening, she deserves a wage rise.
+9 Found this review helpful
Sales from North West Autos Blackburn in response to Lovely
Good morning, thank you so much for your feedback, much appreciated!
Sales Team.
John P, May 2023
"Please read this before buying "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I would give no stars if I could.
The day I picked the car up it had an engine warning light on dash,take to mechanic straight away, they said not to worry it just needs fuel so they put a small amount in and disconnected the battery to wipe the code warning. After driving home about 40 miles the light came back on and the car was miss firing and would not pull. so I rang every day and emails everyday for 2 weeks before I got a response, which was bring the car back but to us. I had to pay to get it recovered back to them as they wouldn’t collect.
I asked for my money back but they refused point blank even though I was in the right to do so.
Plus I emailed them within a few days of collecting the car.
They then had the car for 3 months I called every day and emailed every day of the 3 months and the same response.
“The guy you need to speak to ain’t in I will get him to call when he’s in” he never did in 3 months the owner is Ali.
I demanded the money back after 3 months and wouldn’t get off the phone until Ali spoke to me.
He promised me i will fix the car get your log book sorted and also find your full service history and send it back with the car, so I agreed to all these terms.
1 week later the car was dropped off 100 yards away from my house with keys chucked through lette
The problem is still not fixed the car won’t start and engine is dead with expected bore score also still don’t have the log book or full service history or any paperwork.
The car is a Porsche boxster cost £7900 estimated cost of fixing is £3850 they no longer answer phone when I ring of my mobile and do not respond to any emails I send.
I have been ripped off big time and am desperate to know what to do.
I brought the car on 2nd of December 2022 it’s now 10th may 2023 and I have covered 70 miles in the car.
I own my own business and am baffled how they could treat someone like this.
Don’t risk it if your car breaks down there is no courtesy car!! They won’t fix it and they will ignore you.
Scum of the earth.
I have now paid 6 months tax and insurance on a car that I needed for work and now have to catch the bus.
Best wishes
John-Paul Melia
+1 Found this review helpful
Reece Adam from North West Autos Blackburn in response to Please read this before buying
Good morning,
Thank You for your feedback, we are very sorry to hear that you are having issues with your vehicle.
After scanning our records, yes, a repair was done at the local Porsche Specialist in January and we delivered the vehicle back to you FOC, you have been advised to return the vehicle if it currently has an issue and we will assist with your query, even though your warranty provided has expired.
Unfortunately, you are not entitled to a refund as you accepted a repair in January, however, if that repair has failed then the circumstances will be different, but you need to return the vehicle for an inspection.
Constantly bombarding our phone lines and emails will not pressurize us in to accepting your current demands of a full refund.
We would appreciate your honesty and request for you to show full transparency and explain why the vehicle has only covered 40ish miles since purchase, you have made us aware of your driving license circumstances.
You have been advised to contact the DVLA with regards to your paperwork matter, due to Data Protection they will not be able to disclose any information to us.
Moving forward, as advised, please return the vehicle for a full inspection and repair at your convenience.
Paul A, May 2023
"Should be 6 stars "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Wish there were 6 stars to give
Paige the blonde bombshell delivered excellent service
Made up with my new toy!
+10 Found this review helpful
Sales from North West Autos Blackburn in response to Should be 6 stars
Good morning Paul, thank you so much for your feedback, much appreciated!
Sales Team.
David, May 2023
"Good people to deal with."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great value, excellent customer service, great stock. Good people to deal with. Highly recommended.
+14 Found this review helpful
Sales from North West Autos Blackburn in response to Good people to deal with.
Good morning Dvaid, thank you so much for your feedback, much appreciated!
Sales Team.
Thomas, May 2023
"Very helpful and great service."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Thank you North west Autos, for a full filling experience. Painless from start to finish. Got myself a lovely car. The service from Szabina was very friendly and officiant.
+16 Found this review helpful
Sales from North West Autos Blackburn in response to Very helpful and great service.
Good afternoon Corey, thank you so much for your feedback, much appreciated! Sales Team.
Mr T, April 2023
"Mr Thompson "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Helpful knowledgeable take the stress out of PX and purchasing a car !!!!!!
+13 Found this review helpful
Sales from North West Autos Blackburn in response to Mr Thompson
Good afternoon Corey, thank you so much for your feedback, much appreciated! Sales Team.
Bado, April 2023
"Very helpful and great service."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great treatment from the team. they are very supportive
Sabrina helped us and she was very helpful and supportive and explained the whole process and what is the expectation. Patricia was really helpful since the beginning and explained to us the full details and helped in choosing the cover plan.
+12 Found this review helpful
Sales from North West Autos Blackburn in response to Very helpful and great service.
Good afternoon, thank you so much for your feedback, much appreciated! Sales Team.
Corey M, April 2023
"Great service, "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Fantastic place to purchase a car, staff are very friendly and helpful and made everything so easy
+13 Found this review helpful
Sales from North West Autos Blackburn in response to Great service,
Good afternoon Corey, thank you so much for your feedback, much appreciated! Sales Team.
Steve T, April 2023
"Kia Picanto purchase"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
My wife just bought a Kia Picanto from NWA. Impressed (on a very busy Saturday) how well the cars are presented and the fact that you are not hounded by sales when looking around. You are left to browse until you need help then as if by magic, a salesman (in our case Shami) appears! He was very helpful and moved quite a few cars to let us test drive. Opened the door for my wife and when we returned he put it back in the showroom and we agreed to purchase. Sorted the paperwork and said they would action the MOT and service ready for collection on the following Friday. My wife was delighted to get a call on the Wednesday to say it was ready! We went over from Preston in her lunch hour and Paige finalised things for us (V5 to follow as it had been misplaced) before the car was brought round and Paige opened the door for my wife to drive off. Very impressed so far!
My wife is delighted with the car. Found a couple of minor issues next day, but I am sure they will be sorted - the mark of any professional company is how they handle unavoidable things like this!
+11 Found this review helpful
Sales from North West Autos Blackburn in response to Kia Picanto purchase
Good afternoon, thank you so much for your feedback, much appreciated! Sales Team.
Thomas R, April 2023
"Great Staff"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great staff, good customer service and lots of stock.
+7 Found this review helpful
Sales from North West Autos Blackburn in response to Great Staff
Good morning Thomas, thank you so much for your feedback, much appreciated!
Sales Team.
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