Bought a vehicle from north west autos I would highly recommend them to anyone. My family daughters and there husbands have always had cars from this garage we would definitely recommend these guys and not go anywhere else to buy a used car all the best guys.

Had a great service from North West in Blackburn, nothing was too much hassle, had a few issues after purchase and they got dealt with immediately, Shane they don’t do courtesy cars, but overall Brilliant.

Only ever put positive reviews on here…..until now! AVOID AT ALL COSTS!!! DO NOT BUY A CAR FROM THESE COWBOYS!!! We bought a car in Oct 21. I’m disabled which meant we needed a car of a certain height and automatic so I could drive relatively pain free. We were given a 6mth AA Warranty which at time of purchase were lead to believe included AA Breakdown cover (see photo) The car we purchased was a BMW X1 62 plate. It had been “fully serviced” and had 12 mth MOT. We had initial issues that we reported straight away. The car was driving shakily to be told it’d been sold with the wrong size wheels on it. We were concerned this hadn’t been picked up. We were given one key with the car and were told it charged whilst in the dash. It failed whilst on a day out. went to use the blade..it was blank!!! I called NWA and they said keys are NOT covered under wty or the fact we’d had it less than a wk!! so we’d no choice but £180 for keys. We thought that was it…… until Jan 22. With no warning (sounds, warning lights, running issues) the car broke down in the middle of a main road. My partner is extremely car savvy and Ive worked in Auto Service departments for 8yrs+ and know my way around a car. We called AA to be told we didn’t have recovery with them. We called NWA and they said no we didn’t have recovery and had to sort getting it in ourselves. We had no choice as we were blocking a main road and paid £163 for emergency recovery. When I arrived at the dealership with the car we were told it’d be 2-3 wks before it was even looked at and they didn’t do courtesy cars so as this was our only form of transport we were stuck and I was now housebound. Then hell started. WE HAVE NEVER HAD OUR CAR BACK!! After 6 WEEKS it hadn’t been looked at! We were still without a car and I was missing hospital appts and treatments as I couldn’t get there. I called to chase so many times and was told they were waiting on AA warranty company to assess. March 1st we were finally told it was assessed and they were waiting on parts. It was all covered by the warranty and not to worry. It was a timing chain fail caused by a bold falling in the mechanism. We still had no car so they gave us 2005 Audi A3 (N7KAM) manual car to use with 200k + miles on and rust holes in the door. I couldn’t get in and out of it without help. We had to pay to insure it ourselves, whilst still paying our finance payments on a car we no longer had use of!! It rattled, banged and chugged but we had no other option for transport. After 2 weeks the exhaust fell off it. We then discovered It was only held on with jubilee clips in the first place! After 3 days it was picked up for repair and back 48hrs later. It went into limp mode the next day so couldn’t be driven. At this point we weren’t getting response from the garage and Kams responses were lacking. It was excuse after excuse (see the photos!!) Our finance company were chasing them constantly and were getting no where too. Our car, we eventually found out at the end of April (as Kam refused to tell us sooner) was sent to a garage in Blackpool for repair as couldn’t be done by NWA. 15 weeks in total our car was gone. We paid recovery £163, new keys £180, had bought customised car mats, customised dog equipment and been paying our finance still and lost it all because of NWA. We had to drive to Blackpool to retrieve our personal belongings that we’d left in there thinking it’d only been gone a few weeks. When we got there they were confused as our car was fully repaired and been sat there weeks but they had issues having the bill paid!!! We’d cancelled our finance by this point and were heartbroken. NWA then tried to blame us for it and make our finance company pay?!? we aren’t stupid and have previously reported any little issues as I know what wty companies are like. Plus I’m disabled and FULLY rely on a car to be mobile and go to treatment appts. But we had also sent them a photo of the dash on breakdown and no warning lights were on then either!! The car just stopped. Simple.

Brilliant service and I definitely recommend them. Staff were polite and explained the details of the cars thoroughly..